97 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.5

So we booked a transatlantic cruise for April 16, 2020. They stopped cruising April 1, due to covid.

Ok. We chose to take a credit in lieu of a refund. Thats where we made our first mistake. We decided to use the credit for a cruise to Mexico, as a family trip.

BUT we couldnt use the credit for the family cruise, we could only use the credit for another cruise for us. The credit was non transferable. So we gave them MORE MONEY and bought a cruise for the family for Christmas. And when I say family I mean us, all six kids, the grand parents and the grandchild!

But now, they have canceled the 2nd cruise, that was scheduled for February, and now they are supposed to reopen in March. So we tried to transfer our family cruise to March 18. Same cruise, same itinerary, just a month later. THEY TRIPLED THE PRICE!!

and they wont transfer the reservation! They want more money! OVER MY DEAD BODY! So now we will not be going to Mexico with Royal Caribbean, and we will not be going on a Scandinavian cruise in October to St Petersburg, Denmark, Germany, and Stockholm.

Instead I will take my 7k and I will give it to somebody else that actually wants my money, and gives a crap about customer service! and I hope that Royal Caribbean goes bankrupt. Because they dont know anything about customer service, they dont seem to care about customer service and I know damn good and well that they dont give a crap about their employees! ROYAL CARIBBEAN SUCKS!

PS-because My husband has changed bank accounts, theyre not going to return our money for 45 days.

Because in their brilliance, they have to try to put it into the old bank account that doesnt exist first, even though weve told them that it doesnt exist! WTF! BAD BAD FORM!

This would have been our 4th and 5th cruise with this line. Their loss.

User's recommendation: Buyer beware!

Preferred solution: Full refund.

Location: 2700 Hollywood Boulevard, Hollywood, FL 33020

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Royal Caribbean Reviews

  1. 107 reviews
  2. 58 reviews
  3. 48 reviews
  4. 36 reviews
  5. 13 reviews
Royal Caribbean reviews