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Pissed Consumer Interviews ?

We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. We were not free to walk around and not able to to business with over 180 businesses in Cuba. We wanted to switch our cruise, which by the way would have been more expensive and asked they credit towards the new cruise due to the sanctions. They advised us there would be a 75% cancellation fee and we would have to rebook. They won’t be getting any of my money and I have cancelled and contested the charge with my CC Co. There are plenty of other cruise lines that care about their customers. RC doesn’t!!!!
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Royal Caribbean - Passed on

I was given another phone number to call you have to call 10 to 3 Monday to Friday to lodge a complaint wrong department
#1308752
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Royal Caribbean - Photos

We had pictures taken of bored we bought the desks of the pictures and the quality is horrible I took it to a professional photographer and he said is totally horrible and we spent over $2000 thank you
4.1
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1308747
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I would give a 0 star if I could. My husband and I were set for a 7 day cruise this summer. We paid over $12,000 for our accommodations alone. This was our first cruise ever and we thought we had planned well, calling the cruise line 20+ times prior to departure,...
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Anonymous
Darwin

Inclement weather ~ only 30 minutes late. Should have left sooner. We always fly down the day before to ensure no surprises. Hard to believe you spent that much money on a vac...

Anonymous
Anonymous

I'm guessing you did not purchase travel insurance? This is exactly what it's for. So sorry.

1.0
#1308624
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We booked our Hotel through Royal Caribbean, with an understanding the transfer from airport to Hotel is included, however no one was waiting for us to take us to Hotel Massimo in Rome,Italy. We asked a Royal Caribbean agent waiting for passengers going to Crown Hotel,...
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Anonymous
Anonymous

"I’m not elegant."Well you aren't if you were travelling abroad with only an "understanding" of the situation. Stay home next time.

2.6
#1297726
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Several hours after arriving home from my vacation aboard the Anthem of the Seas from April 14- 21, 2018, I realized that I left my wedding/engagement rings (fused together) and my diamond earrings in the safe of my stateroom, which was opened and cleared out, but the...
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Anonymous
Anony

Maybe your husband gave your ring to his girlfriend? Just a thought.

Anonymous
Just me

Why did you take jewelry with you that you had no intention of wearing? Sounds pretty stupid to me.

2.9
I liked
  • Cabin
  • Overall vacation
  • Staff onboard
I didn't like
  • People lying to me
  • People stealing from me
  • Companies not taking responsibility for their actions
#1262477
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a garment bag was not with the rest of my luggage, did not see it in the area where it was supposed to be. On a cruise the week of March 18, 2018, luggage was to be placed in the disembarking area & was not found there. Upon several attempts to receive help from the...
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3.5
I liked
  • All dining staff
  • Windjammer restaurant
  • House keeping
I didn't like
  • High cost of specialty restaurants
  • Time dining
  • High fees
#1250642
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Royal Caribbean - Trip canceled

My friends were taking me on a cruise for my birthday. I get a phone call from some *** at the cruise line. She tells me i csnt travel because of a felony i had 20 years ago. Ruined the whole week my friends were in town for a visit.
1.0
Details
Additional Fees
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1224451
Reply to reviews
Overall, the experience was good with the notable exception of some services such as the VOOM. This is my 8th cruise but my first on Royal Caribbean. If I were to do this again, I would use the Princess Line. Here are my biggest complaints: 1. VOOM: Royal Caribbean...
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Anonymous
Confused

Did you spend the entire cruise on your phone? Why go?

3.2
#1219426
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I have a reservation for the Navigator of the Seas, departing Miami next 4/22 . For the last 3 weeks I sent several e-mails to your emergency team requesting written permission to drop off a piece of luggage at La Coruna port to be kept in our hotel on our return to...
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1.0
#1182226
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Their 'Special Needs' service is pathetic (on the Radiance Of The Seas) My Brother and his partner are both deaf and can not lip read, We were told that an interpreter can be provided for them, the special needs form was filled out and emailed back to RCI months in...
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Anonymous
Anonymous

Sounds like they were asking a LOT and not trying to improve the situation.

I didn't like
  • No interpret provided for my deaf brother
#1179876
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