Royal Caribbean
Royal Caribbean Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Royal Caribbean has 2.4 star rating based on 274 customer reviews. Consumers are mostly dissatisfied.
39% of users would likely recommend Royal Caribbean to a friend or colleague.
- Rating Distribution
Pros: Dinning room waiters and room attendants, Ship, Housekeeper.
Cons: Customer service, Customer service relations department and policies, Bad customer service and policies.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Royal Caribbean has 2.4 star rating based on 274 customer reviews. Consumers are mostly dissatisfied.
39% of users would likely recommend Royal Caribbean to a friend or colleague.
- Rating Distribution
Pros: Dinning room waiters and room attendants, Ship, Housekeeper.
Cons: Customer service, Customer service relations department and policies, Bad customer service and policies.Recent recommendations regarding this business are as follows: "Travel with any other line the Royal Caribbean", "vanesa minales -501088 Urgent", "vanesa minales -501088 urgent", "Find a different cruise line", "Use them they know what they are doing.".
Most users ask Royal Caribbean for the refund as a solution to their issues.
Review authors value the most Number of Destinations and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Customer Service EVER
We booked as a group to go on a cruise across multiple rooms. All of the bookings were done within three days- half of the group is Pinnacle members.
We all requested 5 pm dining - the entire group except us was booked at 5 pm. Our room was the only one pushed to 7:30 dining. No matter what we have tried- RC will not move the one room of TWO PEOPLE to the 5 pm dining so that we can eat with our group. IT SUCKS - now all of our friends are going to eat at 5 pm and we will be eating at a buffet somewhere because we do not want to wait until 7:30 pm.
They do not give a *** about their clients - we actually thought being a Pinnacle Elite club member would help - but apparently not. There are many things I hate about RC - this just added to the list.
- No respect for pinnacle members status
- Agents that lie to customers and are not held responsible
- Customer service
Preferred solution: Our dining time to be matched with the rest of our group. It sucks to travel with a group but to be cut out of dining EVERY EVENING because they just don't give a ***
User's recommendation: Travel with any other line the Royal Caribbean
Resolved: Have back to back cruise would like same room for both cruises. For oth
Got us another stateroom.
Rose was very helpful she got a change of room for us was unable to keep same room for next cruise but got us in mid ship. She was fantastic great service provided.
They have completely ruined this cruise
This cruise is a trip right out of *** First they were supposed to supply me with a mini fridge for my diabetes meds and it barely works and does not really help at all. Second this ship has 1 plug for the entire room and they do not allow power strips or anything like that.
Third TODAY we were leaving for an excursion into Bonaire and I stupidly went by medical because my stomach was yucky and they quarantined us and would not let us leave.
Fourth I paid 1000 dollars for a drink package and when you ask a bartender for drink you would think you are requesting a kidney from them. NEVER AGAIN
User's recommendation: Find a different cruise line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBoarding denied
We planned for the family reunion with the group of 15 flew over from different countries.
We all have our passports and esta unfortunately my in laws are living in California and forgetting to bring TT heir green card. Which were denied boarding which is understandable, however, we got out paperwork but can't leave them in Miami all by themselves as they don't speak English.
Which means we we have to stay back with them and asked if we can reschedule ours. However, a very rude person from their customers service said no. I am very disappointed with them and try bought they do care for their customers.
Obviously not. There is no compassion or customer care whatsoever.
- Heard they are good
- Personalal experience
Preferred solution: Credit for future
User's recommendation: Avoid them- zero comparison
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Inconsistent price matching/adjustments
Company fixed the issue and I have been provided with apology. I sent a separate email and a representative of Royal called me to apologize and offer restitution.
The offer they made was generous. All is good.
This past May 2024, after checking the prices, I noticed our cruise went down in price. I called for a price adjustment and my cruise was adjusted and so was my daughters. This past week I started receiving emails about my daughters cruise needing extra information about an Interline discount???
I called Royal and asked what that was. It turns out the agent that re- adjusted our cruise fare added an Interline deep discount to my daughters invoice.
