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reservations made Oct. 8 2016 on Allure of the Seas August 18 advised our itinerary has changed from Bahamas, St. Thomas. St Kitts and now canceled St. Kitts and going to San Juan, reason told due to speed restrictions. We have been to San Juan numerous of times on...
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2.2
I liked
  • 4 cruised and all good so far
I didn't like
  • Changing itinerary 2 weeks b4 poor excuses not weather related
#1089338
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after a few good rolls of the dice I was told that I was throwing the dice too high. The game was stopped and a winning roll declared "no roll". I asked for an explanation and was told the dice had to be thrown at eye level. I then asked " whose eye level and where is...
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2.1
I didn't like
  • Management intervention
  • Your cheating casino
#1075721
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First Cruise Ever May 18-May 27, 2017. Return home from cruise & realize I left my 4 bikinis and 3 cover ups in the second drawer on the left-hand side of the vanity in our cabin on the second deck. I called customer service right away and was told if it was after 24...
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Anonymous
Anonymous

That’s your problem not the cruise.

Anonymous
Anonymous

If I found worn bathing suits in my room when I got there, I'd be the one that was pissed. That is a health concern and the cruise line should dispose of them immediately. G...

3.4
#1057085
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Royal Caribbean - I am very angry about the pearson that runs dimond plus on brilliance of the sees

I went to Diamond plus room with my Fiance i am a Diamond plus the guy that was there say i cound be there with my Fiance because he was not a Diamond he doesn't drink alcohol so i was at brilliance of the seas for 12 day and i cound go for a drink
2.6
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1051892
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I am appalled at the way we were treated on Anthem of the Seas. We had a horrendous time last year and were lied to multiple times by the staff. Finally after speaking with many different customer service reps, a supervisor profusely apologized for the awful experience...
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2.9
#1050467
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Myself & my family recently surprised my brother & his wife to be for an all expenses paid cruise for their honeymoon. They were so looking forward to what was to be a cherished memory however it turned out o be anything but. On arrival in Barcelona they went to the...
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Anonymous
Anonymous

Sounds like you were screwed Royally. Sorry to hear of this story. A good lesson for us all. Thanks for posting and warning.

#1048585
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I was just on the Majesty of the Seas and the ship is worn out. It is time to replace this aging ship. Also we had not been on RCCL ship in 14 years as we where busy building our family. I find that Service has also declined to unreal levels! The Dinner was slow and...
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2.9
I liked
  • Checkin staff
#1038976
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I am so mad abought a cruse i did"t get to take .I was told all i needed was a birth certificate with a raise seal from the state i was born in ,but this is not true because i have this from the state off Tennessee issues by the hospital.when i got to the boat they...
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I didn't like
  • Short port times
#1036551
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My name is Sharnell Brand and I cruised on the Enchantment of the Seas March 24-27 out of Miami room 3662. I was very disappointed with our trip and the staffs demeanor and overall unfriendliness. I have been a loyal customer of Carnival Cruiseline and have cruised...
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1.5
#1032841
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My husband and i are also diamond members and have found that Royal Caribbean is NOT what it used to be; our last three cruises were terrible vacation experiences. However, my husband is very loyal and does not want to start the loyalty program over with another line....
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1.5
I liked
  • Champagne bar
  • Cabin stewards
I didn't like
  • Misrepresentation
  • Customer service
  • Medical facility and medical staff
#1022109
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