filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. We were not free to walk around and not able to to business with over 180 businesses in Cuba. We wanted to switch our cruise, which by the way would have been more expensive and asked they credit towards the new cruise due to the sanctions. They advised us there would be a 75% cancellation fee and we would have to rebook. They won’t be getting any of my money and I have cancelled and contested the charge with my CC Co. There are plenty of other cruise lines that care about their customers. RC doesn’t!!!!
Royal Caribbean - Sewer line broke (inside the wall) in our stateroom, soaking our room and belongings in hazardous, putrid waters, wall-to-wall, on Day 4 of 8 day cruise.
We paid for an 8 day cruise. Our toilet line leaked (sewage water) across our entire stateroom floor on day 4 (through no fault of our own, it was an internal pipe leak/burst from inside the wall, not a clogged toilet). Our room was left uninhabitable. The smell was...
Read more
h.kitchener
h.kitchener

Time for an attorney as the only way to fully get their attention is with a suit. They likely have insurance that would cover situations like this, but the attitude of Royal C...

1.0
I liked
  • Destinations
  • Onboard service members
I didn't like
  • Customer service
  • Hazardous environment
  • Facilities
#1502185
I will get to the point. I will not cruise with RC again Food never hot, same thing everyday, food court closes from 11-3pm,not enough activities during the day/night Bingo for kids, meeting for crew held on deck both sides and cannot go on them, many times ice tea...
Read more
2.4
#1533447
Several hours after arriving home from my vacation aboard the Anthem of the Seas from April 14- 21, 2018, I realized that I left my wedding/engagement rings (fused together) and my diamond earrings in the safe of my stateroom, which was opened and cleared out, but the...
Read more
Anonymous
Christy Bates

The same issues happened to me but with evening dresses and I also spoke to Stephanie. She said, sorry they have not been found even though they were inventoried. Horrible exp...

Anonymous
Anonymous

For an item of value like that, it would be a good idea to carry a separate insurance policy on it.

2.9
I liked
  • Overall vacation
  • Staff onboard
  • Cabin
I didn't like
  • Companies not taking responsibility for their actions
  • People lying to me
  • People stealing from me
#1262477
I wrote RCCL's executive team. My letter and their response follows: To whom it may concern: I have waited a few weeks to see if my disappointment in our latest cruise would subside, but it hasn’t. We have cruised with Royal Caribbean at least 12 times and a few that...
Read more
Anonymous
Jay

I have interacted with Jessica before and she is extremely pleasant. I also wrote a letter to Richard Fain and Michael Bayley with concerns, and Jessica was the one assigned t...

Anonymous
Mark Ituah

Do you have the contact info for Rccl leadership? We traveled with Rccl and had terrible experience Ituahmark@yahoo.com

#1331495
Royal Caribbean Cruises Deny Service Dog On Ship
Royal Caribbean Cruises Deny Service Dog On Ship
Royal Caribbean Cruises Deny Service Dog On Ship
Royal Caribbean Cruises Deny Service Dog On Ship
Visit my website to Boycott Royal Caribbean Cruises for discriminating against a disabled person & denying his service dog on board the ship. http://www.royalcaribbeancruisesofficialsite.com/ Boycott this cruise line for discriminating against the disabled. Royal...
Read more
Anonymous
I hate stupidity

How on earth were you able to manage getting around on the cruise without your service dog? Sounds like you wanted to take your pet with you. Stay on shore next time!

Anonymous
Lisa S

If it were a true service dog, the complainer couldn't have sailed without it as a true service dog is a daily necessity. Most likely this was a personal comfort dog.

1.0
I liked
  • Getting off the ship
I didn't like
  • Being denied my service dog to come on the cruise with me
  • Royal caribbean offered me 100 dollars credit as compensation
#1140533
I called and booked my cruise directly with Royal Caribbean on 3/28/19, for the 6 day Canada and new England cruise out of New York on the Adventure of the Seas. When I called, I specifically asked if daycare would be available for my 12- month- old child. Not only was...
Read more
1.2
#1555839
Royal Caribbean - Don't believe the word Guarantee lowest price
I booked a trip for Venice to Venice Oct 12-'19 and Barcelona to Tampa Nov 3-'19 while on a transpacific Royal Caribbean and gave up a room credit and made the reservation non-refundable. While making another Royal Caribbean reservation for a cruise between the two...
Read more
2.6
I didn't like
  • Customer service and treatment
#1456732

Royal Caribbean - Haven't left yet and it's all crap

We haven't even left for our cruise yet and I have had numerous issues with Royal Caribbean. First I wanted to buy an alcohol package and they attempted to force me to purchase one for my underage son. After I fought with them for hours on the phone they then said I would have to buy the non-alcoholic drinks package for my son for $248. Rip off!!!
1.0
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1546678
Show
We scheduled a Royal Caribbean cruise to go to the Bahamas. A week before leaving we receive an email from RC stating we aren't going to the Bahamas, and changing the destination to MIAMI FL! The purpose of the cruise was to go to the Bahamas. According to their...
Read more
RusticTetra
RusticTetra

Repairing the pier!!!!! CoCoCay is a total ripoff. TVads show people enjoying the water park & having a good time. Went there early February & the park was a long way from bei...

1.0
I didn't like
  • Customer service
#1488493
I booked a cruise for my daughter and I with Royal Caribbean to Cuba, Cayman Islands and Key West. I was just informed that they will not be going to Cuba or the Cayman Islands, and instead will be stopping at two places in Mexico. I called up to cancel the cruise and...
Read more
1.0
#1553094