Went on a cruise in January with port stops to coco cay and Nassau. Cruise was okay itself, but not great because it was so windy and coco cay got canceled.
The big thing is that they put a hold on my card that wasn’t suppose to be there. Because of this hold my account started to overdraft and accrued fees of $108. The cruise line told me once the hold was reversed that the fees would also be reversed. I Was still onboard at this point, so there wasn’t much I could do other than trust that this was true.
When I got home I found out from the bank this wasn’t true and that they don’t reverse the fees unless it is their own fault. This was the start of a month long ordeal that is still ongoing. I have been on the phone with royal Caribbean and my bank alternately and then I have been on 2 conference calls for my bank to explain to them that if they hadn’t had a hold on that money my account would have never overdrafted. Royal Caribbean finally said okay we will refund these fees back to you, but it will take 3-5 business days.
I wait and call on day 3 and they say it is still being processed by accounting. On the 5th day I call and they say it will be the next business day which would be Monday but it was a holiday, so come this morning and money is still not in my account. I argue with them and they apologize insincerely and by this point I have been denied 2 times to speak with a manager. They call me back after I told them to get a manager and hung.
This is not a manager and this person says there was an error on my ticket and that they had to resubmit it, so it will be another 3-5 business days before the money will be in my account. I talked to many people on the boat and they said they were tipping cash after purchasing a drink package and were never told about the automatic $58 gratuity added to their accounts and that is when I checked my account with the boat and discovered the charge that wasn’t suppose to be there.
There were also other people who didn’t scratch out the tip line and bartenders were adding their own tip. I’m guessing these issues are all adding up big time for royal Caribbean and they are making bank on the people who don’t check their accounts carefully.
Product or Service Mentioned: Royal Caribbean Customer Care.