Karen T Dwu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst Customer Service EVER

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Nov 01, 2024

We booked as a group to go on a cruise across multiple rooms. All of the bookings were done within three days- half of the group is Pinnacle members.

We all requested 5 pm dining - the entire group except us was booked at 5 pm. Our room was the only one pushed to 7:30 dining. No matter what we have tried- RC will not move the one room of TWO PEOPLE to the 5 pm dining so that we can eat with our group. IT SUCKS - now all of our friends are going to eat at 5 pm and we will be eating at a buffet somewhere because we do not want to wait until 7:30 pm.

They do not give a *** about their clients - we actually thought being a Pinnacle Elite club member would help - but apparently not. There are many things I hate about RC - this just added to the list.

View full review
Cons:
  • No respect for pinnacle members status
  • Agents that lie to customers and are not held responsible
  • Customer service

Preferred solution: Our dining time to be matched with the rest of our group. It sucks to travel with a group but to be cut out of dining EVERY EVENING because they just don't give a ***

User's recommendation: Travel with any other line the Royal Caribbean

Resolved
Myrtle Akn
map-marker Montreal, Quebec

Resolved: Have back to back cruise would like same room for both cruises. For oth

Updated by user Oct 21, 2024

Got us another stateroom.

Original review Oct 21, 2024

Rose was very helpful she got a change of room for us was unable to keep same room for next cruise but got us in mid ship. She was fantastic great service provided.

View full review
Anonymous
map-marker Bogota, Distrito Capital De Bogota

They have completely ruined this cruise

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This cruise is a trip right out of *** First they were supposed to supply me with a mini fridge for my diabetes meds and it barely works and does not really help at all. Second this ship has 1 plug for the entire room and they do not allow power strips or anything like that.

Third TODAY we were leaving for an excursion into Bonaire and I stupidly went by medical because my stomach was yucky and they quarantined us and would not let us leave.

Fourth I paid 1000 dollars for a drink package and when you ask a bartender for drink you would think you are requesting a kidney from them. NEVER AGAIN

View full review

User's recommendation: Find a different cruise line

Vien N Snk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Boarding denied

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Royal Caribbean - Boarding denied
Royal Caribbean - Boarding denied - Image 2
Royal Caribbean - Boarding denied - Image 3

We planned for the family reunion with the group of 15 flew over from different countries.

We all have our passports and esta unfortunately my in laws are living in California and forgetting to bring TT heir green card. Which were denied boarding which is understandable, however, we got out paperwork but can't leave them in Miami all by themselves as they don't speak English.

Which means we we have to stay back with them and asked if we can reschedule ours. However, a very rude person from their customers service said no. I am very disappointed with them and try bought they do care for their customers.

Obviously not. There is no compassion or customer care whatsoever.

View full review
Loss:
$5000
Pros:
  • Heard they are good
Cons:
  • Personalal experience

Preferred solution: Credit for future

User's recommendation: Avoid them- zero comparison

2 comments
Janiya Etd

You need to work on your own English first before saying they don't speak English. 1.

You should have said A group of 15 people, not the group of 15 people. 2. The word in-laws needs a hyphen. 3.

You should have said THEY were denied boarding, not WHICH were denied boarding. 4. You should have said when we got OUR paperwork, not OUT paperwork. Go back to grade one.

These errors you made are taught in the first grade. Not to mention, you also have run-on sentences and sentence fragments.

JAGRUTI P Ced

Okayn thankyou

View more comments (1)
Resolved
Heidi S Wmt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Inconsistent price matching/adjustments

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 09, 2024

Company fixed the issue and I have been provided with apology. I sent a separate email and a representative of Royal called me to apologize and offer restitution.

The offer they made was generous. All is good.

Original review Jun 02, 2024
I booked (2) rooms for an upcoming cruise. One for my daughter and her friend and the other for my husband and myself.