I said I do not know what this is, and please remove it. An Interline discount is for airline/pilots, which she is not. Then they told me that her price would have to be adjusted again to the current rate!!!
OMG!!! That's twice the price.
I explained that is was not my fault and that the price should stay the same. They said the best they can do is have the price go back to what is was before the last adjustment. Okay, but again, it is not my fault that the agent on the phone made a mistake.
No resolution. So I called the Resolution department.
Explained everything again and they admitted to making a mistake but cannot adjust anything. I asked for an OBC. No, cannot do that either.
Royal, Royal, Royal, A BILLION dollar company cannot even fess up to their own mistakes and fix them. So disappointed.
We have cruised with you for over 10 years. What happened??
This is the first year having any issues. I guess you are getting too big for your own good and the little guy doesn't matter any more.
- Great room stewards restaurant staff entertainment staff etc
- Guest relations and customer service need to be human not robots
Preferred solution: Price reduction
User's recommendation: Quadruple check all paperwork- cannot trust customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrendous Treatment
Our luggage is still MIA. Our family is still out over 25,000 dollars. Royal Caribbean has yet to apologize.
Your employees catastrophic lack of respect, compassion, and commonsense egregiously contradict your Anchored in Excellence Vision. As does their inhumane enforcement of protocols that left part of my family stranded and isolated for 5 hours in a van, while the rest of my family, including my minor daughter, boarded the ship without us. Let me start by stating in sincerity that I very much understood, willingly accepted, and appreciated the Covid-19 policies put in place by Royal Caribbean to ensure the safety of my family, on what was to be a family vacation of a lifetime. I accepted responsibility for the extensive out-of-pocket costs to obtain 5 (11 in total) negative Covid-19 tests and still believe this provision is appropriate to guarantee the safety of all passengers aboard the ship.
I went as far to explain to our children that there was a chance that we would not be able to board the ship, should anyone in our family test positive for Covid-19. Please understand that my complaint is not related to the fact that we could not board the ship or that our vacation was cancelled. And while we were disappointed, I would have certainly considered re-booking our family vacation with Royal Caribbean had anyone we encountered after my son tested positive for Covid-19 treated us with any semblance of dignity. We arrived at Cape Liberty Cruise Port at 11:30pm on Friday, July 29th to board a 7-night cruise to the Bahamas and CocoCay.
The one-way cost to transport 11 people from our homes in Philadelphia to the port was $500.00 + tip. In hand, we had 10 negative Rapid Antigen Covid-19 tests and 1 negative PCR Covid-19 test for my 4-year-old son, who is not yet vaccinated. At arrival, all our luggage was tagged (including our carry- on's and my daughters unicorn backpack) and taken from us, presumably to be put into our cabin. Our luggage handler was very helpful and professional, we tipped him $30 for his service.
As we moved towards check-in, my husband and I, my daughter (age 6), and son (age 4) were directed to a separate area to register my son for a Rapid Antigen Covid-19 test. My oldest daughter (age 10), my in-laws and the rest of the people in our party were directed to a different area to check-in. Despite showing proof of a negative PCR test, I understood that my son would be subjected to yet another test, per Royal Caribbeans policy at the time of departure. They did not have our information in the system, despite having registered via the app several weeks prior.
The registrar was having issues with her computer (she seemed to be the only one), I had to repeat my sons demographic information, including identifiable information such as his date of birth, etc. a total of 4 times. Registration took well over 30 minutes, after which I was asked to electronically sign and verify my information. I alerted the registrar that my address was incorrect.
She noted that she would fix it. The other families were handed a paper to give to the medical assistant performing the covid test. The registrar was unable to print and instead handed the medical assistant a sticky note with what I assumed was my sons name and Date of Birth. My son sat calmly on my lap as the woman performing the test explained that she was going to tickle his nose.
The woman quickly swabbed the bottom of his left nostril, told us we were finished and to wait approx. 30 minutes for the results. As a healthcare executive that helps develop and implement ongoing Covid 19 safety guidelines for large health systems in the state of Pennsylvania I turned to the woman who administered the test and asked her why she didnt swab both nostrils. She said, its not necessary.
