Product: Royal Caribbean Cruise Clear all filters (88 of 88 reviews match)
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I called and booked my cruise directly with Royal Caribbean on 3/28/19, for the 6 day Canada and new England cruise out of New York on the Adventure of the Seas. When I called, I specifically asked if daycare would be available for my 12- month- old child. Not only was...
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1.2
Product
Royal Caribbean Cruise
#1555839

Royal Caribbean - Issues had on ship

The bathroom smelled like sewage,thank god took a strong spray with me cause had to use it many times a day. Also the dinning room experience was nothing like it was on my last 2 cruises with Royal Caribbean. I had to say something to the head boss in order to get decent service. Lastly not sure why I have over 1,200.00 in holds through my bank when there should only be 800.00. This is by far worst cruise been on not sure would sail with Royal Caribbean again!
Product
Royal Caribbean Cruise
#1533782
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Royal Caribbean - Sewer line broke (inside the wall) in our stateroom, soaking our room and belongings in hazardous, putrid waters, wall-to-wall, on Day 4 of 8 day cruise.
We paid for an 8 day cruise. Our toilet line leaked (sewage water) across our entire stateroom floor on day 4 (through no fault of our own, it was an internal pipe leak/burst from inside the wall, not a clogged toilet). Our room was left uninhabitable. The smell was...
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h.kitchener
h.kitchener

Time for an attorney as the only way to fully get their attention is with a suit. They likely have insurance that would cover situations like this, but the attitude of Royal C...

1.0
Product
Royal Caribbean Cruise
I liked
  • Destinations
  • Onboard service members
I didn't like
  • Unsafe environment
  • Customer service
  • Hazardous environment
#1502185
Great prices for this chartered cruise but it was still Royal Caribbean. We brought 2 bottles of wine,but they were rudely confiscated. The charter did not allow it. We could pick them up after the trip. The drink package was overpriced. The food in the dining room was...
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2.5
Product
Royal Caribbean Cruise
#1493352

Royal Caribbean - Worst cruise ever!!!!!

Just got back from the worst cruise I've ever been on.. Even if they gave me a free cruise I would not take it...the food in the main dining room was not very good and the service was very slow and the entertainment was almost nonexistent...BAD BAD BAD
1.9
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Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
Product
Royal Caribbean Cruise
#1436309
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Booked Canary Islands 10 Day Cruise for my birthday on Navigator of the Seas departing from Southampton October 26, 2018. The night of the 27th a stabilizer broke and made *** in the side of the ship. Water poured into the ship and at 3 am the Captain made the Bravo...
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Product
Royal Caribbean Cruise
#1419819

Royal Caribbean - Sunshine in the Canaries 26-10-18 to 05-11-18

Stabilizers broke Itinerary changed out of 5 stops only 1 remained in tact, not enough entertainment in the day to compensate, compensation not enough and now no one is responding!!!
2.7
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
Product
Royal Caribbean Cruise
I didn't like
  • Level of compensation after faliure
#1412198
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Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserved the best seats for shows, escorted us off the ship bypassing the other passengers for excursions. Priority pass on the elevator was a nice touch....
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5.0
Product
Royal Caribbean Cruise
#1377458
On 5/29/2017 my friend contacted her travel agent to book a cruise with Royal Caribbean. We received an email showing the initial deposits paid to book a cruise from Tampa, FL to Cuba and Mexico leaving 5/23/18. In this email it references having a Birth Certificate...
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Anonymous
Us male

You are not being truthful. A passport book not card is required. In addition, the passport must be valid for at least 6 months after your cruise ends. Birth certs, drivers li...

Anonymous
Anonymous

Thank you My fiance and I are planning a trip with RC in march to Cuba, Mexico, and the Bahamas. I have my passport but because he did not need his to cruise to Bermuda we whe...

Product
Royal Caribbean Cruise
#1368389
When I returned home I called Royal Caribbean WHILE OUR VACATION WAS STILL HAPPENING WITHOUT US, (the cruise had not even ended yet). I thought I would get some options from Royal Caribbean about how we could salvage the thousands of dollars my husband and I spent on...
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Anonymous
Darwin

Inclement weather ~ only 30 minutes late. Should have left sooner. We always fly down the day before to ensure no surprises. Hard to believe you spent that much money on a vac...

Anonymous
Anonymous

I'm guessing you did not purchase travel insurance? This is exactly what it's for. So sorry.

1.0
Product
Royal Caribbean Cruise
#1308624