This past May 2024, after checking the prices, I noticed our cruise went down in price. I called for a price adjustment and my cruise was adjusted and so was my daughters. This past week I started receiving emails about my daughters cruise needing extra information about an Interline discount???
I called Royal and asked what that was. It turns out the agent that re- adjusted our cruise fare added an Interline deep discount to my daughters invoice.

I said I do not know what this is, and please remove it. An Interline discount is for airline/pilots, which she is not. Then they told me that her price would have to be adjusted again to the current rate!!!
OMG!!! That's twice the price.

I explained that is was not my fault and that the price should stay the same. They said the best they can do is have the price go back to what is was before the last adjustment. Okay, but again, it is not my fault that the agent on the phone made a mistake.
No resolution. So I called the Resolution department.

Explained everything again and they admitted to making a mistake but cannot adjust anything. I asked for an OBC. No, cannot do that either.
Royal, Royal, Royal, A BILLION dollar company cannot even fess up to their own mistakes and fix them. So disappointed.

We have cruised with you for over 10 years. What happened??

This is the first year having any issues. I guess you are getting too big for your own good and the little guy doesn't matter any more.
View full review
Loss:
$214
Pros:
  • Great room stewards restaurant staff entertainment staff etc
Cons:
  • Guest relations and customer service need to be human not robots

Preferred solution: Price reduction

User's recommendation: Quadruple check all paperwork- cannot trust customer service

Tiffany G Ikr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrendous Treatment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Aug 11, 2022

Our luggage is still MIA. Our family is still out over 25,000 dollars. Royal Caribbean has yet to apologize.

Original review Aug 11, 2022
My intention in writing this review is to share with you the consequences of Royal Caribbean Internationals and Cape Liberty Cruise Port appalling response protocols in place for handling customers who test positive for Covid-19 on the day of departure. In addition, detailing your negligence to accurately perform the Rapid Antigen Covid-19 test and follow the provisions of HIPAA Privacy and Security Rules.

Your employees catastrophic lack of respect, compassion, and commonsense egregiously contradict your Anchored in Excellence Vision. As does their inhumane enforcement of protocols that left part of my family stranded and isolated for 5 hours in a van, while the rest of my family, including my minor daughter, boarded the ship without us. Let me start by stating in sincerity that I very much understood, willingly accepted, and appreciated the Covid-19 policies put in place by Royal Caribbean to ensure the safety of my family, on what was to be a family vacation of a lifetime. I accepted responsibility for the extensive out-of-pocket costs to obtain 5 (11 in total) negative Covid-19 tests and still believe this provision is appropriate to guarantee the safety of all passengers aboard the ship.

I went as far to explain to our children that there was a chance that we would not be able to board the ship, should anyone in our family test positive for Covid-19. Please understand that my complaint is not related to the fact that we could not board the ship or that our vacation was cancelled. And while we were disappointed, I would have certainly considered re-booking our family vacation with Royal Caribbean had anyone we encountered after my son tested positive for Covid-19 treated us with any semblance of dignity. We arrived at Cape Liberty Cruise Port at 11:30pm on Friday, July 29th to board a 7-night cruise to the Bahamas and CocoCay.

The one-way cost to transport 11 people from our homes in Philadelphia to the port was $500.00 + tip. In hand, we had 10 negative Rapid Antigen Covid-19 tests and 1 negative PCR Covid-19 test for my 4-year-old son, who is not yet vaccinated. At arrival, all our luggage was tagged (including our carry- on's and my daughters unicorn backpack) and taken from us, presumably to be put into our cabin. Our luggage handler was very helpful and professional, we tipped him $30 for his service.

As we moved towards check-in, my husband and I, my daughter (age 6), and son (age 4) were directed to a separate area to register my son for a Rapid Antigen Covid-19 test. My oldest daughter (age 10), my in-laws and the rest of the people in our party were directed to a different area to check-in. Despite showing proof of a negative PCR test, I understood that my son would be subjected to yet another test, per Royal Caribbeans policy at the time of departure. They did not have our information in the system, despite having registered via the app several weeks prior.

