My issue is with the wireless internet package I purchased for my children. Approximately 2 weeks before my cruise I purchased 2 internet packages online.
When I arrived in Galveston I received 2 cards with instructions on how to connect to the WiFi on the ship. This all happened on Monday December 18th. On Tuesday morning I recharge text from my cell phone carrier that I had exceeded $100 on both phones and one phone was suspended due to over usage. I went down to the desk on board to ask if I was on the ship WiFi why I would receive the message.
I spoke to Marcus Johnson and he said the phone has to be in airplane mode. I feel that I incurred these excessive overcharges and suspension charges because the important fact that the phone needed to be in airplane mode is not printed on the 2 cards of instructions I received. Mr Johnson even said the cards are printed in Miami and they just hand them out.
This is a real inconvenience to the guest on your ship. My teenagers already didn’t have a good time because there was VERY little activities for their age and now to be getting charged for a service I thought I already paid for is not good customer service.