Royal Caribbean - Defective merchandise purchased on Navigator of the Seas

93 of 169 Royal Caribbean reviews

On the last day of my July 21-28 Mediterranean cruise on Navigator of the Seas I purchased a large bag with wheels from one of the shops onboard to accommodate all of the souvenirs I purchased on the trip. The bag worked fine until I went down the gangway to depart the ship the next morning - the wheels immediately fell apart, leaving me with a large, heavy bag I had to drag through the port with my suitcase.

I had planned to take the train back to Rome as I still had 3 more days before my flight home, instead I had to spend $60 Euro to share a taxi back to the city. I also had to buy a second suitcase to put the souvenirs in as the bag was useless. Royal Caribbean's policy on returns or refunds is onboard credit only but how could I possibly have taken the bag back after the cruise was already over??

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More Review Details

Monetary loss:
$27
Product or service
Bag
Review category
Shopping
review #440440 by
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93 of 169 Royal Caribbean reviews
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