Contact Royal Caribbean Customer Service
Royal Caribbean Phone Numbers and Emails
Toll-Free Number:
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(800) 256-6649Royal Customer Service US and Canada
Customer Service:
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(844) 278-9745Air2Sea arrangements
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(305) 539-4107Day of Sailing help US and Canada
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(800) 398-9819Online Assistance US and Canada
Royal Caribbean Emails:
Royal Caribbean Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Royal Caribbean Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Royal Caribbean is 8002566649. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Royal Caribbean may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Royal Caribbean Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Royal Caribbean is 8002566649. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Royal Caribbean may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
People call Royal Caribbean mainly because of request for information, product/ service, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Royal Caribbean is crownandanchor@rccl.com. 88% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Royal Caribbean?
Most Popular Number:
| Total calls: 1 716 | Issues resolved: 90 | Last call: Feb 9, 2026 |
Contact Information
Royal Caribbean Website:
Royal Caribbean Help Center:
Corporate Office Address:
Other Info (opening hours):
Royal Vacation Planners Hours:
Daily: 24 hours / 7
Upcoming Cruise Hours:
Daily: 24 hours / 7
Air2Sea Arrangements Hours:
Daily: 24 hours / 7
Day of Sailing Needs Hours:
Daily: 24 hours / 7
Technical Support Hours:
Monday - Friday: 7am-12am (EST)
Saturday - Sunday: 9am-10pm (EST)
Royal Customer Service Hours:
Daily: 24 hours / 7
Crown and Anchor Hours:
Monday - Friday: 8am-11am (EST)
Saturday - Sunday: 9am-8pm (EST)
Fax:
Royal Caribbean Customer Service Reviews
We booked a 7-night Western Caribbean Cruise for April 2026 on the Rhapsody of the Seas. This was to be a first-time cruise for us.
We wanted to go on a smaller ship to avoid the crowds, and wanted to visit the ports listed.
I went onto the RC website in October, and found that my cruise was now to the Eastern Caribbean Islands, which we have no desire to visit. When I first called customer service, they had received no notice of the change. I called back a day later and was told that the Rhapsody was being redeployed and that I could go on the Eastern cruise, pay more for a Western cruise on another ship, or get a refund. I was also given 48 hours to make a decision, or I would be locked into the Eastern cruise.
We have spoken to them a couple of times since, and they are anything but helpful.
I elected to get a refund, as I am not interested in doing business with a company that has so little regard for their customers.
I have re-booked a cruise with Princess Cruises. Maybe they will treat us like people instead of like cattle.
can tell you my experience cuz I haven't went on the cruise I don't go till February 8th or 2026 till the 15th of 2026 but the only thing probably I'm having is I just called to ask couple times and they put me on cash for me only thing I need is I have a service dog I have disability I need I have medicine I I take not because I have diabetes I just want the paperwork so I can take my service dog to his fit think it hurts to sign and then any papers I have to take to my doctor's to get inside that's the only thing I need and then I'll have a great time it's my first cruise I have given you my address and everything I'm going with a group the Texas Tenors we're going to the Bahamas so can you just send me the paperwork I want to get it done I know we have wild but I like to get stuff done thank you again
Elizabeth Annie Lyons
8747 Sepulveda Blvd Apt 112
North Hills, CA 91343
el700****@***.com
Don't pay for the Key upgrade as it total waste of money. You have to navigate it yourself.
Being a first timer I thought this would be helpful. It caused more stress & time. It actually took us five days plus several visits to the customer services. (I wonder if they bots) They showed no human emotions just straight glare.
I was refunded 1/2 of the funds but still I purchased it to help us. The internet worked under half the time. The food was poor. The upper dinning at Chops was terrible.
Texas Road House has much better service plus the food is 10 times better. The information about getting & off was unreliable. The information about the key upgrade was unreliable from just about every source on that boat.
The information at the end of the trip was also incorrect. It was our first & last trip.
How Good is Royal Caribbean's Customer Service?
I am still waiting till date 2 whole months no one has yet to call me . WhatsApp me at 9233**** as I will not answer calls from unknown numbers
It was difficult to have an answer to my question. They are not prepared for anything else than American customers. Sad
*** they take our hard earned cas but the one time you need them they will screw you.
Awesome
I have been trying to contact your office for over a week. I was on a 12 Day Cruise on Enchantment of the Sea in April 2023. I am requesting the card number that I was supposed to been given on the ship. I need that card number. Marsha Powell. I roomed with Jean Smith
Just needed help turning some rewards points. Very helpful and respectful
Summary of Royal Caribbean Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Royal Caribbean?
Request for Information Question:
- “Need help getting my refund with AON.”
- “Trying to update reservation and can't get anyone”
- “Help with a reservation”
Payments and Charges Question:
- “Billed items from new years crusie on utopia”
- “Charges”
- “Charging me too much for my cruise”
Product/ Service Question:
- “Travel insurance”
- “Internet”
- “Very upset about cold weather change”
Shipping and Delivery Question:
- “Harmony delay”
- “Drink package information”
- “Drink package”
Activation/ Cancellation Question:
- “Cancel cruise due to illness”
- “Cancelation”
- “Cancel reservation”
Return/ Replace Question:
- “Change pre cruise purchase”
- “I need to change my credit card that I have on file for my up-coming cruise if I can”
- “To change the dinner time”
Account Question:
- “Account”
- “To verify my booking”
- “Need Crown & Anchor membership Numbers”
Cards Question:
- “Goff card usage”
- “Credit card charges”
- “Need an anchor card for each family member”
Refund Question:
- “Refund”
- “Refund for extra night hotel charge”
- “My refund”
Staff Question:
- “Customer service”
- “Poor service on booking”
- “Service rendered”
Employment Question:
- “1099”
- “Need W2G for march 16 jackpot oon liberty of the seas 2025”
- “Need a copy of W2G form for cruise on March 16 liberty of the seas.”
Website/ Application Question:
- “Link to download luggage”
- “Unable to find our room on the desk site of the Royal Carribean website”
- “RC App is messed up.”
Other Question:
- “To register”
- “Royal Caribbean shops on oasis of the sea”
- “Conflict in pricing”
Compare Royal Caribbean Customer Service To
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