The registrar was having issues with her computer (she seemed to be the only one), I had to repeat my sons demographic information, including identifiable information such as his date of birth, etc. a total of 4 times. Registration took well over 30 minutes, after which I was asked to electronically sign and verify my information. I alerted the registrar that my address was incorrect.

She noted that she would fix it. The other families were handed a paper to give to the medical assistant performing the covid test. The registrar was unable to print and instead handed the medical assistant a sticky note with what I assumed was my sons name and Date of Birth. My son sat calmly on my lap as the woman performing the test explained that she was going to tickle his nose.

The woman quickly swabbed the bottom of his left nostril, told us we were finished and to wait approx. 30 minutes for the results. As a healthcare executive that helps develop and implement ongoing Covid 19 safety guidelines for large health systems in the state of Pennsylvania I turned to the woman who administered the test and asked her why she didnt swab both nostrils. She said, its not necessary.

In retrospect, I should have demanded that the test be re-done. It is in fact necessary to swab both nostrils, per CDC guidelines. Rapid Tests are historically inaccurate, however, if administered correctly, the percentage of inaccurate or inconclusive test results are significantly reduced. Thirty minutes later, a woman hollered Gotis loudly from the testing area.

As my husband and I gathered our belongings, a woman approached us with a yellow sticky note. Are you Gotis? Harris Gotis? Yes.

Come with me, hes positive, you cant board the ship, you have to leave. My husband immediately asked if my son could be tested again. She replied by citing Royal Caribbeans policy, one test only per customer. I explained that we understood the policy but asked for an exception considering the test was not administered per CDC guidelines.

She told my husband and I that the policy was the policy, and to take it up with Royal Caribbean. Another woman approached demanding my cabin number. I explained to her that my 10-year-old daughter and 6 other family members had already boarded the ship. Maam she said, I just need your cabin number now or the ship is going to leave with your luggage.

My response I just need you to get my 10-year daughter off the ship or we are going to have a much bigger problem than my luggage. Perhaps a manager then walked over and asked for the positive test result. Confused, I said the sticky note? Clearly frustrated by my imperious ignorance, the paper maam, I need the paper.

My sons name, date of birth and test result was scribbled on a yellow sticky note that was ultimately crumpled up and thrown away in a trash can by the woman who alerted us of his results violation of HIPPA. I sat down with my daughter and son on my lap, as my husband called our family to tell them what was going on. My mother-in-law, who booked the entire trip, headed to guest services to take it up with Royal Caribbean. The woman who demanded the paper walked back, this time with several men.

I asked why there were so many people to open the door, one of them said. Why? I asked, you need to wait outside, you cant be inside here now that you tested positive. She handed me a paper with my sons test result.

The paper had my sons name and date of birth, but our demographics were still incorrect. With ten people standing around us, my husband stood up, raised his voice, and asked what the *** was going on, again asking for a reasonable explanation as to why another test could not be performed, considering the first test was performed incorrectly. One of the men walked forward, clapped his hands in my husbands face and said Sir, you need to calm down. My daughter began to cry.

Instead of the 50ish people waiting for their test results staring at us the line of several hundred guests waiting in line to check-in were now gawking at us. If the goal of your positive Covid-19 response protocols was to make an already stressful situation significantly more stressful, frustrating, and embarrassing, you absolutely succeeded. Your staffs staggering lack of empathy was unbelievable. As my daughter continued to sob, another passenger in the holding area jumped-in to our defense, cant you see that yall are scaring this little girl?

How do you expect this family to react after being told they have to cancel their whole vacation? We stood to collect our belongings as another man ushered us through the door, outside, and into a van to wait for our luggage and for the rest of our family to get off the ship. What are we supposed to do, how do we get home I asked? The man said we should call someone to pick us up.

