I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the same category. I contacted them to ask for a change in price, shipboard credit, free room upgrade, or credit towards a future cruise.
And I was told no to all of the above. After 2 hours of being on the phone with them, they finally offered me a bottle of wine and cheese.
What a slap in the face. If this is the kind of service that they offer, especially to their Crown & Anchor members, then I will never cruise with them again.
Reason of review: Poor customer service.
Monetary Loss: $1600.
Preferred solution: Price reduction.