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Verified Reviewer
1.0
Details
We met with a Royal Caribbean agent at the doors and she was incredibly rude commenting on how late we were. I don't think she could have been more rude it she tried, she had no idea what we had gone through to get there, much less that a TYPO ON THEIR PART was the...
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Review
#1736612 Review #1736612 is a subjective opinion of poster.
Service
Royal Caribbean Customer Care
Pros
  • Prices are affordable if you actually get to cruise with them
Cons
  • Scripted meaningless apology no solutions
  • Hidden policies and cold and heartless employees
  • Customer service relations department and policies
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1500
Preferred solution
Full refund
Tags
  • Terrible Customer Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
My husband and I booked a cruise with another couple for this upcoming Spring. Since booking our cruise- and paying for it- my husband has been diagnosed with lung cancer. We have exhausting medical bills and we have decided to not cruise this upcoming Spring. Although...
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Review
#1710974 Review #1710974 is a subjective opinion of poster.
Service
Royal Caribbean Customer Care
Cons
  • Cannot get money back
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund
Tags
  • Worst Cruise Lines And Angency
1.4
Details
i had the most horrible experience with this cruise line . from the very beginning of booking the cruise all the way until getting off the cruise . i have never used royal Caribbean before and definitely while not be back. the booking went horrible first they said they...
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Review
#1671008 Review #1671008 is a subjective opinion of poster.
Service
Royal Caribbean Customer Care
Pros
  • Crew
Cons
  • Rip off culture of company
  • Facilities
  • Pricing resolutions
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund
Tags
  • Terrible Customer Service
1.2
Details
My family and I had a 7 day cruise booked on Harmony of the Seas our of Port Canaveral on August 18, 2019. We arrived at Atlantic City Airport for our 6:24 am flight to Tampa to catch our cruise. Spirit Airlines ended up cancelling our flight all together and there...
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1 comment
Anonymous
#1738539

Always buy the trip insurance. If you can't afford that, at least try and spring for a cheap motel the day BEFORE you cruise.

Flights get cancelled all the time for a bunch of reasons...this is not RC' s fault. You learned a hard lesson about travel.

Review
#1628810 Review #1628810 is a subjective opinion of poster.
Service
Royal Caribbean Customer Care
Cons
  • Pricing resolutions
  • Customer service relations department and policies
Reason of review
Poor customer service
Loss
$5
Preferred solution
Let the company propose a solution
1.0
Details
•5/19/2019 9:03am: I spoke with Jose in pre-sail department about documentation needed for the sail. I provided my reservation number and sail info to Jose and proceeded to check if it’s ok to sail this trip with valid Russian passport and US Naturalization...
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Review
#1607730 Review #1607730 is a subjective opinion of poster.
Service
Royal Caribbean Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
2.0
Details
My husband was injured in a bus accident on one of the ship sponsored tours. When I went to file an accident report I was told the ship has no responsibility for the tours that they sell. They offered to call the tour company which at the beginning denied the accident...
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Review
#1567544 Review #1567544 is a subjective opinion of poster.
Service
Royal Caribbean Customer Care
Pros
  • We actually like royal caibbean
Cons
  • No help with resolution on injury from tour
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Crown Anchor Society number | Royal Caribbean in Dallas, Texas

Yes they finds our Crown &aAnchor Numbers and change of address. They were very good
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Review
#1565999 Review #1565999 is a subjective opinion of poster.
Service
Royal Caribbean Customer Care
Reason of review
Good customer service
I booked a cruise last year, while on board a Royal Caribbean cruise, for Oct 2019. We booked again because we were enjoying the cruise so much. One of the ports on this years cruise is Haiti. Haiti is now on the State Dept do not travel list because of unrest on the...
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3 comments
Anonymous
#1704975

Labadee (Haiti)is a private island own by Royal Caribbean, no contact with main island

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Review
#1563184 Review #1563184 is a subjective opinion of poster.
Service
Royal Caribbean Customer Care
Cons
  • Customer service relations department and policies
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Let the company propose a solution
1.4
Details
Went on a cruise in January with port stops to coco cay and Nassau. Cruise was okay itself, but not great because it was so windy and coco cay got canceled. The big thing is that they put a hold on my card that wasn’t suppose to be there. Because of this hold my...
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4 comments
Anonymous
#1687568

nikmik, YOU are confused! Go read the RCCL website for the drink card packages.

It states in fine print that an 18% gratuity is CHARGED FOR EVERY DRINK YOU ORDER. So those who tipped in cash or on the printout TIPPED TWICE

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Review
#1475401 Review #1475401 is a subjective opinion of poster.
Service
Royal Caribbean Customer Care

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Customer service sucks | Royal Caribbean

I have been trying to contact Royal Caribbean to speak to an actual person. Every time I wait up to an hour. I finally got to speak to someone then placed back on hold just to get requed to the back of the waiting list again. They need to have a call ball program or something bc this is ridiculous. I have sailed with them a lot but think I might have to change cruise lines. Get it together Royal Caribbean!!!
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Review
#1440809 Review #1440809 is a subjective opinion of poster.
Service
Royal Caribbean Customer Care
Reason of review
Poor customer service