Who do I call to pick up 11 people we arranged for a shuttle to transport 11 people, it took 2 hours to get here today, and we already paid $500? You can take it up with Royal Caribbean maam. Your staffs only priority was to get my family and I out of the building. Once we were out, we were no longer a nuisance and on our own to take it up with Royal Caribbean.

We spent over $20,000 and just like that, we didnt matter. For FIVE hours my husband and I, alongside our 2 young children, sat in a van waiting for the rest of our family and our luggage. No food, no water. No one even thought to offer our young children any food or water!

My husband eventually walked back into the employee area and asked someone to get us water and chips from the vending machine. $20,000 and no one even offered us water. Several hours later we were reunited with our 10-year-old daughter and the rest of our family. We received 3 updates in 5 hours were still looking for your luggage, Im sure well find it.

3pm came and boarding was closed, no luggage. 4pm came, employees filed out of the front doors to their cars, leaving for the day, no luggage. 5pm came, were starving, were thirsty, were tired of waiting, no luggage. 5:30pm came, and we are the only people left waiting.

Camille, the woman providing updates, walks out with a member of security, Im sorry, we were not able to retrieve your luggage in time, the ship has left. Five hours in a van, no food, no water, no cruise, no luggage. How do I get our luggage I ask? Youll have to take it up with Royal Caribbean Maam.

Approximately 1 month before I was to board your ship, I read an article where you called the cruise industry's treatment during the pandemic unreasonable and unfair. You were quoted as saying that the evolution of the cruise industry's relationship with the U.S. Centers for Disease Control and Prevention (CDC) exemplified how much has changed between the early days of 2020 and now, saying, we've been on a long, long journey with the CDC. As I sat in the van alongside my husband, very scared and thirsty 6-year-old daughter and 4-year-old son, on Friday, July 29th, I thought...considering the long, long journey the cruise industry had with the CDC, one would assume you would have had time to develop a plan for situations like ours.

A plan that at the very least allowed guests unable to board the ship reasonable and private accommodations to discuss how to obtain their belongings, reunite with family members, arrange transportation, and understand how to obtain a refund, etc. And if you really wanted to exceed expectations a couple bottles of water and a bag of chips without having to strongarm and beg the staff for access to the employee vending machine. To this date, after multiple frustrating calls and unhelpful conversations, I have yet to receive any information regarding my luggage or how/when I am to receive a refund, which should be upwards of $20,000+. So, here I am, taking it up with Royal Caribbean per the recommendation of your staff members and your policy.

It is my hope that this letter will encourage you to invest in Service Excellence training for your managers and staff and will serve as the catalyst to review/change your current response protocols in place for handling customers who test positive for Covid-19 on the day of departure. Under no circumstances should anyone experience what my family and I had to endure and considering the magnitude of this failure, my expectation is that you personally reach out with an apology and plan to rectify. P.S. When I arrived home on the evening of July 29th, I pulled the Rapid Antigen Covid-19 home test from my medicine cabinet.

Per the instructions, I swabbed my 4-year old sons le] and right nostril, circling 5 times in each, making this his 3rd Covid-19 test in 3 days. 15 minutes later his results were ready. He tested negative. Ball is in your court sir.
My intention in writing this review is to share with you the consequences of Royal Caribbean Internationals and Cape Liberty Cruise Port appalling response protocols in place for handling customers who test positive for Covid-19 on the day of departure.

In addition, detailing your negligence to accurately perform the Rapid Antigen Covid-19 test and follow the provisions of HIPAA Privacy and Security Rules. Your employees catastrophic lack of respect, compassion, and commonsense egregiously contradict your Anchored in Excellence Vision. As does their inhumane enforcement of protocols that left part of my family stranded and isolated for 5 hours in a van, while the rest of my family, including my minor daughter, boarded the ship without us. Let me start by stating in sincerity that I very much understood, willingly accepted, and appreciated the Covid-19 policies put in place by Royal Caribbean to ensure the safety of my family, on what was to be a family vacation of a lifetime.

