Not resolved
2.9
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
1 comment

The royal Caribbean exit from Port Of Galveston from our cruise of the liberty of the seas is the worst ever!!!!! If you use a porter u can through the line faster but those who follow directions and already have their luggage have to wait in line FOREVER!!!!!!

2 hours to wait to get through the line and still have to go through customs!!!!! HUGE DISAPPOINTMENT FOR US!!!!! The have no system in place to exit!!!!! They need more staff and a better system!

They need to train staff better and allow those who have a luggage and not several to exit with no long wait!!!!

Horrible horrible experience!!!!!!!! Screw royal Caribbean and Their system!!!!!!!

Product or Service Mentioned: Royal Caribbean Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1600090

I’ve been through that mess twice - never again. But Royal doesn’t run the Port, it’s separate.

You May Also Like