Delray Beach, Florida
Not resolved

A nightmare please be aware. I booked a cruise on freedom of the seas voyage 27527 07/24/16 three adults two were 75 years of age I purched a balcony deluxe state room two beds and a golf out sofa.

When we arrived in the room there was no sleeper sofa I was told that they would pull down the upper bunk single bed with ladder well that doesn't work for a 75 year old I asked to change rooms and was told it was a full ship I would have to figure it out a paid $5000 for this 7day cruise I was given a extra comforter to sleep on the floor after to days went to the spa for acupuncture at$614.00 for pain.

After I arrived he I called and explained the situation and was told the best they could do was a $50.00 cabin credit on my next cruise now I am mad so will be consulting my attorney I beg you know in writting what they are selling you before you board. I rate them a -10

Product or Service Mentioned: Royal Caribbean Western Caribbean Cruise Cruise.

Reason of review: Not as described/ advertised.

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