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Pissed Consumer Interviews ?

We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. We were not free to walk around and not able to to business with over 180 businesses in Cuba. We wanted to switch our cruise, which by the way would have been more expensive and asked they credit towards the new cruise due to the sanctions. They advised us there would be a 75% cancellation fee and we would have to rebook. They won’t be getting any of my money and I have cancelled and contested the charge with my CC Co. There are plenty of other cruise lines that care about their customers. RC doesn’t!!!!
The royal Caribbean exit from Port Of Galveston from our cruise of the liberty of the seas is the worst ever!!!!! If you use a porter u can through the line faster but those who follow directions and already have their luggage have to wait in line FOREVER!!!!!! 2 hours...
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2.9
#1393867
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Royal Caribbean - Photo book was not arrived

Royal Caribbean - Photo book was not arrived
We had purchased a photo book since July 13, 2018 and it has not arrived. My phone # 954-815-2131. Please response to me. Thank you.
#1380949
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booked my first cruise with RCCL. i can say i haven't even sailed with them and i already have a bad taste in my mouth. I booked a cruise and nowhere on the website does it show me my actual receipt or itinerary. I have sent 2 emails to them (of course i can't send it...
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h.kitchener
h.kitchener

They must have a means of contacting them via the telephone. Look it up on their website and call them. Attempting to communicate via email is for teenagers.

1.0
#1378287
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Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserved the best seats for shows, escorted us off the ship bypassing the other passengers for excursions. Priority pass on the elevator was a nice touch....
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5.0
#1377458
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On 5/29/2017 my friend contacted her travel agent to book a cruise with Royal Caribbean. We received an email showing the initial deposits paid to book a cruise from Tampa, FL to Cuba and Mexico leaving 5/23/18. In this email it references having a Birth Certificate...
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Anonymous
Us male

You are not being truthful. A passport book not card is required. In addition, the passport must be valid for at least 6 months after your cruise ends. Birth certs, drivers li...

Anonymous
Anonymous

Thank you My fiance and I are planning a trip with RC in march to Cuba, Mexico, and the Bahamas. I have my passport but because he did not need his to cruise to Bermuda we whe...

#1368389
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Royal Caribbean - In port vendor recommended by cruise.........ripped off whil

Diamond International ripped me off........how do I follow up on that? “Free necklace & bracelet” showed up on my bill!!! And estimate for diamond earrings was incorrect.
4.1
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#1356928
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My case doesn't involve the monetary cost that yours did, but I left my rings in the room and discovered it the next morning when I got home. My one ring I had over 50 years, my next ring I had over 40 years and wedding ring I had over 20 years from my 25th...
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#1352528
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These people led me to believe that all I needed was a American passport to visit Cuba. What a lie. If you where born in Cuba u have to buy a $450 passport. What bunch of *** not the $450 that sucks yea but that they told me when I got on the ship!! I would have taken...
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1.6
#1350229
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Our first cruise celebrating 25th anniversary. I booked two excursions through RC website via en email I received. The first excursion in Hondura was advertised as a 5 1/2 hour horseback ride on the beach with lunch. The trip there was a 45 minute ride each way, the...
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4.1
#1349074
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I have been a long time customer of Royal Caribbean since 2004 and have taken several trips. I was scheduled for a trip leaving from Tampa on 8/20/18 and mistakenly had us fly into Miami. I called two hours before the trip was set to sail to see if anything could be...
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Anonymous
Just Plain Shocked

How could this possibly be RC fault? Take some responsibility for your own actions.

h.kitchener
h.kitchener

You made a mistake when booking and now want the cruise line to do something for you. You expect far too much. We are gobsmacked at your expectation that Royal Caribbean do so...

#1340106
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