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Pissed Consumer Interviews ?

We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. We were not free to walk around and not able to to business with over 180 businesses in Cuba. We wanted to switch our cruise, which by the way would have been more expensive and asked they credit towards the new cruise due to the sanctions. They advised us there would be a 75% cancellation fee and we would have to rebook. They won’t be getting any of my money and I have cancelled and contested the charge with my CC Co. There are plenty of other cruise lines that care about their customers. RC doesn’t!!!!
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Royal Caribbean - In port vendor recommended by cruise.........ripped off whil

Diamond International ripped me off........how do I follow up on that? “Free necklace & bracelet” showed up on my bill!!! And estimate for diamond earrings was incorrect.
4.1
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Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1356928
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My case doesn't involve the monetary cost that yours did, but I left my rings in the room and discovered it the next morning when I got home. My one ring I had over 50 years, my next ring I had over 40 years and wedding ring I had over 20 years from my 25th...
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#1352528
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These people led me to believe that all I needed was a American passport to visit Cuba. What a lie. If you where born in Cuba u have to buy a $450 passport. What bunch of *** not the $450 that sucks yea but that they told me when I got on the ship!! I would have taken...
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1.6
#1350229
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Our first cruise celebrating 25th anniversary. I booked two excursions through RC website via en email I received. The first excursion in Hondura was advertised as a 5 1/2 hour horseback ride on the beach with lunch. The trip there was a 45 minute ride each way, the...
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4.1
#1349074
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I have been a long time customer of Royal Caribbean since 2004 and have taken several trips. I was scheduled for a trip leaving from Tampa on 8/20/18 and mistakenly had us fly into Miami. I called two hours before the trip was set to sail to see if anything could be...
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Anonymous
Just Plain Shocked

How could this possibly be RC fault? Take some responsibility for your own actions.

h.kitchener
h.kitchener

You made a mistake when booking and now want the cruise line to do something for you. You expect far too much. We are gobsmacked at your expectation that Royal Caribbean do so...

#1340106
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Royal Caribbean - Unhappy Gratituity

Recently cruised on Adventure of the Sea from Cape Liberty, Bayonne, NJ August 10, room wasn’t happy with the gratituity, so he put a rotten cucumber in my luggage to send me a message. I called and made a complaint with RC and I’m very upset and plan to continue until I get compensated room#6342
3.9
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1336113
Reply to reviews
I wrote RCCL's executive team. My letter and their response follows: To whom it may concern: I have waited a few weeks to see if my disappointment in our latest cruise would subside, but it hasn’t. We have cruised with Royal Caribbean at least 12 times and a few that...
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Anonymous
Mark Ituah

Do you have the contact info for Rccl leadership? We traveled with Rccl and had terrible experience Ituahmark@yahoo.com

#1331495
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I booked a Cruise for 2020 on the Ovation of the Seas Res#7575004 while we were traveling on a Baltic Cruise and the representative on board told us that the $200.00 deposit was 100% refundable. I called Royal Caribbean directly today and they told me I had to talk to...
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Anonymous
Peopleareidiots

It's not the cruise lines fault your travel agent did not give you accurate info. It's the travel agents job to pass that info along to you, that's why they get paid a commiss...

#1317627
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We complained the Executive of the Royal Caribbean regarding of their NOT accommodation to kids at the Enchantment of the Sea. There were NO physical activities for kids at all and NOT kids friendly cruise liner. I complained to the Executive of Royal Caribbean and...
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Anonymous
Anonymous

"Physical activities" Oh...you wanted the cruise line to babysit your kids while you tripped the light fantastic huh? Did you bother to read what the line had in the way of ac...

#1312992
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We recently had a cruise on The Anthem of the Seas this past June 14. Prior to our last day at sea we stopped by on level 4 customer relations area and spoke with Cristina Kong (she should be fired) about a future booking in June 2019. While doing so, Cristina...
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1.0
I didn't like
  • Customer service relations department and policies
#1310674
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