Pissed Consumer Interviews ?
We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time. We were not free to walk around and not able to to business with over 180 businesses in Cuba. We wanted to switch our cruise, which by the way would have been more expensive and asked they credit towards the new cruise due to the sanctions. They advised us there would be a 75% cancellation fee and we would have to rebook. They won’t be getting any of my money and I have cancelled and contested the charge with my CC Co. There are plenty of other cruise lines that care about their customers. RC doesn’t!!!!
Royal Caribbean - Passed on
I was given another phone number to call you have to call 10 to 3 Monday to Friday to lodge a complaint wrong department
Royal Caribbean - Photos
We had pictures taken of bored we bought the desks of the pictures and the quality is horrible I took it to a professional photographer and he said is totally horrible and we spent over $2000 thank you
I would give a 0 star if I could. My husband and I were set for a 7 day cruise this summer. We paid over $12,000 for our accommodations alone. This was our first cruise ever and we thought we had planned well, calling the cruise line 20+ times prior to departure,...Read more
We booked our Hotel through Royal Caribbean, with an understanding the transfer from airport to Hotel is included, however no one was waiting for us to take us to Hotel Massimo in Rome,Italy. We asked a Royal Caribbean agent waiting for passengers going to Crown Hotel,...Read more
Several hours after arriving home from my vacation aboard the Anthem of the Seas from April 14- 21, 2018, I realized that I left my wedding/engagement rings (fused together) and my diamond earrings in the safe of my stateroom, which was opened and cleared out, but the...Read more
a garment bag was not with the rest of my luggage, did not see it in the area where it was supposed to be. On a cruise the week of March 18, 2018, luggage was to be placed in the disembarking area & was not found there. Upon several attempts to receive help from the...Read more
- All dining staff
- Windjammer restaurant
- House keeping
I didn't like
- High cost of specialty restaurants
- Time dining
- High fees
Royal Caribbean - Trip canceled
My friends were taking me on a cruise for my birthday. I get a phone call from some *** at the cruise line. She tells me i csnt travel because of a felony i had 20 years ago. Ruined the whole week my friends were in town for a visit.
Overall, the experience was good with the notable exception of some services such as the VOOM. This is my 8th cruise but my first on Royal Caribbean. If I were to do this again, I would use the Princess Line. Here are my biggest complaints: 1. VOOM: Royal Caribbean...Read more
I have a reservation for the Navigator of the Seas, departing Miami next 4/22 . For the last 3 weeks I sent several e-mails to your emergency team requesting written permission to drop off a piece of luggage at La Coruna port to be kept in our hotel on our return to...Read more
Their 'Special Needs' service is pathetic (on the Radiance Of The Seas) My Brother and his partner are both deaf and can not lip read, We were told that an interpreter can be provided for them, the special needs form was filled out and emailed back to RCI months in...Read more
I didn't like
- No interpret provided for my deaf brother
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