1.3
Details
No running or drinking water on Royal Caribbean's Navigator of the seas almost a full day No water to flush toilets, No shower's, No sink to wash hands , and No water to drink not even In there food service areas. And to add insult to injury they tell you sorry about...
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3 comments
Anonymous
#1752644

Why do you keep crusining with them if you’ve had “past problems”? Seems like you are extremely interested in points and refunds, rather than getting over your ruined trips—cheapskate!

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Review
#1649481 Review #1649481 is a subjective opinion of poster.
Service
Royal Caribbean Cruise
Cons
  • Scripted meaningless apology no solutions
  • Bad customer service and policies
  • No response from guest services
Reason of review
Poor customer service
Loss
$5000
Preferred solution
the cruise points im owed and promised for paying for 2 tickets, and a solution for past issuees
Tags
  • Cruise Ships
  • Worst Cruise Company
  • Carribeanripoff
  • Not Taking Responsibility
1.0
Details
Cruise this coming July 2019 in Barcelona is becoming a disaster. The upgrade bid program Royal Caribbean offers to the customer is an inferior ultimate bad deal. Our original stateroom is interior room but in the lower deck and in the middle of the ship which we chose...
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Review
#1586587 Review #1586587 is a subjective opinion of poster.
Service
Royal Caribbean Cruise
Reason of review
poor customer servivce and poor upgrade bid deal
Preferred solution
compensation to a better room upgrade in the middle of the ship, compensate with a treat during the cruise
Tags
  • Royal Caribbean Poor Upgrade Deal
1.0
Details
I recently went on a trip with my significant other on the Allure of the Seas. This cruise was for a week. On our third day we got FOOD POISONING. We got quarentined and were not allowed out of the cabin. Even after we felt better and had no further symptoms after a...
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Review
#1581202 Review #1581202 is a subjective opinion of poster.
Service
Royal Caribbean Cruise
On 06/17/2019 we called Royal Caribbean customer service to request a 2 tables for a 6 pm dinner each night on our forthcoming Baltic cruise on Brilliance of the Sea starting July 6 to 19. When I originally called Royal Caribbean to help us in making reservation for...
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Review
#1561460 Review #1561460 is a subjective opinion of poster.
Service
Royal Caribbean Cruise
Reason of review
Good customer service
1.2
Details
I called and booked my cruise directly with Royal Caribbean on 3/28/19, for the 6 day Canada and new England cruise out of New York on the Adventure of the Seas. When I called, I specifically asked if daycare would be available for my 12- month- old child. Not only was...
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Review
#1555839 Review #1555839 is a subjective opinion of poster.
Service
Royal Caribbean Cruise
Reason of review
Not as described/ advertised

Issues had on ship | Royal Caribbean

The bathroom smelled like sewage,thank god took a strong spray with me cause had to use it many times a day. Also the dinning room experience was nothing like it was on my last 2 cruises with Royal Caribbean. I had to say something to the head boss in order to get decent service. Lastly not sure why I have over 1,200.00 in holds through my bank when there should only be 800.00. This is by far worst cruise been on not sure would sail with Royal Caribbean again!
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Review
#1533782 Review #1533782 is a subjective opinion of poster.
Service
Royal Caribbean Cruise
Reason of review
Bad quality
1.0
Details
Sewer line broke (inside the wall) in our stateroom, soaking our room and belongings in hazardous, putrid waters, wall-to-wall, on Day 4 of 8 day cruise. - Royal Caribbean
We paid for an 8 day cruise. Our toilet line leaked (sewage water) across our entire stateroom floor on day 4 (through no fault of our own, it was an internal pipe leak/burst from inside the wall, not a clogged toilet). Our room was left uninhabitable. The smell was...
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2 comments
Machele
#1666134

Time for an attorney as the only way to fully get their attention is with a suit. They likely have insurance that would cover situations like this, but the attitude of Royal Caribbean is cause for worry if anyone is thinking of booking a cruise with them. There are any other and better alternatives for a cruise.

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Review
#1502185 Review #1502185 is a subjective opinion of poster.
Service
Royal Caribbean Cruise
Pros
  • Onboard service members
  • Destinations
Cons
  • Unsafe environment
  • Facilities
  • Customer service
Reason of review
Poor customer service
Loss
$2280
Preferred solution
Full refund
Tags
  • Water
  • Sewer Line
  • Not Taking Responsibility
  • Hazardous
  • Sewage
2.5
Details
Great prices for this chartered cruise but it was still Royal Caribbean. We brought 2 bottles of wine,but they were rudely confiscated. The charter did not allow it. We could pick them up after the trip. The drink package was overpriced. The food in the dining room was...
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Review
#1493352 Review #1493352 is a subjective opinion of poster.
Service
Royal Caribbean Cruise
Reason of review
Bad quality

Worst cruise ever!!!!! | Royal Caribbean in Miramar, Florida

1.9
Details
Just got back from the worst cruise I've ever been on.. Even if they gave me a free cruise I would not take it...the food in the main dining room was not very good and the service was very slow and the entertainment was almost nonexistent...BAD BAD BAD
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Review
#1436309 Review #1436309 is a subjective opinion of poster.
Service
Royal Caribbean Cruise
Reason of review
Poor customer service

Royal Caribbean Reviews

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Royal Caribbean reviews
Booked Canary Islands 10 Day Cruise for my birthday on Navigator of the Seas departing from Southampton October 26, 2018. The night of the 27th a stabilizer broke and made *** in the side of the ship. Water poured into the ship and at 3 am the Captain made the Bravo...
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Review
#1419819 Review #1419819 is a subjective opinion of poster.
Service
Royal Caribbean Cruise
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • 2018
  • Navigator Of The Seas Taking On Wa