I accepted responsibility for the extensive out-of-pocket costs to obtain 5 (11 in total) negative Covid-19 tests and still believe this provision is appropriate to guarantee the safety of all passengers aboard the ship. I went as far to explain to our children that there was a chance that we would not be able to board the ship, should anyone in our family test positive for Covid-19. Please understand that my complaint is not related to the fact that we could not board the ship or that our vacation was cancelled. And while we were disappointed, I would have certainly considered re-booking our family vacation with Royal Caribbean had anyone we encountered after my son tested positive for Covid-19 treated us with any semblance of dignity.

We arrived at Cape Liberty Cruise Port at 11:30pm on Friday, July 29th to board a 7-night cruise to the Bahamas and CocoCay. The one-way cost to transport 11 people from our homes in Philadelphia to the port was $500.00 + tip. In hand, we had 10 negative Rapid Antigen Covid-19 tests and 1 negative PCR Covid-19 test for my 4-year-old son, who is not yet vaccinated. At arrival, all our luggage was tagged (including our carry- on's and my daughters unicorn backpack) and taken from us, presumably to be put into our cabin.

Our luggage handler was very helpful and professional, we tipped him $30 for his service. As we moved towards check-in, my husband and I, my daughter (age 6), and son (age 4) were directed to a separate area to register my son for a Rapid Antigen Covid-19 test. My oldest daughter (age 10), my in-laws and the rest of the people in our party were directed to a different area to check-in. Despite showing proof of a negative PCR test, I understood that my son would be subjected to yet another test, per Royal Caribbeans policy at the time of departure.

They did not have our information in the system, despite having registered via the app several weeks prior. The registrar was having issues with her computer (she seemed to be the only one), I had to repeat my sons demographic information, including identifiable information such as his date of birth, etc. a total of 4 times. Registration took well over 30 minutes, after which I was asked to electronically sign and verify my information.

I alerted the registrar that my address was incorrect. She noted that she would fix it. The other families were handed a paper to give to the medical assistant performing the covid test. The registrar was unable to print and instead handed the medical assistant a sticky note with what I assumed was my sons name and Date of Birth.

My son sat calmly on my lap as the woman performing the test explained that she was going to tickle his nose. The woman quickly swabbed the bottom of his left nostril, told us we were finished and to wait approx. 30 minutes for the results. As a healthcare executive that helps develop and implement ongoing Covid 19 safety guidelines for large health systems in the state of Pennsylvania I turned to the woman who administered the test and asked her why she didnt swab both nostrils.

She said, its not necessary. In retrospect, I should have demanded that the test be re-done. It is in fact necessary to swab both nostrils, per CDC guidelines. Rapid Tests are historically inaccurate, however, if administered correctly, the percentage of inaccurate or inconclusive test results are significantly reduced.

Thirty minutes later, a woman hollered Gotis loudly from the testing area. As my husband and I gathered our belongings, a woman approached us with a yellow sticky note. Are you Gotis? Harris Gotis?

Yes. Come with me, hes positive, you cant board the ship, you have to leave. My husband immediately asked if my son could be tested again. She replied by citing Royal Caribbeans policy, one test only per customer.

I explained that we understood the policy but asked for an exception considering the test was not administered per CDC guidelines. She told my husband and I that the policy was the policy, and to take it up with Royal Caribbean. Another woman approached demanding my cabin number. I explained to her that my 10-year-old daughter and 6 other family members had already boarded the ship.

Maam she said, I just need your cabin number now or the ship is going to leave with your luggage. My response I just need you to get my 10-year daughter off the ship or we are going to have a much bigger problem than my luggage. Perhaps a manager then walked over and asked for the positive test result. Confused, I said the sticky note?

