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I booked the cruise on-line two months ago and got promotion of $100 onboard credit for Nov 25, 2017 Royal Caribbean Anthem Of The Seas cruise. Today when I login to my account, the $100 onboard credit is gone. When I called customer service, the representative Alex...
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jameshatesroyalcaribbean
jameshatesroyalcaribbean

that stinks but it seems that there standard *** off money amount is $100. they offered me the same amount as compensation for giving me wrong information about service dogs ...

I didn't like
  • Customer service
  • Staff attitude
  • Bad website design
#1099798
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The same thing happened to my husband and I only we were taking our 11 year old to st. Thomas to show her Maghans Bay/ , we wanted to show her the Island her daddy and I were Married on, which is how we chose her name. Megan is our daughter's name and we were also...
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Anonymous
Anonymous

NEVER book a cruise solely for a port. Ports can and do change frequently. And if St. Thomas was affected by Irma, what a selfish person you sound like. What a first world pr...

Anonymous
Anonymous

St Thomas was slammed by hurricane Irma. I don't think the cruise ports are even open. As far as I know, no cruise ships are going there.

#1099343
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I am booked on Symphony of the Seas - not sure for how long. I upgraded from an outside cabin to a Central Park balcony. When I got the invoice, it was for a higher base rate than what I expected and saw on-line. I called and advised them of the mistake. They would not...
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4.4
I liked
  • Grandeur of the seas -best in the fleet
I didn't like
  • Trend of understaffing the larger vessels
  • No cats performance- no shows everynight and only 1 comedian
#1092745
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My husband and I paid in full for a 7 day cruise to the Easter Caribbean. Just found out two days ago, on the 17th of August, that due to "SPEED RESTRICTIONS" they will not be stopping at St. Thomas, which was primarily the whole reason for our cruise. Instead they...
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3.2
I liked
  • Idea of going where we were supposed to go
I didn't like
  • Fact that we are not going where we were supposed to go
#1089660
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reservations made Oct. 8 2016 on Allure of the Seas August 18 advised our itinerary has changed from Bahamas, St. Thomas. St Kitts and now canceled St. Kitts and going to San Juan, reason told due to speed restrictions. We have been to San Juan numerous of times on...
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2.2
I liked
  • 4 cruised and all good so far
I didn't like
  • Changing itinerary 2 weeks b4 poor excuses not weather related
#1089338
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after a few good rolls of the dice I was told that I was throwing the dice too high. The game was stopped and a winning roll declared "no roll". I asked for an explanation and was told the dice had to be thrown at eye level. I then asked " whose eye level and where is...
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2.1
I didn't like
  • Management intervention
  • Your cheating casino
#1075721
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First Cruise Ever May 18-May 27, 2017. Return home from cruise & realize I left my 4 bikinis and 3 cover ups in the second drawer on the left-hand side of the vanity in our cabin on the second deck. I called customer service right away and was told if it was after 24...
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Anonymous
Anonymous

That’s your problem not the cruise.

Anonymous
Anonymous

If I found worn bathing suits in my room when I got there, I'd be the one that was pissed. That is a health concern and the cruise line should dispose of them immediately. G...

3.4
#1057085
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Royal Caribbean - I am very angry about the pearson that runs dimond plus on brilliance of the sees

I went to Diamond plus room with my Fiance i am a Diamond plus the guy that was there say i cound be there with my Fiance because he was not a Diamond he doesn't drink alcohol so i was at brilliance of the seas for 12 day and i cound go for a drink
2.6
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1051892
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I am appalled at the way we were treated on Anthem of the Seas. We had a horrendous time last year and were lied to multiple times by the staff. Finally after speaking with many different customer service reps, a supervisor profusely apologized for the awful experience...
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2.9
#1050467
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Myself & my family recently surprised my brother & his wife to be for an all expenses paid cruise for their honeymoon. They were so looking forward to what was to be a cherished memory however it turned out o be anything but. On arrival in Barcelona they went to the...
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Anonymous
Anonymous

Sounds like you were screwed Royally. Sorry to hear of this story. A good lesson for us all. Thanks for posting and warning.

#1048585
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