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I have a reservation for the Navigator of the Seas, departing Miami next 4/22 . For the last 3 weeks I sent several e-mails to your emergency team requesting written permission to drop off a piece of luggage at La Coruna port to be kept in our hotel on our return to...
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1.0
#1182226
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Their 'Special Needs' service is pathetic (on the Radiance Of The Seas) My Brother and his partner are both deaf and can not lip read, We were told that an interpreter can be provided for them, the special needs form was filled out and emailed back to RCI months in...
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I didn't like
  • No interpret provided for my deaf brother
#1179876
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I booked my cruise on my EU paspoort and took my passport and US military ID with me. While checking in they told me I needed my green card to check in. I wasn’t aware of this as I booked my cruise on my passport. They weren’t willing to help me out in any way. They...
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1.0
#1168465
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Royal Caribbean Cruises Class Action NOW sailed in Hurricane
I am one of hundreds of injured passengers who were forced to sail into a category 4 hurricane by the negligent Royal Caribbean Cruises. I suffered a broken leg when I was hit by a flying chair flung across the room as we all hung on for our lives. Everyone believed we...
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1.0
#1160186
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Royal Caribbean Cruises - Passengers Call for Class Action
Such a dishonest cruise line as Royal Caribbean Cruises demonstrates less ethical standards than a pirate ships crew. Really isn't it time that all passengers who have suffered financial loss, pain and suffering due to Royal Caribbean Cruises negligence begin to get...
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Anonymous
Anonymous

Royal Caribbean Cruises International go into receivership after massive class action sinks the cruise line company. Soon to come https://www.usatoday.com/story/news/world/20...

Anonymous
Anonymous

Garbage complaint -- no actual information.

1.0
I liked
  • Disembarking the ship
I didn't like
  • Being denied my human rights as a disabled person
#1159328
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Royal Caribbean- extra charges
My issue is with the wireless internet package I purchased for my children. Approximately 2 weeks before my cruise I purchased 2 internet packages online. When I arrived in Galveston I received 2 cards with instructions on how to connect to the WiFi on the ship. This...
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Anonymous
Anonymous

Well if it’s common sense then I have none because if no one advised me I would have not known either. Am I am pretty technology savvy!!!

Anonymous
Anonymous

Every time you connected a device, there was a warning about putting your phone on airplane mode. Besides that it’s just common sense.

2.2
#1156244
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Royal Caribbean Cruises Deny Service Dog On Ship
Royal Caribbean Cruises Deny Service Dog On Ship
Royal Caribbean Cruises Deny Service Dog On Ship
Royal Caribbean Cruises Deny Service Dog On Ship
Visit my website to Boycott Royal Caribbean Cruises for discriminating against a disabled person & denying his service dog on board the ship. http://www.royalcaribbeancruisesofficialsite.com/ Boycott this cruise line for discriminating against the disabled. Royal...
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jameshatesroyalcaribbean
jameshatesroyalcaribbean

Update as of January 30 2018 - Royal Caribbean Cruises ignores multiple attorneys phone calls and letters to resolve this issue where Royal Caribbean Cruises denied a service ...

jameshatesroyalcaribbean
jameshatesroyalcaribbean

On December 27 2017 I received another reply back from Royal Caribbean Cruises International Australian based in North Sydney Australia where the cruise claims manager there...

1.0
I liked
  • Getting off the ship
I didn't like
  • Being denied my service dog to come on the cruise with me
  • Royal caribbean offered me 100 dollars credit as compensation
#1140533
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Featured

We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. We were not free to...
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jameshatesroyalcaribbean
jameshatesroyalcaribbean

btw here is my website where you can BOYCOTT Royal Caribbean Cruises for denying a service dog on board their shiphttp://www.royalcaribbeancruisesofficialsite.com/

jameshatesroyalcaribbean
jameshatesroyalcaribbean

You are so right, Royal Caribbean Cruises does not give a damn about it's passengers or abiding by the law. They would not allow me to bring my service dog of 5 years with my ...

1.0
#1136295
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After a truly horrible cruise last Spring on the Serenade of the Seas (food poisoning, hair in my food, horrible service) I was given a certificate for a discount on a future cruise. I was extremely hesitant, however, my mother wanted to take a cruise to Cuba so I...
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jameshatesroyalcaribbean
jameshatesroyalcaribbean

This does not surprise me at all. What us passengers need to do is unite to spread the word all over the internet on websites like this so that anyone else in future who consi...

1.4
I didn't like
  • Customer service
#1127671
Reply to reviews

Contact Royal Caribbean

Mailing Address:
Royal Caribbean, Corporate Guest Relations
1050 Caribbean Way
Miami, Florida 33132
United States
Phone:
(800) 256-6649
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My girlfriend and I are long time cruisers, usually on Carnival as we live in the Tampa Bay area. Recently we booked a Caribbean cruise with Royal Caribbean, based on the excellent ports (St. Croix in particular, as we had never been there) at a really good price, ten...
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jameshatesroyalcaribbean
jameshatesroyalcaribbean

Yes this fraudulent behavior by royal caribbean cruises comes as no surprise to me and after reading so many terrible complaints about this so called cruise line I would hope ...

2.2
#1122987
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