Clearly frustrated by my imperious ignorance, the paper maam, I need the paper. My sons name, date of birth and test result was scribbled on a yellow sticky note that was ultimately crumpled up and thrown away in a trash can by the woman who alerted us of his results violation of HIPPA. I sat down with my daughter and son on my lap, as my husband called our family to tell them what was going on. My mother-in-law, who booked the entire trip, headed to guest services to take it up with Royal Caribbean.

The woman who demanded the paper walked back, this time with several men. I asked why there were so many people to open the door, one of them said. Why? I asked, you need to wait outside, you cant be inside here now that you tested positive.

She handed me a paper with my sons test result. The paper had my sons name and date of birth, but our demographics were still incorrect. With ten people standing around us, my husband stood up, raised his voice, and asked what the *** was going on, again asking for a reasonable explanation as to why another test could not be performed, considering the first test was performed incorrectly. One of the men walked forward, clapped his hands in my husbands face and said Sir, you need to calm down.

My daughter began to cry. Instead of the 50ish people waiting for their test results staring at us the line of several hundred guests waiting in line to check-in were now gawking at us. If the goal of your positive Covid-19 response protocols was to make an already stressful situation significantly more stressful, frustrating, and embarrassing, you absolutely succeeded. Your staffs staggering lack of empathy was unbelievable.

As my daughter continued to sob, another passenger in the holding area jumped-in to our defense, cant you see that yall are scaring this little girl? How do you expect this family to react after being told they have to cancel their whole vacation? We stood to collect our belongings as another man ushered us through the door, outside, and into a van to wait for our luggage and for the rest of our family to get off the ship. What are we supposed to do, how do we get home I asked?

The man said we should call someone to pick us up. Who do I call to pick up 11 people we arranged for a shuttle to transport 11 people, it took 2 hours to get here today, and we already paid $500? You can take it up with Royal Caribbean maam. Your staffs only priority was to get my family and I out of the building.

Once we were out, we were no longer a nuisance and on our own to take it up with Royal Caribbean. We spent over $20,000 and just like that, we didnt matter. For FIVE hours my husband and I, alongside our 2 young children, sat in a van waiting for the rest of our family and our luggage. No food, no water.

No one even thought to offer our young children any food or water! My husband eventually walked back into the employee area and asked someone to get us water and chips from the vending machine. $20,000 and no one even offered us water. Several hours later we were reunited with our 10-year-old daughter and the rest of our family.

We received 3 updates in 5 hours were still looking for your luggage, Im sure well find it. 3pm came and boarding was closed, no luggage. 4pm came, employees filed out of the front doors to their cars, leaving for the day, no luggage. 5pm came, were starving, were thirsty, were tired of waiting, no luggage.

5:30pm came, and we are the only people left waiting. Camille, the woman providing updates, walks out with a member of security, Im sorry, we were not able to retrieve your luggage in time, the ship has left. Five hours in a van, no food, no water, no cruise, no luggage. How do I get our luggage I ask?

Youll have to take it up with Royal Caribbean Maam. Approximately 1 month before I was to board your ship, I read an article where you called the cruise industry's treatment during the pandemic unreasonable and unfair. You were quoted as saying that the evolution of the cruise industry's relationship with the U.S. Centers for Disease Control and Prevention (CDC) exemplified how much has changed between the early days of 2020 and now, saying, we've been on a long, long journey with the CDC.

As I sat in the van alongside my husband, very scared and thirsty 6-year-old daughter and 4-year-old son, on Friday, July 29th, I thought...considering the long, long journey the cruise industry had with the CDC, one would assume you would have had time to develop a plan for situations like ours. A plan that at the very least allowed guests unable to board the ship reasonable and private accommodations to discuss how to obtain their belongings, reunite with family members, arrange transportation, and understand how to obtain a refund, etc. And if you really wanted to exceed expectations a couple bottles of water and a bag of chips without having to strongarm and beg the staff for access to the employee vending machine. To this date, after multiple frustrating calls and unhelpful conversations, I have yet to receive any information regarding my luggage or how/when I am to receive a refund, which should be upwards of $20,000+.

