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Pissed Consumer Interviews ?
We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. We were not free to walk around and not able to to business with over 180 businesses in Cuba. We wanted to switch our cruise, which by the way would have been more expensive and asked they credit towards the new cruise due to the sanctions. They advised us there would be a 75% cancellation fee and we would have to rebook. They won’t be getting any of my money and I have cancelled and contested the charge with my CC Co. There are plenty of other cruise lines that care about their customers. RC doesn’t!!!!
We paid for an 8 day cruise. Our toilet line leaked (sewage water) across our entire stateroom floor on day 4 (through no fault of our own, it was an internal pipe leak/burst from inside the wall, not a clogged toilet). Our room was left uninhabitable. The smell was...Read more
I called and booked my cruise directly with Royal Caribbean on 3/28/19, for the 6 day Canada and new England cruise out of New York on the Adventure of the Seas. When I called, I specifically asked if daycare would be available for my 12- month- old child. Not only was...Read more
I booked a cruise for my daughter and I with Royal Caribbean to Cuba, Cayman Islands and Key West. I was just informed that they will not be going to Cuba or the Cayman Islands, and instead will be stopping at two places in Mexico. I called up to cancel the cruise and...Read more
Royal Caribbean - Haven't left yet and it's all crap
We haven't even left for our cruise yet and I have had numerous issues with Royal Caribbean. First I wanted to buy an alcohol package and they attempted to force me to purchase one for my underage son. After I fought with them for hours on the phone they then said I would have to buy the non-alcoholic drinks package for my son for $248. Rip off!!!
Royal Caribbean in Hollywood, Florida - WORST TRAVEL PROTECTION EVER!
It took me over 3 months to FINALLY get my money back after filing a claim for having prostate cancer surgery prior to our cruise. Month after month the insurance company kept asking me for more proof! Why didn't they ask all at once? Because they were then able to drag their feet thereby holding onto my money for 3 additional months. The WORST travel protection - BEWARE. You are at their mercy. What a racket!
Royal Caribbean - Issues had on ship
The bathroom smelled like sewage,thank god took a strong spray with me cause had to use it many times a day. Also the dinning room experience was nothing like it was on my last 2 cruises with Royal Caribbean. I had to say something to the head boss in order to get decent service. Lastly not sure why I have over 1,200.00 in holds through my bank when there should only be 800.00. This is by far worst cruise been on not sure would sail with Royal Caribbean again!
I will get to the point. I will not cruise with RC again Food never hot, same thing everyday, food court closes from 11-3pm,not enough activities during the day/night Bingo for kids, meeting for crew held on deck both sides and cannot go on them, many times ice tea...Read more
Great prices for this chartered cruise but it was still Royal Caribbean. We brought 2 bottles of wine,but they were rudely confiscated. The charter did not allow it. We could pick them up after the trip. The drink package was overpriced. The food in the dining room was...Read more
We scheduled a Royal Caribbean cruise to go to the Bahamas. A week before leaving we receive an email from RC stating we aren't going to the Bahamas, and changing the destination to MIAMI FL! The purpose of the cruise was to go to the Bahamas. According to their...Read more
I didn't like
- Customer service
Went on a cruise in January with port stops to coco cay and Nassau. Cruise was okay itself, but not great because it was so windy and coco cay got canceled. The big thing is that they put a hold on my card that wasn’t suppose to be there. Because of this hold my...Read more
SCREWED BY ROYAL CARIBBEAN
We received a notice yesterday, eleven days before our cruise that it had been cancelled. It was the 24th sailing on Navigator of the seas out of Miami Florida. Purchased insurance for our flights only to find out that the cruise being cancelled is not a covered reason for cancellation, so we have to eat the $682.80 LOSS! THANKS AGAIN ROYAL CARIBBEAN FOR THE SHORT NOTICE AND RUINING OUR FAMILIES VACATION! Seriously? Eleven days notice??? How is this right in anyone's mind? This was the first cruise we booked with Royal Caribbean. We will NEVER trust them again. I WILL BE CONTACTING OTHERS TO SEE IF ANYONE ELSE IS INTERESTED IN FILING A CLASS ACTION LAW SUIT.
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