Product: Royal Caribbean Customer Care Clear all filters (0 of 46 reviews match)
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I started cruising in 2011 with a group. It was a European cruise and my family & I each had a multiple entry Schengen visa prior to this so, we had no need to ask about visas. Two years later, about to go on a Caribbean cruise. I asked the agent we used about visa...
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Anonymous
Anonymous

For someone who has been "cruising" since 2011, one would think you wouldn't rely on anyone but yourself to get the information you need. Their "spiel" is there for a reason. ...

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Royal Caribbean Customer Care
#1421399
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The woman at dining room told my husband she couldn’t sit us by the window for breakfast because I am to big to fit there now mind you I’m only a size 14/16. I have had 29 surgeries and I am already self conscious about weight she destroyed our vacation. I have never...
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1.4
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Royal Caribbean Customer Care
#1411018
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The royal Caribbean exit from Port Of Galveston from our cruise of the liberty of the seas is the worst ever!!!!! If you use a porter u can through the line faster but those who follow directions and already have their luggage have to wait in line FOREVER!!!!!! 2 hours...
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Anonymous
Monty

I’ve been through that mess twice - never again. But Royal doesn’t run the Port, it’s separate.

2.9
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Royal Caribbean Customer Care
#1393867
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booked my first cruise with RCCL. i can say i haven't even sailed with them and i already have a bad taste in my mouth. I booked a cruise and nowhere on the website does it show me my actual receipt or itinerary. I have sent 2 emails to them (of course i can't send it...
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h.kitchener
h.kitchener

They must have a means of contacting them via the telephone. Look it up on their website and call them. Attempting to communicate via email is for teenagers.

1.0
Product
Royal Caribbean Customer Care
#1378287
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My case doesn't involve the monetary cost that yours did, but I left my rings in the room and discovered it the next morning when I got home. My one ring I had over 50 years, my next ring I had over 40 years and wedding ring I had over 20 years from my 25th...
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Royal Caribbean Customer Care
#1352528
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Our first cruise celebrating 25th anniversary. I booked two excursions through RC website via en email I received. The first excursion in Hondura was advertised as a 5 1/2 hour horseback ride on the beach with lunch. The trip there was a 45 minute ride each way, the...
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4.1
Product
Royal Caribbean Customer Care
#1349074
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This person walked me through the steps to file a lost and found claim on a website that Royal Caribbean uses called “ChargerBack.” I wrote a detailed description of my items and filled out the ChargerBack report on Saturday, April 21st, but did not expect to hear...
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Anonymous
Anonymous

For an item of value like that, it would be a good idea to carry a separate insurance policy on it.

Anonymous
Anony

Maybe your husband gave your ring to his girlfriend? Just a thought.

2.9
Product
Royal Caribbean Customer Care
I liked
  • Cabin
  • Overall vacation
  • Staff onboard
I didn't like
  • Companies not taking responsibility for their actions
  • People lying to me
  • Companies who place blame on others to cover their own butts
#1262477
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I have a reservation for the Navigator of the Seas, departing Miami next 4/22 .For the last 3 weeks I sent several e-mails to your emergency team requesting written permission to drop off a piece of luggage at La Coruna port to be kept in our hotel on our return to...
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1.0
Product
Royal Caribbean Customer Care
#1182226
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Their 'Special Needs' service is pathetic (on the Radiance Of The Seas) My Brother and his partner are both deaf and can not lip read, We were told that an interpreter can be provided for them, the special needs form was filled out and emailed back to RCI months in...
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Anonymous
Anonymous

Sounds like they were asking a LOT and not trying to improve the situation.

Product
Royal Caribbean Customer Care
I didn't like
  • No interpret provided for my deaf brother
#1179876
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I booked my cruise on my EU paspoort and took my passport and US military ID with me.While checking in they told me I needed my green card to check in. I wasn’t aware of this as I booked my cruise on my passport. They weren’t willing to help me out in any way. They...
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1.0
Product
Royal Caribbean Customer Care
#1168465
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