So, here I am, taking it up with Royal Caribbean per the recommendation of your staff members and your policy. It is my hope that this letter will encourage you to invest in Service Excellence training for your managers and staff and will serve as the catalyst to review/change your current response protocols in place for handling customers who test positive for Covid-19 on the day of departure. Under no circumstances should anyone experience what my family and I had to endure and considering the magnitude of this failure, my expectation is that you personally reach out with an apology and plan to rectify. P.S.

When I arrived home on the evening of July 29th, I pulled the Rapid Antigen Covid-19 home test from my medicine cabinet. Per the instructions, I swabbed my 4-year old sons le] and right nostril, circling 5 times in each, making this his 3rd Covid-19 test in 3 days. 15 minutes later his results were ready.

He tested negative. Ball is in your court sir.
View full review
Loss:
$25000
Cons:
  • Civility competence empathy
  • Civility

Preferred solution: Let the company propose a solution

User's recommendation: Do Not Book

7 comments
Guest

Once you questioned the employees Covid testing technique your trip was doomed.

Guest

This is as long as War and Peace. You should have broken it up into paragraphs and used bullet points.

You should have also edited it for brevity and clarity. No one will read your novel.

Guest

too long, didn't read

Guest

Horrible customer service Been calling customer service for 3 weeks nobody has call me back. I will never cruise with this company again. They don’t care about there customers

Guest

Contact Morgan & Morgan attorneys! Let them go after them and see how quick of a response you get!

Guest

Woooaahhhh! You need to contact Royal Caribbean directly and rewrite this.

It is waaaaay too long. Yeah, no one is going to read all that.

Guest

Nobody is going to read that endless monologue.

View more comments (6)
Dawson Adu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Huntington Station, New York

Problem I had on your sept 8th cruise

i want to speak to a real person please. I would like to speak to a real person please.I still would like to resolve my problem with a real person

View full review
Kathy G Krz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Peekskill, New York

Lost eye glass case

I lost a hard-sided brown eyeglass case on the 7-night Bahamas and Perfect Day cruise - Royal Caribbean cruise that departed from Bayonne, NJ. I was in room 14202. It might have been left in the room or at the Solarium where I ate breakfast. If you find them, can you return them to me?

Kathy Galante

98 Gallows Hill Rd

Cortlandt Manor, NY 10567

(914) 424-****

Thank you!

View full review
Anonymous
map-marker Canyon Country, California

Customer service is non existent.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My issue was not resolved because nobody knows what they are doing. I doubt I will ever book on Royal Caribbean again,

View full review
1 comment
Guest

I wondered why I never got any offers based on my casino play. It seems my last cruise in Feb 2024 was not in the system under my crown and anchor number.

Two hours on the phone to get the last cruise credited but I get no credits for my casino play and no offers or discounts because the new year starts in April and everything in the past is wiped out. I was left on hold for 45 mins at a time and disconnected twice. Customer service is the worst! I am scheduled for another cruise this week and would cancel if my kids weren’t coming I went on a carnival cruise 10 years ago and I’m still getting offer from them for free cruises.

This is my last royal cruise and I won’t be visiting the casino. I

Anonymous
map-marker Makati City, Manila

Dispatch documents-urgent

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Royal Caribbean - Dispatch documents-urgent

Good day!

Hello Maam/Sir. I would like to process urgent my Dispatch documents, I already submitted my affirmation letter as of today, October 21,2024 by 2go courier maybe by this Wednesday or Thursday it will receive, Im from Visayas.

I need my Documents to be sent back here in my address. My joining is this coming November 4, 2024. So I need it Maam/Sir to prevent any delays and problems in my upcoming joining.

