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Pissed Consumer Interviews ?

We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. We were not free to walk around and not able to to business with over 180 businesses in Cuba. We wanted to switch our cruise, which by the way would have been more expensive and asked they credit towards the new cruise due to the sanctions. They advised us there would be a 75% cancellation fee and we would have to rebook. They won’t be getting any of my money and I have cancelled and contested the charge with my CC Co. There are plenty of other cruise lines that care about their customers. RC doesn’t!!!!
I booked my cruise on my EU paspoort and took my passport and US military ID with me. While checking in they told me I needed my green card to check in. I wasn’t aware of this as I booked my cruise on my passport. They weren’t willing to help me out in any way. They...
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1.0
#1168465
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Royal Caribbean Cruises Class Action NOW sailed in Hurricane
I am one of hundreds of injured passengers who were forced to sail into a category 4 hurricane by the negligent Royal Caribbean Cruises. I suffered a broken leg when I was hit by a flying chair flung across the room as we all hung on for our lives. Everyone believed we...
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1.0
#1160186
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Royal Caribbean Cruises - Passengers Call for Class Action
Such a dishonest cruise line as Royal Caribbean Cruises demonstrates less ethical standards than a pirate ships crew. Really isn't it time that all passengers who have suffered financial loss, pain and suffering due to Royal Caribbean Cruises negligence begin to get...
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Anonymous
Anonymous

How are you possibly out $14,000. Sounds to me you are just one of those people sitting around complaining that they are disabled and therefore everyone around should bow down...

Anonymous
Anonymous

More lies added to the previous garbage does not improve your case.

1.0
I liked
  • Disembarking the ship
I didn't like
  • Being denied my human rights as a disabled person
#1159328
Reply to reviews
Royal Caribbean- extra charges
My issue is with the wireless internet package I purchased for my children. Approximately 2 weeks before my cruise I purchased 2 internet packages online. When I arrived in Galveston I received 2 cards with instructions on how to connect to the WiFi on the ship. This...
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Anonymous
Anonymous

Maybe you should stick to landline phones since this is apparently too difficult for you to understand. Smart phones didn't just come out yesterday.

Anonymous
Anonymous

Well if it’s common sense then I have none because if no one advised me I would have not known either. Am I am pretty technology savvy!!!

2.2
#1156244
Reply to reviews
Royal Caribbean Cruises Deny Service Dog On Ship
Royal Caribbean Cruises Deny Service Dog On Ship
Royal Caribbean Cruises Deny Service Dog On Ship
Royal Caribbean Cruises Deny Service Dog On Ship
Visit my website to Boycott Royal Caribbean Cruises for discriminating against a disabled person & denying his service dog on board the ship. http://www.royalcaribbeancruisesofficialsite.com/ Boycott this cruise line for discriminating against the disabled. Royal...
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Anonymous
I hate stupidity

How on earth were you able to manage getting around on the cruise without your service dog? Sounds like you wanted to take your pet with you. Stay on shore next time!

Anonymous
Lisa S

If it were a true service dog, the complainer couldn't have sailed without it as a true service dog is a daily necessity. Most likely this was a personal comfort dog.

1.0
I liked
  • Getting off the ship
I didn't like
  • Being denied my service dog to come on the cruise with me
  • Royal caribbean offered me 100 dollars credit as compensation
#1140533
Reply to reviews
After a truly horrible cruise last Spring on the Serenade of the Seas (food poisoning, hair in my food, horrible service) I was given a certificate for a discount on a future cruise. I was extremely hesitant, however, my mother wanted to take a cruise to Cuba so I...
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jameshatesroyalcaribbean
jameshatesroyalcaribbean

This does not surprise me at all. What us passengers need to do is unite to spread the word all over the internet on websites like this so that anyone else in future who consi...

1.4
I didn't like
  • Customer service
#1127671
Reply to reviews
My girlfriend and I are long time cruisers, usually on Carnival as we live in the Tampa Bay area. Recently we booked a Caribbean cruise with Royal Caribbean, based on the excellent ports (St. Croix in particular, as we had never been there) at a really good price, ten...
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jameshatesroyalcaribbean
jameshatesroyalcaribbean

Sadly this has become the norm for long suffering passengers /victims of royal caribbean cruises scams which amount to nothing short of "misleading & deceptive conductive" in ...

Anonymous
Ageless

You think Barbados and St. Lucia are INFERIOR to St. Croix? Are you flipping SERIOUS???Get a grip, man. You got a good cruise and weren't dumped off in a port that was shredde...

2.2
#1122987
Reply to reviews
I'll be cruising in about a week. They had to change ports due to hurricane, which we understand, however, the ports were really a downgrade. It was supposed to go to St Marteen, Puerto Rico, and Haiti. They substitude it with Nassau, Cozumel, and Costa Maya. Problem...
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2.9
#1121348
Reply to reviews
Curious, but were you on the Allure of the Seas by chance?? If so, same thing happened to us...the itinerary had been changed earlier as well and we had booked our cruise as our Honeymoon Cruise...RC had told me on the first call that if THEY changed the itinerary,...
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Jgonzalezcfl79
Jgonzalezcfl79

Pretty much our experience too! Except that ours is in about a week. All they offered was a "sorry", LITERALLY!Even the CEO seemed like he couldn't care less. Last cruise with...

#1119770
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Royal Caribbean - Worst customer service ever!

I paid $1900 for a 7 day cruise and airfare to get to the San Juan and home thru Royal Caribbean. Airline could not get me to the San Juan, so I couldn't get on the boat. They have offered a 75% voucher towards a cruise in the future, useless to me, can't even sell it because its only good for me. What a joke! I hope your boat sinks. *** bags!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
#1110011
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