Contact Information

Royal Caribbean Phone Numbers

Toll-Free Number:

  • (800) 256-6649 US and Canada

Crown & Anchor Team:

  • (800) 526-9723

Customer Service:

  • (800) 256-6649 US and Canada

Royal Vacation Planners:

  • (866) 562-7625 US and Canada

Technical Support Team:

  • (800) 398-9819 US and Canada
  • (844) 278-9745 about Air2Sea arrangements
  • (305) 539-4107 US and Canada, Day of Sailing needs
  • (800) 347-2683
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Royal Caribbean Email:

Corporate Office Address:

Royal Caribbean Cruises Ltd.
1050 Caribbean Way
Miami, Florida 33132
United States

Other Info:

Hours

Call our Royal Vacation Planners today: 24 hours / 7 days a week

For questions or help with your upcoming cruise: 24 hours / 7 days a week

For questions about Air2Sea arrangements: 24 hours / 7 days a week

For Day of Sailing needs: 24 hours / 7 days a week

Contact our Technical Support Team: Mon-Fri 7am-12am EST / Sat-Sun 9am-10pm EST

Contact our Royal Customer Service Team: 24 hours / 7 days a week

Contact our Crown & Anchor Team: Mon-Fri 8am-11pm EST / Sat-Sun 9am-8pm EST

Help in Social Networks:

Summary of Royal Caribbean Customer Service Calls

60 TOTAL
CALLS
28% SUCCESSFUL
CONNECTIONS
03:17 AVG CALL
DURATION
45% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Royal Caribbean to Ask about:

Payments and Charges Question:

  • “Billing issue”
  • “Over charge”
  • “Billing” , Review # 1619915

Request for Information Question:

  • “Question about international passenger”
  • “To find out about my room and balcony”
  • “I want to know what can I bring on the ship”

Staff Question:

  • “Customer service”

Shipping and Delivery Question:

  • “Did not receive refund” , Review # 1657307
  • “Did not receive order”

Product/ Service Question:

  • “Do you work with first class vacation? I have 2 packages purchased and they said are rooms are taken. I know you still have rooms available why can’t I make a reservation with them. If you still have availability? I want to travel April week of”

Employment Question:

  • “W2G copy of form”

Activation/ Cancellation Question:

  • “Oasis of the seas. Cancelled”

Other Question:

  • “Loya and found”
  • “I add a person to my cruise”
  • “Help with passports”

Royal Caribbean Rating Stats

2.2 out of 5 stars
based on 149 reviews
See all 304 reviews

Rating trend

About

Top Royal Caribbean Services

Cruise, Customer Care, Cruise Booking

Top Royal Caribbean Products

Wi-Fi Facility, Casino Game, Blackjack Casino Game

Royal Caribbean Pros and Cons

Pros: Ship, Waiter, Restaurants, Dinning room waiters and room attendants, Housekeeper

Cons: Customer service, Customer service relations department and policies, Casino, Rip off culture of company, Pricing resolutions

Related Companies

Celebrity Cruises, Azamara Club Cruises

Summary

Royal Caribbean International is a cruise line. The company is well known for a number of different amenities like specialty restaurants, surfing simulators, rock-climbing walls, and ice-skating rinks on their cruise ships. Royal Caribbean International offers more than hundred and seventy destinations all over the world. The company also offers such services as shore and land excursions, glacier trekking, cave tubing, biking, and so much more. The company also has a special Royal Caribbean Crown and Anchor quest loyalty program. Royal Caribbean International has a fleet of the most modern and innovative ships in the whole world.

Royal Caribbean reviews and complaints

Royal Caribbean is ranked 13 out of 197 in Cruises and Ships category

Area Served

USA, Worldwide, Australia

Payment Methods

VISADiscoverMasterCard

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Royal Caribbean Stats

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Number of Calls

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