In retrospect, I should have demanded that the test be re-done. It is in fact necessary to swab both nostrils, per CDC guidelines. Rapid Tests are historically inaccurate, however, if administered correctly, the percentage of inaccurate or inconclusive test results are significantly reduced. Thirty minutes later, a woman hollered Gotis loudly from the testing area.
As my husband and I gathered our belongings, a woman approached us with a yellow sticky note. Are you Gotis? Harris Gotis? Yes.
Come with me, hes positive, you cant board the ship, you have to leave. My husband immediately asked if my son could be tested again. She replied by citing Royal Caribbeans policy, one test only per customer. I explained that we understood the policy but asked for an exception considering the test was not administered per CDC guidelines.
She told my husband and I that the policy was the policy, and to take it up with Royal Caribbean. Another woman approached demanding my cabin number. I explained to her that my 10-year-old daughter and 6 other family members had already boarded the ship. Maam she said, I just need your cabin number now or the ship is going to leave with your luggage.
My response I just need you to get my 10-year daughter off the ship or we are going to have a much bigger problem than my luggage. Perhaps a manager then walked over and asked for the positive test result. Confused, I said the sticky note? Clearly frustrated by my imperious ignorance, the paper maam, I need the paper.
My sons name, date of birth and test result was scribbled on a yellow sticky note that was ultimately crumpled up and thrown away in a trash can by the woman who alerted us of his results violation of HIPPA. I sat down with my daughter and son on my lap, as my husband called our family to tell them what was going on. My mother-in-law, who booked the entire trip, headed to guest services to take it up with Royal Caribbean. The woman who demanded the paper walked back, this time with several men.
I asked why there were so many people to open the door, one of them said. Why? I asked, you need to wait outside, you cant be inside here now that you tested positive. She handed me a paper with my sons test result.
The paper had my sons name and date of birth, but our demographics were still incorrect. With ten people standing around us, my husband stood up, raised his voice, and asked what the *** was going on, again asking for a reasonable explanation as to why another test could not be performed, considering the first test was performed incorrectly. One of the men walked forward, clapped his hands in my husbands face and said Sir, you need to calm down. My daughter began to cry.
Instead of the 50ish people waiting for their test results staring at us the line of several hundred guests waiting in line to check-in were now gawking at us. If the goal of your positive Covid-19 response protocols was to make an already stressful situation significantly more stressful, frustrating, and embarrassing, you absolutely succeeded. Your staffs staggering lack of empathy was unbelievable. As my daughter continued to sob, another passenger in the holding area jumped-in to our defense, cant you see that yall are scaring this little girl?
How do you expect this family to react after being told they have to cancel their whole vacation? We stood to collect our belongings as another man ushered us through the door, outside, and into a van to wait for our luggage and for the rest of our family to get off the ship. What are we supposed to do, how do we get home I asked? The man said we should call someone to pick us up.
Who do I call to pick up 11 people we arranged for a shuttle to transport 11 people, it took 2 hours to get here today, and we already paid $500? You can take it up with Royal Caribbean maam. Your staffs only priority was to get my family and I out of the building. Once we were out, we were no longer a nuisance and on our own to take it up with Royal Caribbean.
We spent over $20,000 and just like that, we didnt matter. For FIVE hours my husband and I, alongside our 2 young children, sat in a van waiting for the rest of our family and our luggage. No food, no water. No one even thought to offer our young children any food or water!
My husband eventually walked back into the employee area and asked someone to get us water and chips from the vending machine. $20,000 and no one even offered us water. Several hours later we were reunited with our 10-year-old daughter and the rest of our family. We received 3 updates in 5 hours were still looking for your luggage, Im sure well find it.
3pm came and boarding was closed, no luggage. 4pm came, employees filed out of the front doors to their cars, leaving for the day, no luggage. 5pm came, were starving, were thirsty, were tired of waiting, no luggage. 5:30pm came, and we are the only people left waiting.
Camille, the woman providing updates, walks out with a member of security, Im sorry, we were not able to retrieve your luggage in time, the ship has left. Five hours in a van, no food, no water, no cruise, no luggage. How do I get our luggage I ask? Youll have to take it up with Royal Caribbean Maam.
