Contact Royal Caribbean Customer Service
Royal Caribbean Phone Numbers and Emails
Toll-Free Number:
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(800) 256-6649Royal Customer Service US and Canada
Customer Service:
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(844) 278-9745Air2Sea arrangements
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(305) 539-4107Day of Sailing help US and Canada
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(800) 398-9819Online Assistance US and Canada
Royal Caribbean Emails:
How to Contact Royal Caribbean?
Most Popular Number:
| Total calls: 1 500 | Issues resolved: 79 | Last call: Dec 11, 2024 |
Royal Caribbean Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Royal Caribbean Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Royal Caribbean is 8002566649. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 85% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 10 minutes.
Be prepared for the call as Royal Caribbean may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Royal Caribbean Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Royal Caribbean is 8002566649. 83% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 85% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 10 minutes.
Be prepared for the call as Royal Caribbean may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or phone number.
People call Royal Caribbean mainly because of request for information, product/ service, payments and charges.
22% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Royal Caribbean is crownandanchor@rccl.com. 88% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Royal Caribbean Website:
Royal Caribbean Help Center:
Corporate Office Address:
Other Info (opening hours):
Royal Vacation Planners Hours:
Daily: 24 hours / 7
Upcoming Cruise Hours:
Daily: 24 hours / 7
Air2Sea Arrangements Hours:
Daily: 24 hours / 7
Day of Sailing Needs Hours:
Daily: 24 hours / 7
Technical Support Hours:
Monday - Friday: 7am-12am (EST)
Saturday - Sunday: 9am-10pm (EST)
Royal Customer Service Hours:
Daily: 24 hours / 7
Crown and Anchor Hours:
Monday - Friday: 8am-11am (EST)
Saturday - Sunday: 9am-8pm (EST)
Fax:
Royal Caribbean Customer Service Reviews
The cruise was good and the food was good along with the staff. In my opinion Royal Caribbean has some very questionable billing procedures.
I received an incidental invoice for over $1,065.13 of which I agreed to be invoiced at only $331.53 for specific services. I received the folio at 10:00 p.m. prior to disembarkation. I went to the front desk prior to leaving the ship and they were completely unhelpful.
Absolutely no luck in adjusting the folio even though there were $700 in frivolous charges. On the ship the front desk customer service folks refused to listen or adjust the balance. I got the feeling the staff was in cahoots with the over billing practices. After returning home I attempted to resolve it with customer service and the escalation department.
I felt like the staff was very incompetent and ignorant and extremely unhelpful.
My advice: Beware of Royal Caribbean questionable billing procedures. Very Disappointed.
How Good is Royal Caribbean's Customer Service?
It was difficult to have an answer to my question. They are not prepared for anything else than American customers. Sad
*** they take our hard earned cas but the one time you need them they will screw you.
Awesome
I have been trying to contact your office for over a week. I was on a 12 Day Cruise on Enchantment of the Sea in April 2023. I am requesting the card number that I was supposed to been given on the ship. I need that card number. Marsha Powell. I roomed with Jean Smith
Just needed help turning some rewards points. Very helpful and respectful
Very unhappy with trying to get my lost luggage
Summary of Royal Caribbean Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Royal Caribbean?
Request for Information Question:
- “Trying to check in for January cruise and not taking it”
- “Checking cruise specials with casino offers”
- “Inquire about adults traveling with minors”
Payments and Charges Question:
- “Have problems with my pre-cruise bill.”
- “Deposit refund”
- “Tried to get a better understanding I have some charges on my bill”
Product/ Service Question:
- “Buying a Suite”
- “Purchase painting i saw on enchantment of the seas”
- “Need to purchase transportation to port from Orlando airport”
Shipping and Delivery Question:
- “Drink package”
- “Dispatch documents”
- “Size of luggage to carry on”
Activation/ Cancellation Question:
- “Cancel a booking”
- “Cancel cruise”
- “Cancel”
Account Question:
- “My Account got locked”
- “Locked out of account”
- “€76 pounds was deducted from my account i need my money back please. I shipped with the anthems of the sea.room number 7710.”
Return/ Replace Question:
- “Changing date holiday”
- “Changing date trip”
- “Eservation code 8347820 devloo wouter & vanden bossche sabine CHANGING DATE OF MY confirmed holiday @VAKANTIE #CRUISE #RO”
Cards Question:
- “Goff card usage”
- “Credit card charges”
- “Need an anchor card for each family member”
Refund Question:
- “Refund for extra night hotel charge”
- “Refund”
- “My refund”
Staff Question:
- “Shuttle service from Rome to port”
- “Customer service charged my card for my daughters part of cruise and i never gave her permission to do it only my cruise not hers. Emails i received showed my info but on my daughters it doesnt”
- “Customer service”
Employment Question:
- “Job”
- “Employment”
- “W2G copy of form”
Website/ Application Question:
- “RC App is messed up.”
- “Trying to add Royal app to my wife's phone”
- “Picture download”
Other Question:
- “Excursion booking for 2 adults, water park at cococay booked. This is the reason were going in the cruise for child who has been sick for years to be able to do this with his sister.”
- “New booking wrong email address given”
- “Upgrade”
Compare Royal Caribbean Customer Service To
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