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Pissed Consumer Interviews ?

We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. We were not free to walk around and not able to to business with over 180 businesses in Cuba. We wanted to switch our cruise, which by the way would have been more expensive and asked they credit towards the new cruise due to the sanctions. They advised us there would be a 75% cancellation fee and we would have to rebook. They won’t be getting any of my money and I have cancelled and contested the charge with my CC Co. There are plenty of other cruise lines that care about their customers. RC doesn’t!!!!
Beware booking on Royal Caribbean. They apparently routinely use bait and switch to herd their victims around for sharper profit, and care nothing for the customer. Here's the scam in a nutshell: 1. Advertise an attractive package on sale, for, say Black Friday or...
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#1447067
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Royal Caribbean - Customer service sucks

I have been trying to contact Royal Caribbean to speak to an actual person. Every time I wait up to an hour. I finally got to speak to someone then placed back on hold just to get requed to the back of the waiting list again. They need to have a call ball program or something bc this is ridiculous. I have sailed with them a lot but think I might have to change cruise lines. Get it together Royal Caribbean!!!
#1440809
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Royal Caribbean in Fort Lauderdale, Florida - Worst cruise ever

Everything about adventure of the seas terrible.
1.2
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#1439519
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Royal Caribbean in Miami, Florida - BS Drink Promo Link

Did all our booking on line. Started receiving promos for drinks, decided to take the 30% off. Link had an issue, got a new link the next day, link did not work again. Then it went down to 20% off, still did not work. Now I am stuck paying for full price cause they can not make it it right. They will get my drink money, I wont be taking my family cruising with Caribbean again.
2.9
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#1437559
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Royal Caribbean in Miramar, Florida - Worst cruise ever!!!!!

Just got back from the worst cruise I've ever been on.. Even if they gave me a free cruise I would not take it...the food in the main dining room was not very good and the service was very slow and the entertainment was almost nonexistent...BAD BAD BAD
1.9
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#1436309
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My husband and I went on radiance of the seas to new zealand. He is Australian and had never been on royal carribean before. He and I recieved a decent cabin but the smoke alarm went off waking us up at night once at 2am before 3 days into the cruise they replaced the...
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2.3
I liked
  • Crew
I didn't like
  • Glass in my food
#1434835
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I was on Ovation of the Seas from 12/12 - 12/22/2018 celebrating my 50th birthday. I’ve cruised multiple times with Royal Caribbean and have never had an experience like this one. Before we even set foot in our suite I purchased the WiFi for two of my devices. I had a...
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2.6
North Sydney, New South Wales
#1431969
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We recently booked a cruise on the allure of the seas on Nov 25th. The cruise had to be canceled and Royal Caribbean assured me I would receive a full refund. I received an email on November 29th from orbits confirming I would receive my refund in 7to 9 days. I have...
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2.2
#1430358
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Royal Caribbean in Cape Canaveral, Florida - Billing issue

The credit I was expecting on the credit card I used to pay for my cruise was credited to an old credit card on file and now I can’t receive the credit that royal Caribbean owes me. I have no way of retrieving my credit. Why wouldn’t you credit me on the credit card I used to pay? You just robbed me of $100. I will try and let all your customers know of this. There is plenty of other cruise lines to use instead of you.
2.6
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#1429995
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Royal Caribbean - Pissed

I am on liberty of the seas and I bought the delux drink package! I was in the cigar bar with friends and ordered a drink! When I asked for another one he refused me! I was with two other ladies that were not drinking. I wasn’t drunk, and had water as chaser for my drink! I refuse to spend another dime on this ship, which is their loss because I play the slots and spend a lot of money! Never again
1.0
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#1421518
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