Approximately 1 month before I was to board your ship, I read an article where you called the cruise industry's treatment during the pandemic unreasonable and unfair. You were quoted as saying that the evolution of the cruise industry's relationship with the U.S. Centers for Disease Control and Prevention (CDC) exemplified how much has changed between the early days of 2020 and now, saying, we've been on a long, long journey with the CDC. As I sat in the van alongside my husband, very scared and thirsty 6-year-old daughter and 4-year-old son, on Friday, July 29th, I thought...considering the long, long journey the cruise industry had with the CDC, one would assume you would have had time to develop a plan for situations like ours.
A plan that at the very least allowed guests unable to board the ship reasonable and private accommodations to discuss how to obtain their belongings, reunite with family members, arrange transportation, and understand how to obtain a refund, etc. And if you really wanted to exceed expectations a couple bottles of water and a bag of chips without having to strongarm and beg the staff for access to the employee vending machine. To this date, after multiple frustrating calls and unhelpful conversations, I have yet to receive any information regarding my luggage or how/when I am to receive a refund, which should be upwards of $20,000+. So, here I am, taking it up with Royal Caribbean per the recommendation of your staff members and your policy.
It is my hope that this letter will encourage you to invest in Service Excellence training for your managers and staff and will serve as the catalyst to review/change your current response protocols in place for handling customers who test positive for Covid-19 on the day of departure. Under no circumstances should anyone experience what my family and I had to endure and considering the magnitude of this failure, my expectation is that you personally reach out with an apology and plan to rectify. P.S. When I arrived home on the evening of July 29th, I pulled the Rapid Antigen Covid-19 home test from my medicine cabinet.
Per the instructions, I swabbed my 4-year old sons le] and right nostril, circling 5 times in each, making this his 3rd Covid-19 test in 3 days. 15 minutes later his results were ready. He tested negative. Ball is in your court sir.
My intention in writing this review is to share with you the consequences of Royal Caribbean Internationals and Cape Liberty Cruise Port appalling response protocols in place for handling customers who test positive for Covid-19 on the day of departure.
In addition, detailing your negligence to accurately perform the Rapid Antigen Covid-19 test and follow the provisions of HIPAA Privacy and Security Rules. Your employees catastrophic lack of respect, compassion, and commonsense egregiously contradict your Anchored in Excellence Vision. As does their inhumane enforcement of protocols that left part of my family stranded and isolated for 5 hours in a van, while the rest of my family, including my minor daughter, boarded the ship without us. Let me start by stating in sincerity that I very much understood, willingly accepted, and appreciated the Covid-19 policies put in place by Royal Caribbean to ensure the safety of my family, on what was to be a family vacation of a lifetime.
I accepted responsibility for the extensive out-of-pocket costs to obtain 5 (11 in total) negative Covid-19 tests and still believe this provision is appropriate to guarantee the safety of all passengers aboard the ship. I went as far to explain to our children that there was a chance that we would not be able to board the ship, should anyone in our family test positive for Covid-19. Please understand that my complaint is not related to the fact that we could not board the ship or that our vacation was cancelled. And while we were disappointed, I would have certainly considered re-booking our family vacation with Royal Caribbean had anyone we encountered after my son tested positive for Covid-19 treated us with any semblance of dignity.
We arrived at Cape Liberty Cruise Port at 11:30pm on Friday, July 29th to board a 7-night cruise to the Bahamas and CocoCay. The one-way cost to transport 11 people from our homes in Philadelphia to the port was $500.00 + tip. In hand, we had 10 negative Rapid Antigen Covid-19 tests and 1 negative PCR Covid-19 test for my 4-year-old son, who is not yet vaccinated. At arrival, all our luggage was tagged (including our carry- on's and my daughters unicorn backpack) and taken from us, presumably to be put into our cabin.
