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Pissed Consumer Interviews ?

We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. We were not free to walk around and not able to to business with over 180 businesses in Cuba. We wanted to switch our cruise, which by the way would have been more expensive and asked they credit towards the new cruise due to the sanctions. They advised us there would be a 75% cancellation fee and we would have to rebook. They won’t be getting any of my money and I have cancelled and contested the charge with my CC Co. There are plenty of other cruise lines that care about their customers. RC doesn’t!!!!
I wrote RCCL's executive team. My letter and their response follows: To whom it may concern: I have waited a few weeks to see if my disappointment in our latest cruise would subside, but it hasn’t. We have cruised with Royal Caribbean at least 12 times and a few that...
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Anonymous
Jay

I have interacted with Jessica before and she is extremely pleasant. I also wrote a letter to Richard Fain and Michael Bayley with concerns, and Jessica was the one assigned t...

Anonymous
Mark Ituah

Do you have the contact info for Rccl leadership? We traveled with Rccl and had terrible experience Ituahmark@yahoo.com

#1331495
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Several hours after arriving home from my vacation aboard the Anthem of the Seas from April 14- 21, 2018, I realized that I left my wedding/engagement rings (fused together) and my diamond earrings in the safe of my stateroom, which was opened and cleared out, but the...
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Anonymous
Anonymous

For an item of value like that, it would be a good idea to carry a separate insurance policy on it.

Anonymous
Anony

Maybe your husband gave your ring to his girlfriend? Just a thought.

2.9
I liked
  • Cabin
  • Overall vacation
  • Staff onboard
I didn't like
  • Companies not taking responsibility for their actions
  • People stealing from me
  • Companies who place blame on others to cover their own butts
#1262477
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I was on Ovation of the Seas from 12/12 - 12/22/2018 celebrating my 50th birthday. I’ve cruised multiple times with Royal Caribbean and have never had an experience like this one. Before we even set foot in our suite I purchased the WiFi for two of my devices. I had a...
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2.6
North Sydney, New South Wales
#1431969
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On 5/29/2017 my friend contacted her travel agent to book a cruise with Royal Caribbean. We received an email showing the initial deposits paid to book a cruise from Tampa, FL to Cuba and Mexico leaving 5/23/18. In this email it references having a Birth Certificate...
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Anonymous
Us male

You are not being truthful. A passport book not card is required. In addition, the passport must be valid for at least 6 months after your cruise ends. Birth certs, drivers li...

Anonymous
Anonymous

Thank you My fiance and I are planning a trip with RC in march to Cuba, Mexico, and the Bahamas. I have my passport but because he did not need his to cruise to Bermuda we whe...

#1368389
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I started cruising in 2011 with a group. It was a European cruise and my family & I each had a multiple entry Schengen visa prior to this so, we had no need to ask about visas. Two years later, about to go on a Caribbean cruise. I asked the agent we used about visa...
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Anonymous
Anonymous

For someone who has been "cruising" since 2011, one would think you wouldn't rely on anyone but yourself to get the information you need. Their "spiel" is there for a reason. ...

#1421399
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My husband and I went on radiance of the seas to new zealand. He is Australian and had never been on royal carribean before. He and I recieved a decent cabin but the smoke alarm went off waking us up at night once at 2am before 3 days into the cruise they replaced the...
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2.3
I liked
  • Crew
I didn't like
  • Glass in my food
#1434835
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Royal Caribbean - Customer service sucks

I have been trying to contact Royal Caribbean to speak to an actual person. Every time I wait up to an hour. I finally got to speak to someone then placed back on hold just to get requed to the back of the waiting list again. They need to have a call ball program or something bc this is ridiculous. I have sailed with them a lot but think I might have to change cruise lines. Get it together Royal Caribbean!!!
#1440809
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We recently booked a cruise on the allure of the seas on Nov 25th. The cruise had to be canceled and Royal Caribbean assured me I would receive a full refund. I received an email on November 29th from orbits confirming I would receive my refund in 7to 9 days. I have...
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2.2
#1430358
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Royal Caribbean in Miami, Florida - BS Drink Promo Link

Did all our booking on line. Started receiving promos for drinks, decided to take the 30% off. Link had an issue, got a new link the next day, link did not work again. Then it went down to 20% off, still did not work. Now I am stuck paying for full price cause they can not make it it right. They will get my drink money, I wont be taking my family cruising with Caribbean again.
2.9
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1437559
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Booked Canary Islands 10 Day Cruise for my birthday on Navigator of the Seas departing from Southampton October 26, 2018. The night of the 27th a stabilizer broke and made *** in the side of the ship. Water poured into the ship and at 3 am the Captain made the Bravo...
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#1419819
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