Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Value for money

I booked a trip for Venice to Venice Oct 12-'19 and Barcelona to Tampa Nov 3-'19 while on a transpacific Royal Caribbean and gave up a room credit and made the reservation non-refundable. While making another Royal Caribbean reservation for a cruise between the two booked I found that I could get it for significantly less than the ones I had, so I checked the same source and found my transatlantic was 50% of what I had booked for, I spoke to Royals reservations and they told me take it they would not transfer the booking at the price and I then looked at my Venice to Venice and I was able to get the same cruise but in a suite for the same fee.

I brought this to the attention of the Diamond Lounge Concierge while on my latest cruise Miami to Miami Dec 2 '18 who introduced me to the NEXT CRUISE Mgr. who reiterated what the reservation dept. had said. That cruise went very badly the system did not recognize that I was on the next leg a back to back .

I sent a long letter to Michael Bayley, President and was attended to by his assistant Danielle Cardenas who told me that fares are NOT Guaranteed and offered me $50 pp as a credit on the V to V trip...Wow $50, the travel agent gives you that for just booking. I am a Diamond and will be Diamond Plus after the aforenoted trips.

Based on this treatment I am taking my business for my next cruise to MCS who give matched loyalty ratings and perhaps the next trip on Royal may be my LAST

Allan Hill . Crown & Anchor member 5 yrs and 157 cruise nights + the next trip Angry

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service and treatment.

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