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Pissed Consumer Interviews ?
We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. We were not free to walk around and not able to to business with over 180 businesses in Cuba. We wanted to switch our cruise, which by the way would have been more expensive and asked they credit towards the new cruise due to the sanctions. They advised us there would be a 75% cancellation fee and we would have to rebook. They won’t be getting any of my money and I have cancelled and contested the charge with my CC Co. There are plenty of other cruise lines that care about their customers. RC doesn’t!!!!
We paid for an 8 day cruise. Our toilet line leaked (sewage water) across our entire stateroom floor on day 4 (through no fault of our own, it was an internal pipe leak/burst from inside the wall, not a clogged toilet). Our room was left uninhabitable. The smell was...Read more
I will get to the point. I will not cruise with RC again Food never hot, same thing everyday, food court closes from 11-3pm,not enough activities during the day/night Bingo for kids, meeting for crew held on deck both sides and cannot go on them, many times ice tea...Read more
Several hours after arriving home from my vacation aboard the Anthem of the Seas from April 14- 21, 2018, I realized that I left my wedding/engagement rings (fused together) and my diamond earrings in the safe of my stateroom, which was opened and cleared out, but the...Read more
I wrote RCCL's executive team. My letter and their response follows: To whom it may concern: I have waited a few weeks to see if my disappointment in our latest cruise would subside, but it hasn’t. We have cruised with Royal Caribbean at least 12 times and a few that...Read more
Visit my website to Boycott Royal Caribbean Cruises for discriminating against a disabled person & denying his service dog on board the ship. http://www.royalcaribbeancruisesofficialsite.com/ Boycott this cruise line for discriminating against the disabled. Royal...Read more
- Getting off the ship
I didn't like
- Being denied my service dog to come on the cruise with me
- Royal caribbean offered me 100 dollars credit as compensation
I called and booked my cruise directly with Royal Caribbean on 3/28/19, for the 6 day Canada and new England cruise out of New York on the Adventure of the Seas. When I called, I specifically asked if daycare would be available for my 12- month- old child. Not only was...Read more
I booked a trip for Venice to Venice Oct 12-'19 and Barcelona to Tampa Nov 3-'19 while on a transpacific Royal Caribbean and gave up a room credit and made the reservation non-refundable. While making another Royal Caribbean reservation for a cruise between the two...Read more
I didn't like
- Customer service and treatment
Royal Caribbean - Haven't left yet and it's all crap
We haven't even left for our cruise yet and I have had numerous issues with Royal Caribbean. First I wanted to buy an alcohol package and they attempted to force me to purchase one for my underage son. After I fought with them for hours on the phone they then said I would have to buy the non-alcoholic drinks package for my son for $248. Rip off!!!
We scheduled a Royal Caribbean cruise to go to the Bahamas. A week before leaving we receive an email from RC stating we aren't going to the Bahamas, and changing the destination to MIAMI FL! The purpose of the cruise was to go to the Bahamas. According to their...Read more
I didn't like
- Customer service
I booked a cruise for my daughter and I with Royal Caribbean to Cuba, Cayman Islands and Key West. I was just informed that they will not be going to Cuba or the Cayman Islands, and instead will be stopping at two places in Mexico. I called up to cancel the cruise and...Read more
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