Our luggage handler was very helpful and professional, we tipped him $30 for his service. As we moved towards check-in, my husband and I, my daughter (age 6), and son (age 4) were directed to a separate area to register my son for a Rapid Antigen Covid-19 test. My oldest daughter (age 10), my in-laws and the rest of the people in our party were directed to a different area to check-in. Despite showing proof of a negative PCR test, I understood that my son would be subjected to yet another test, per Royal Caribbeans policy at the time of departure.
They did not have our information in the system, despite having registered via the app several weeks prior. The registrar was having issues with her computer (she seemed to be the only one), I had to repeat my sons demographic information, including identifiable information such as his date of birth, etc. a total of 4 times. Registration took well over 30 minutes, after which I was asked to electronically sign and verify my information.
I alerted the registrar that my address was incorrect. She noted that she would fix it. The other families were handed a paper to give to the medical assistant performing the covid test. The registrar was unable to print and instead handed the medical assistant a sticky note with what I assumed was my sons name and Date of Birth.
My son sat calmly on my lap as the woman performing the test explained that she was going to tickle his nose. The woman quickly swabbed the bottom of his left nostril, told us we were finished and to wait approx. 30 minutes for the results. As a healthcare executive that helps develop and implement ongoing Covid 19 safety guidelines for large health systems in the state of Pennsylvania I turned to the woman who administered the test and asked her why she didnt swab both nostrils.
She said, its not necessary. In retrospect, I should have demanded that the test be re-done. It is in fact necessary to swab both nostrils, per CDC guidelines. Rapid Tests are historically inaccurate, however, if administered correctly, the percentage of inaccurate or inconclusive test results are significantly reduced.
Thirty minutes later, a woman hollered Gotis loudly from the testing area. As my husband and I gathered our belongings, a woman approached us with a yellow sticky note. Are you Gotis? Harris Gotis?
Yes. Come with me, hes positive, you cant board the ship, you have to leave. My husband immediately asked if my son could be tested again. She replied by citing Royal Caribbeans policy, one test only per customer.
I explained that we understood the policy but asked for an exception considering the test was not administered per CDC guidelines. She told my husband and I that the policy was the policy, and to take it up with Royal Caribbean. Another woman approached demanding my cabin number. I explained to her that my 10-year-old daughter and 6 other family members had already boarded the ship.
Maam she said, I just need your cabin number now or the ship is going to leave with your luggage. My response I just need you to get my 10-year daughter off the ship or we are going to have a much bigger problem than my luggage. Perhaps a manager then walked over and asked for the positive test result. Confused, I said the sticky note?
Clearly frustrated by my imperious ignorance, the paper maam, I need the paper. My sons name, date of birth and test result was scribbled on a yellow sticky note that was ultimately crumpled up and thrown away in a trash can by the woman who alerted us of his results violation of HIPPA. I sat down with my daughter and son on my lap, as my husband called our family to tell them what was going on. My mother-in-law, who booked the entire trip, headed to guest services to take it up with Royal Caribbean.
The woman who demanded the paper walked back, this time with several men. I asked why there were so many people to open the door, one of them said. Why? I asked, you need to wait outside, you cant be inside here now that you tested positive.
She handed me a paper with my sons test result. The paper had my sons name and date of birth, but our demographics were still incorrect. With ten people standing around us, my husband stood up, raised his voice, and asked what the *** was going on, again asking for a reasonable explanation as to why another test could not be performed, considering the first test was performed incorrectly. One of the men walked forward, clapped his hands in my husbands face and said Sir, you need to calm down.
My daughter began to cry. Instead of the 50ish people waiting for their test results staring at us the line of several hundred guests waiting in line to check-in were now gawking at us. If the goal of your positive Covid-19 response protocols was to make an already stressful situation significantly more stressful, frustrating, and embarrassing, you absolutely succeeded. Your staffs staggering lack of empathy was unbelievable.
As my daughter continued to sob, another passenger in the holding area jumped-in to our defense, cant you see that yall are scaring this little girl? How do you expect this family to react after being told they have to cancel their whole vacation? We stood to collect our belongings as another man ushered us through the door, outside, and into a van to wait for our luggage and for the rest of our family to get off the ship. What are we supposed to do, how do we get home I asked?
