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My name is Sharnell Brand and I cruised on the Enchantment of the Seas March 24-27 out of Miami room 3662. I was very disappointed with our trip and the staffs demeanor and overall unfriendliness. I have been a loyal customer of Carnival Cruiseline and have cruised...
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1.5
#1032841
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My husband and i are also diamond members and have found that Royal Caribbean is NOT what it used to be; our last three cruises were terrible vacation experiences. However, my husband is very loyal and does not want to start the loyalty program over with another line....
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1.5
I liked
  • Champagne bar
  • Cabin stewards
I didn't like
  • Medical facility and medical staff
  • Customer service
  • Misrepresentation
#1022109
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I had an opportunity to book thru a 3rd party yesterday but I had made a promise to an NCCL sales rep that I would give her the opportunity to earn my business. After 2 calls and and an email without a response, I was able to get her on the phone today to find out that...
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a1tele723
a1tele723

Still nothing......

a1tele723
a1tele723

Still nothing from Royal Caribbean. With 12 weeks to go I count over 156 Oceanview Balcony and 31 Central Park balcony left. I didn't even bother counting Boardwalk balconies ...

3.3
#1021277
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Royal Caribbean - Stateroom Review from Anderson, Indiana
Royal Caribbean - Stateroom Review from Anderson, Indiana
1/2

Royal Caribbean - Stateroom Review from Anderson, Indiana

Royal Caribbean
#615981
1.0
Details
Royal Caribbean mold in stateroom yellow stains on sheets wall paper ripped crayon writings on wall toilet seat wore out furniture scratched up like it fell out of a window.
Comment
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Customer service
Diversity of Products or Services
Price Affordability
Website
We have used the RCCL website in the past for cruises, and have expected that as a Diamond Members we were getting the best pricing. However, just by accident I compared pricing from an ad sent by RCCL to the pricing on the Crown and Anchor site for my membership. I...
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3.7
#1019556
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I want to start by saying Jerry, the Casino Manager and Shirley, the Casino Host were wonderful! They tried their best to make everyone happy and no one was happy. This cruise was the cruise from ***!!! 771 VIP gamblers in a small casino. There only 120 slot machines...
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Anonymous
Toni

Problem never resolved. Royal just said, in essence, too bad!

Bookcrazy
Bookcrazy

Who the *** goes on a cruise for the casino? That's asinine.

3.2
I liked
  • Staff in the casino were outstanding
#1019490
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My son scheduled a wedding cruise that went wrong from the beginning because RCI has the worse Wedding Department in all of the cruise lines. It was nice that so many of his friends booked the cruise to celebrate his wedding. Unfortunately, we never made it to Bermuda...
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#1010204
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Our vacation was truly impacted negatively by smokers. We had a balcony suite but we were never able to have our morning coffee on the balcony because of smokers in surrounding rooms. Disgusting! We couldn't even sit in our room with the patio door open because the...
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Bookcrazy
Bookcrazy

I agree. However, you should have gone to the Guest Relations and stated your neighbors were smoking on their balcony. They would have taken care of it.

#1008107
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As RCC diamond member I have noticed in the past three cruises how the cut backs are effecting the choice of using RCC in the future. I have heard on the past 2 cruises how the food has gone to the wind, frozen everything and myself in ordering coconut shrimp which...
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#1004845
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I am booked to go on Navigator this spring for a transatlantic I booked this cruise with my hubby who recently passed away. I am a Diamond almost Diamond plus member to indicate how many royal cruises I have taken As a new widow now traveling with a girlfriend ( we are...
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Anonymous
Anonymous

Travel with RCCL for several cruises as diamond members. But Majesty was worse cruise in my life. Failed cost guard inspection was day late leaving port. Didn't get to but one...

2.7
#1003380
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My husband and I had booked a cruise to Bermuda on Grandeur of the Seas in July 2016. One month after booking, my husband had a skin cancer removed which had complications in which he was seeing a plastic surgeon...this went on for at least 3 months. The plastic...
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1.0
#998231
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