Hoping for kind response and consideration on this matter. Thank you.

View full review

User's recommendation: vanesa minales -501088 urgent

Tenicia M Nrc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelation Inquiry

Hello,

What will I be reimbursed if I cancel my cruise at this point?

My confirmation number is 382****.

View full review

Preferred solution: Full refund

Anonymous
map-marker Buffalo, New York

How do I check in

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

It was very helpful.Gave me all the information I needed and more. You can tell them for me,Thank you very much.

View full review

User's recommendation: Use them they know what they are doing.

David P Ftp

Over Billed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The cruise was good and the food was good along with the staff. In my opinion Royal Caribbean has some very questionable billing procedures.

I received an incidental invoice for over $1,065.13 of which I agreed to be invoiced at only $331.53 for specific services. I received the folio at 10:00 p.m. prior to disembarkation. I went to the front desk prior to leaving the ship and they were completely unhelpful.

Absolutely no luck in adjusting the folio even though there were $700 in frivolous charges. On the ship the front desk customer service folks refused to listen or adjust the balance. I got the feeling the staff was in cahoots with the over billing practices. After returning home I attempted to resolve it with customer service and the escalation department.

I felt like the staff was very incompetent and ignorant and extremely unhelpful.

My advice: Beware of Royal Caribbean questionable billing procedures. Very Disappointed.

View full review
Loss:
$733
Cons:
  • Excalation department staff has very low iq like below 50

Preferred solution: Price reduction

User's recommendation: Beware of Royal Carribean Billing Practices

Bonita P Udh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Results of non-compliance

Royal Caribbean - Results of non-compliance

We were promised 15% for a problem on Mariner of the seas. Booking #510656 Stateroom 7660

We were told in a letter that a certificate would be mailed to us directly.

This offer never came. The offer was for per person for the price of the next cruise.

I have a letter stating all the above, but no way to E-mail it to you

View full review
Pros:
  • Great line
Cons:
  • Someone messed up

Preferred solution: Price reduction

User's recommendation: Get every thing in writing

Sharisse Cpw

Cancelation of one leg of my trip with no compensation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I was so excited to take this cruise in honor of my mother who recently passed. She always wanted to go on one but didn't get to.

We were suppose to be sailing to Jamaica and Haiti but then Haiti portion got canceled. They diverted the ship to Cocay Island in Bahamas. First out no one goes on a cruise to spend a leg on an island with many amusement water parks. We wanted was some relaxation.

They didn't feel the need to compensate us at all. Just added on something that was more expensive to do. Called customer service and he just held the phone.

He said you will enjoy the sun. Yeah we are already brown laying in the sun is not it!

View full review
Cons:
  • You get what you get and dont expect to get what you paid for

Preferred solution: Some kind of compensation *** drink tickets or something.

User's recommendation: Book with no expectations and then you cant be disappointed.

Catherine P Vvb

Reservation Issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My husband and son were associated to the wrong state rooms. RC would not change the staterooms and only offered a solution that cost MORE money. Ridiculous!!

View full review

Preferred solution: Update the staterooms to reflect the correct guests!!

About

Related Companies

Celebrity Cruises, Azamara Club Cruises

Summary

Royal Caribbean International is a cruise line. The company is well known for a number of different amenities like specialty restaurants, surfing simulators, rock-climbing walls, and ice-skating rinks on their cruise ships. Royal Caribbean International offers more than hundred and seventy destinations all over the world. The company also offers such services as shore and land excursions, glacier trekking, cave tubing, biking, and so much more. The company also has a special Royal Caribbean Crown and Anchor quest loyalty program. Royal Caribbean International has a fleet of the most modern and innovative ships in the whole world.

Royal Caribbean reviews and complaints

Royal Caribbean is ranked 26 out of 251 in Cruises and Ships category

Area Served

USA, Worldwide, Australia

Payment Methods

VISADiscoverMasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article