The man said we should call someone to pick us up. Who do I call to pick up 11 people we arranged for a shuttle to transport 11 people, it took 2 hours to get here today, and we already paid $500? You can take it up with Royal Caribbean maam. Your staffs only priority was to get my family and I out of the building.
Once we were out, we were no longer a nuisance and on our own to take it up with Royal Caribbean. We spent over $20,000 and just like that, we didnt matter. For FIVE hours my husband and I, alongside our 2 young children, sat in a van waiting for the rest of our family and our luggage. No food, no water.
No one even thought to offer our young children any food or water! My husband eventually walked back into the employee area and asked someone to get us water and chips from the vending machine. $20,000 and no one even offered us water. Several hours later we were reunited with our 10-year-old daughter and the rest of our family.
We received 3 updates in 5 hours were still looking for your luggage, Im sure well find it. 3pm came and boarding was closed, no luggage. 4pm came, employees filed out of the front doors to their cars, leaving for the day, no luggage. 5pm came, were starving, were thirsty, were tired of waiting, no luggage.
5:30pm came, and we are the only people left waiting. Camille, the woman providing updates, walks out with a member of security, Im sorry, we were not able to retrieve your luggage in time, the ship has left. Five hours in a van, no food, no water, no cruise, no luggage. How do I get our luggage I ask?
Youll have to take it up with Royal Caribbean Maam. Approximately 1 month before I was to board your ship, I read an article where you called the cruise industry's treatment during the pandemic unreasonable and unfair. You were quoted as saying that the evolution of the cruise industry's relationship with the U.S. Centers for Disease Control and Prevention (CDC) exemplified how much has changed between the early days of 2020 and now, saying, we've been on a long, long journey with the CDC.
As I sat in the van alongside my husband, very scared and thirsty 6-year-old daughter and 4-year-old son, on Friday, July 29th, I thought...considering the long, long journey the cruise industry had with the CDC, one would assume you would have had time to develop a plan for situations like ours. A plan that at the very least allowed guests unable to board the ship reasonable and private accommodations to discuss how to obtain their belongings, reunite with family members, arrange transportation, and understand how to obtain a refund, etc. And if you really wanted to exceed expectations a couple bottles of water and a bag of chips without having to strongarm and beg the staff for access to the employee vending machine. To this date, after multiple frustrating calls and unhelpful conversations, I have yet to receive any information regarding my luggage or how/when I am to receive a refund, which should be upwards of $20,000+.
So, here I am, taking it up with Royal Caribbean per the recommendation of your staff members and your policy. It is my hope that this letter will encourage you to invest in Service Excellence training for your managers and staff and will serve as the catalyst to review/change your current response protocols in place for handling customers who test positive for Covid-19 on the day of departure. Under no circumstances should anyone experience what my family and I had to endure and considering the magnitude of this failure, my expectation is that you personally reach out with an apology and plan to rectify. P.S.
When I arrived home on the evening of July 29th, I pulled the Rapid Antigen Covid-19 home test from my medicine cabinet. Per the instructions, I swabbed my 4-year old sons le] and right nostril, circling 5 times in each, making this his 3rd Covid-19 test in 3 days. 15 minutes later his results were ready.
He tested negative. Ball is in your court sir.
- Civility competence empathy
- Civility
Preferred solution: Let the company propose a solution
User's recommendation: Do Not Book
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Huntington Station, New YorkProblem I had on your sept 8th cruise
i want to speak to a real person please. I would like to speak to a real person please.I still would like to resolve my problem with a real person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Peekskill, New YorkLost eye glass case
I lost a hard-sided brown eyeglass case on the 7-night Bahamas and Perfect Day cruise - Royal Caribbean cruise that departed from Bayonne, NJ. I was in room 14202. It might have been left in the room or at the Solarium where I ate breakfast. If you find them, can you return them to me?
Kathy Galante
98 Gallows Hill Rd
Cortlandt Manor, NY 10567
(914) 424-****
Thank you!
Customer service is non existent.
My issue was not resolved because nobody knows what they are doing. I doubt I will ever book on Royal Caribbean again,
Dispatch documents-urgent
Good day!
