Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. We were not free to walk around and not able to to business with over 180 businesses in Cuba. We wanted to switch our cruise, which by the way would have been more expensive and asked they credit towards the new cruise due to the sanctions. They advised us there would be a 75% cancellation fee and we would have to rebook. They won’t be getting any of my money and I have cancelled and contested the charge with my CC Co. There are plenty of other cruise lines that care about their customers. RC doesn’t!!!!
Most Helpful
Royal Caribbean - Sewer line broke (inside the wall) in our stateroom, soaking our room and belongings in hazardous, putrid waters, wall-to-wall, on Day 4 of 8 day cruise.
We paid for an 8 day cruise. Our toilet line leaked (sewage water) across our entire stateroom floor on day 4 (through no fault of our own, it was an internal pipe leak/burst from inside the wall, not a clogged toilet). Our room was left uninhabitable. The smell was...
Read more
h.kitchener
h.kitchener

Time for an attorney as the only way to fully get their attention is with a suit. They likely have insurance that would cover situations like this, but the attitude of Royal C...

1.0
I liked
  • Destinations
  • Onboard service members
I didn't like
  • Unsafe environment
  • Hazardous environment
  • Facilities
#1502185
I called and booked my cruise directly with Royal Caribbean on 3/28/19, for the 6 day Canada and new England cruise out of New York on the Adventure of the Seas. When I called, I specifically asked if daycare would be available for my 12- month- old child. Not only was...
Read more
1.2
#1555839
I booked a cruise for my daughter and I with Royal Caribbean to Cuba, Cayman Islands and Key West. I was just informed that they will not be going to Cuba or the Cayman Islands, and instead will be stopping at two places in Mexico. I called up to cancel the cruise and...
Read more
1.0
#1553094

Royal Caribbean - Haven't left yet and it's all crap

We haven't even left for our cruise yet and I have had numerous issues with Royal Caribbean. First I wanted to buy an alcohol package and they attempted to force me to purchase one for my underage son. After I fought with them for hours on the phone they then said I would have to buy the non-alcoholic drinks package for my son for $248. Rip off!!!
1.0
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1546678
Show

Royal Caribbean in Hollywood, Florida - WORST TRAVEL PROTECTION EVER!

It took me over 3 months to FINALLY get my money back after filing a claim for having prostate cancer surgery prior to our cruise. Month after month the insurance company kept asking me for more proof! Why didn't they ask all at once? Because they were then able to drag their feet thereby holding onto my money for 3 additional months. The WORST travel protection - BEWARE. You are at their mercy. What a racket!
#1544692
Show

Royal Caribbean - Issues had on ship

The bathroom smelled like sewage,thank god took a strong spray with me cause had to use it many times a day. Also the dinning room experience was nothing like it was on my last 2 cruises with Royal Caribbean. I had to say something to the head boss in order to get decent service. Lastly not sure why I have over 1,200.00 in holds through my bank when there should only be 800.00. This is by far worst cruise been on not sure would sail with Royal Caribbean again!
#1533782
Show
I will get to the point. I will not cruise with RC again Food never hot, same thing everyday, food court closes from 11-3pm,not enough activities during the day/night Bingo for kids, meeting for crew held on deck both sides and cannot go on them, many times ice tea...
Read more
2.4
#1533447
Great prices for this chartered cruise but it was still Royal Caribbean. We brought 2 bottles of wine,but they were rudely confiscated. The charter did not allow it. We could pick them up after the trip. The drink package was overpriced. The food in the dining room was...
Read more
2.5
#1493352
We scheduled a Royal Caribbean cruise to go to the Bahamas. A week before leaving we receive an email from RC stating we aren't going to the Bahamas, and changing the destination to MIAMI FL! The purpose of the cruise was to go to the Bahamas. According to their...
Read more
RusticTetra
RusticTetra

Repairing the pier!!!!! CoCoCay is a total ripoff. TVads show people enjoying the water park & having a good time. Went there early February & the park was a long way from bei...

1.0
I didn't like
  • Customer service
#1488493
Went on a cruise in January with port stops to coco cay and Nassau. Cruise was okay itself, but not great because it was so windy and coco cay got canceled. The big thing is that they put a hold on my card that wasn’t suppose to be there. Because of this hold my...
Read more
Anonymous
Anonymous

nikmik, YOU are confused! Go read the RCCL website for the drink card packages. It states in fine print that an 18% gratuity is CHARGED FOR EVERY DRINK YOU ORDER. So those who...

Anonymous
Nikmik

You are obviously a first time cruiser, you are very confused. First, the auto gratuity is for room steward, bus staff in buffet area, etc. It is NOT for your drinks, it is ad...

1.4
#1475401

SCREWED BY ROYAL CARIBBEAN

We received a notice yesterday, eleven days before our cruise that it had been cancelled. It was the 24th sailing on Navigator of the seas out of Miami Florida. Purchased insurance for our flights only to find out that the cruise being cancelled is not a covered reason for cancellation, so we have to eat the $682.80 LOSS! THANKS AGAIN ROYAL CARIBBEAN FOR THE SHORT NOTICE AND RUINING OUR FAMILIES VACATION! Seriously? Eleven days notice??? How is this right in anyone's mind? This was the first cruise we booked with Royal Caribbean. We will NEVER trust them again. I WILL BE CONTACTING OTHERS TO SEE IF ANYONE ELSE IS INTERESTED IN FILING A CLASS ACTION LAW SUIT.
1.0
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1471780
Show