Houston, Texas
Not resolved
2.9
Details
1 comment

The royal Caribbean exit from Port Of Galveston from our cruise of the liberty of the seas is the worst ever!!!!! If you use a porter u can through the line faster but those who follow directions and already have their luggage have to wait in line FOREVER!!!!!!

2 hours to wait to get through the line and still have to go through customs!!!!! HUGE DISAPPOINTMENT FOR US!!!!! The have no system in place to exit!!!!! They need more staff and a better system!

They need to train staff better and allow those who have a luggage and not several to exit with no long wait!!!!

Horrible horrible experience!!!!!!!! Screw royal Caribbean and Their system!!!!!!!

Product or Service Mentioned: Royal Caribbean Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1600090

I’ve been through that mess twice - never again. But Royal doesn’t run the Port, it’s separate.

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