Hello Maam/Sir. I would like to process urgent my Dispatch documents, I already submitted my affirmation letter as of today, October 21,2024 by 2go courier maybe by this Wednesday or Thursday it will receive, Im from Visayas.
I need my Documents to be sent back here in my address. My joining is this coming November 4, 2024. So I need it Maam/Sir to prevent any delays and problems in my upcoming joining.
Hoping for kind response and consideration on this matter. Thank you.
User's recommendation: vanesa minales -501088 urgent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelation Inquiry
Hello,
What will I be reimbursed if I cancel my cruise at this point?
My confirmation number is 382****.
Preferred solution: Full refund
How do I check in
It was very helpful.Gave me all the information I needed and more. You can tell them for me,Thank you very much.
User's recommendation: Use them they know what they are doing.
Over Billed
The cruise was good and the food was good along with the staff. In my opinion Royal Caribbean has some very questionable billing procedures.
I received an incidental invoice for over $1,065.13 of which I agreed to be invoiced at only $331.53 for specific services. I received the folio at 10:00 p.m. prior to disembarkation. I went to the front desk prior to leaving the ship and they were completely unhelpful.
Absolutely no luck in adjusting the folio even though there were $700 in frivolous charges. On the ship the front desk customer service folks refused to listen or adjust the balance. I got the feeling the staff was in cahoots with the over billing practices. After returning home I attempted to resolve it with customer service and the escalation department.
I felt like the staff was very incompetent and ignorant and extremely unhelpful.
My advice: Beware of Royal Caribbean questionable billing procedures. Very Disappointed.
- Excalation department staff has very low iq like below 50
Preferred solution: Price reduction
User's recommendation: Beware of Royal Carribean Billing Practices
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResults of non-compliance
We were promised 15% for a problem on Mariner of the seas. Booking #510656 Stateroom 7660
We were told in a letter that a certificate would be mailed to us directly.
This offer never came. The offer was for per person for the price of the next cruise.
I have a letter stating all the above, but no way to E-mail it to you
- Great line
- Someone messed up
Preferred solution: Price reduction
User's recommendation: Get every thing in writing
Cancelation of one leg of my trip with no compensation
I was so excited to take this cruise in honor of my mother who recently passed. She always wanted to go on one but didn't get to.
We were suppose to be sailing to Jamaica and Haiti but then Haiti portion got canceled. They diverted the ship to Cocay Island in Bahamas. First out no one goes on a cruise to spend a leg on an island with many amusement water parks. We wanted was some relaxation.
They didn't feel the need to compensate us at all. Just added on something that was more expensive to do. Called customer service and he just held the phone.
He said you will enjoy the sun. Yeah we are already brown laying in the sun is not it!
- You get what you get and dont expect to get what you paid for
Preferred solution: Some kind of compensation *** drink tickets or something.
User's recommendation: Book with no expectations and then you cant be disappointed.
Reservation Issues
My husband and son were associated to the wrong state rooms. RC would not change the staterooms and only offered a solution that cost MORE money. Ridiculous!!
Preferred solution: Update the staterooms to reflect the correct guests!!
About
,
Royal Caribbean International is a cruise line. The company is well known for a number of different amenities like specialty restaurants, surfing simulators, rock-climbing walls, and ice-skating rinks on their cruise ships. Royal Caribbean International offers more than hundred and seventy destinations all over the world. The company also offers such services as shore and land excursions, glacier trekking, cave tubing, biking, and so much more. The company also has a special Royal Caribbean Crown and Anchor quest loyalty program. Royal Caribbean International has a fleet of the most modern and innovative ships in the whole world.
Royal Caribbean is ranked 26 out of 251 in Cruises and Ships category
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You need to work on your own English first before saying they don't speak English. 1.
You should have said A group of 15 people, not the group of 15 people. 2. The word in-laws needs a hyphen. 3.
You should have said THEY were denied boarding, not WHICH were denied boarding. 4. You should have said when we got OUR paperwork, not OUT paperwork. Go back to grade one.
These errors you made are taught in the first grade. Not to mention, you also have run-on sentences and sentence fragments.
Okayn thankyou