On the last day of my July 21-28 Mediterranean cruise on Navigator of the Seas I purchased a large bag with wheels from one of the shops onboard to accommodate all of the souvenirs I purchased on the trip. The bag worked fine until I went down the gangway to depart the ship the next morning - the wheels immediately fell apart, leaving me with a large, heavy bag I had to drag through the port with my suitcase.
I had planned to take the train back to Rome as I still had 3 more days before my flight home, instead I had to spend $60 Euro to share a taxi back to the city. I also had to buy a second suitcase to put the souvenirs in as the bag was useless. Royal Caribbean's policy on returns or refunds is onboard credit only but how could I possibly have taken the bag back after the cruise was already over??
Product or Service Mentioned: Royal Caribbean Cruise.
Monetary Loss: $27.