556 views
New Reviewer
5 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0
Updated by user Jan 31, 2018

Royal Caribbean Cruises staff are haters. The staff at Royal Caribbean Cruises would not allow a legitimate medical service dog to board one of their ships Explorer of the Seas.

Royal Caribbean Cruises International head office in Florida now ignore the attorney's multiple phone calls and letters asking why Royal Caribbean Staff broke the law an denied a service dog to board their ship. Seems that the best Royal Caribbean Cruises can do is to put their heads in the sand and hope the problem goes away.

Original review posted by user Dec 01, 2017

Visit my website to Boycott Royal Caribbean Cruises for discriminating against a disabled person & denying his service dog on board the ship. http://www.royalcaribbeancruisesofficialsite.com/ Boycott this cruise line for discriminating against the disabled.

Royal Caribbean Cruises employ idiots from Guatemala who cannot speak English & give out false information. One such idiot told me earlier this year 2017 that Royal Caribbean Cruises do not allow service dogs on board their ships to travel with their disabled owners because it was against the cruise lines health and safety regulations & they had no place on the ships for the dogs to go to the toilet! I had never traveled overseas with my dog before and as such believed him. I had to place the dog in a boarding kennel at a cost of $36 per day.

My dog is still in the boarding kennel as I cannot afford to have him flown overseas to me. At the time of writing this review being November 29, 2017 my dog boarding fees have exceeded $8000. I discovered that the information that Royal Caribbean Cruises lines gave me was false when someone on Facebook told me that by law they must allow service dogs on their ships. With this information I contacted their management staff and asked why they had lied to me about allowing my service dog to come with me on the cruise.

They sent me back an email apologizing for the "misinformation" as they called it and for all the distress and inconvenience that the cruise line had caused me. When I asked them to pay for the dogs boarding fees and airfare to be transported to me they very selfishly said that the best they could do was offer me $100 in credit towards my next cruise. I was flabbergasted to say the least. I've had an attorney send them a letter as well as the human rights organizations send them emails however this absolute *** of a cruise line has chosen to ignore all correspondence.

My attorney said that they couldn't care less about their passengers as he witnesses this sort of arrogant behavior from them on a weekly basis from the numerous complaints that passengers submit about Royal Caribbean's illegal and unprofessional conduct. Given that these *** like to ignore their paying passengers after lying to them and costing them more than the stinking cruise in boarding fees for a service dog I thought it would be fitting to return the favor and build them a website where I can tell my story to thousands of potential Royal Caribbean Cruise customers.

I am also sending out bulk emails and newsletters to every Pet Store & Veterinary Surgery and Dog Pound that I can find advising them about the Royal Caribbean Cruise Line denying a service dog on board their ship and taking up a petition where potential and previous passengers can boycott the cruise line and let them know that they too would never sail with a company that discriminates against the disabled and their service dog. See the site and sign the petition on my form at http://www.royalcaribbeancruisesofficialsite.com/

Reason of review: Royal Caribbean Cruises Discriminated again me a disabled passenger by denying my service dog of 5 years to board the Explorer of The Seas Ship April 22,2017 Sydney to Seattle USA.

Monetary Loss: $14000.

Preferred solution: I want RCCL to pay for my service dogs boarding fees and his airfare back to the U.S.A along with damages associated with pain and suffering I have endured. Federal Law fines start at $150,000 for such discrimination against a disabled person..

Royal Caribbean Pros: Getting off the ship.

Royal Caribbean Cons: Being denied my service dog to come on the cruise with me, Royal caribbean offered me 100 dollars credit as compensation.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I have traveled with my service dog on RCCL for many years and never had a problem. If it was a real service dog you would have known the law and done the research and there would be no issue. You have a fake service dog and are trying to get $$

Guest

How on earth were you able to manage getting around on the cruise without your service dog? Sounds like you wanted to take your pet with you. Stay on shore next time!

Guest

If it were a true service dog, the complainer couldn't have sailed without it as a true service dog is a daily necessity. Most likely this was a personal comfort dog.

Dodie Gux

Update as of January 30 2018 - Royal Caribbean Cruises ignores multiple attorneys phone calls and letters to resolve this issue where Royal Caribbean Cruises denied a service dog to board " Explorer of the Seas " ship.

Dodie Gux

On December 27 2017 I received another reply back from Royal Caribbean Cruises International Australian based in North Sydney Australia where the cruise claims manager there a Ms Rebecca Lobb her email is claims.intl@***.com

She told me that I should not have been permitted to travel at all given I am disabled as seen in her email below.

Here is a segment of the email I received from Rebecca Lobb of RCCL Royal Caribbean Cruises International.

" although we have no record of such conversation, I am not denying that you may have asked an agent a question and may have not been provided the correct information.

As per our terms and conditions Clause 13 must ensure you are physically and mentally fit to travel and if you believe you may not be for the entire journey then you must advise us as soon as possible".

This comment by Rebecca Lobb of Royal Caribbean Cruises shows the high level of ignorance that she and other RCCL staff have when it comes to being educated about disabled passengers and their rights when travelling.

Again I simply cannot comprehend how Royal Caribbean Cruises staff member Rebecca Lobb and others like her in RCCL who give out false and illegal information about service dog travel can remain employed as they clearly present a high risk to Royal Caribbean Cruises for continuing to discriminate against disabled passengers and blatantly break the law. I take comfort knowing that there are massive federal fines in place both in Australia and the United States for companies who breach the disability rights act.

I will have my day in court and look forward to Royal Caribbean Cruises copping a huge fine for their negligence. Here are details for Rebecca Lobb of Royal Caribbean Cruises International Rebecca Lobb Guest Claims Handler, International Email: claims.intl@***.com Royal Caribbean Cruise Lines Travel Services North Sydney 80 Arthur St North Sydney New South Wales 2060 Australia Phone number (02) 9959 **** Royal Caribbean Cruises Australia Level 12, 157 Walker Street North Sydney, NSW 2060

Royal Caribbean Reviews

  1. 107 reviews
  2. 58 reviews
  3. 48 reviews
  4. 36 reviews
  5. 13 reviews
Royal Caribbean reviews