Royal Caribbean
Reviews and Complaints
Reservation Issues
My husband and son were associated to the wrong state rooms. RC would not change the staterooms and only offered a solution that cost MORE money. Ridiculous!!
Preferred solution: Update the staterooms to reflect the correct guests!!
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Verified Reviewer |
Cortland, New York
Deceitful
The bridge In Baltimore collapsed several weeks ago. Customers who booked a cruise set to sail 5/25/24 are being told emphatically that this cruise will sail as scheduled from Baltimore.
Not sure how they plan on taking a 3,000 passenger ocean liner over what is a tragic accident site but they are still toeing the corporate line. Right now you can book cruises using Baltimore as the port. Clearly no one in charge cares at all about inconveniencing potential customers, it is all about making every penny it can. Cruised 8 times with them.
There wont be a 9th. Stay away, there are better options.
User's recommendation: Don’t give them your business. This was a tragic accident and there must not be a contingency plan for port closing.
Atlanta, Georgia
Help with checking in
I messed up on my check in. I entered in the wrong birthday. I needed it to be my son's birthday and not my husband's birthday.
User's recommendation: Call if you need help
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Verified Reviewer
Compensation
My cruise destination was changed from Haiti to Grand Turk Island I was told that when we port at Grand Turk that I would be responsible for food and drinks I purchased 2 premium drink packages for the cruise and I feel I should be compensated for my drink packages for the day we spend at Grand Turk with a ship credit or a refund for that dayCompensation
Preferred solution: Price reduction
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Upset over change of venue
We got an email stating that our cruise to New England was rerouted south to WARM climate. Due to weather.
This was not what we wanted. We have been trying to cancel & get a refund since getting the email Tuesday the 12th. Have jumped through hoops trying to resolve. Wanted the Next trip in Oct , NewEngland.NO AVAILABLILITIES.
Really Disapointed as this was our 50th wedding anniversary cruise. First RC cruise also. Royal has not been easy to contact for FULL REFUNDS as promised
Tom & Paula Hilton paulajeanhilton@***.com.
tkhilton@***.com. # 275760
- Easy to book
- Very hard to get answers
Preferred solution: Full refund
User's recommendation: Be prepared to make MANY PHONE CALLS
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Verified Reviewer
Payment Options
I am trying to make a payment to not lose my initial deposit. I was told I could make a payment today 3/17 and then the remainder on 3/18, however, I am unable to make an online payment for the amount shared with me on the phone when I called in.
I was told I could pay 1,025.00 today to continue my reservation.
Can I make full payment tomorrow? I do not want to lose my deposit.
Thank you,
Samantha
Preferred solution: Option to keep reservation and payment extension.
User's recommendation: clarify times payments should be made when special circumstances arise. I was told I could make a partial payment but this is not possible on the online web version, I attempted to call customer service, they are closed.
Makati City, Manila
Dispatch documents
i hope maprocess na po yung dispatch documents ko , because 19 days left before i joining this coming nov 4, 2024. thank you and god bless.
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Verified Reviewer
Cancel due to covid
For todays sailing We are going to have to cancel our cruise my wife tested positive for coved at Miami Beach hospital last night at midnight Ill get with you in a few days
Preferred solution: Full refund
User's recommendation: I saved for three years and my wife and I both came down with covid Royal Caribbean said sorry covid is not longer a reason for a refund I was with a group of 5 people and they all cancelled in even would take a later date sailing but they won’t offer that
Makati City, Manila
Dispatch documents
Good day! URGENT
Hello Maam/Sir.
I would like to follow up my dispatch document urgently ,Any updates of my Dispatch documents? Im from Visayas. My joining is this coming November 4, 2024. So I need it Maam/Sir to prevent any delays and problems in my upcoming joining.
Hoping for kind response and consideration on this matter. Thank you.
User's recommendation: vanesa minales -501088 Urgent
Going on cruise
Waiters were remarkable, also cabin man. Some food not very good.
Entertainment was very good.
Showers way too small. Drinks very expensive.
- Waiters and cabin men
- Showers
Preferred solution: Nothing
User's recommendation: Check recommendations first before going.
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Verified Reviewer
No refund or voucher for missed cruise
Flight delayed over 7 hours. No refund or credit voucher for another cruise.
Saved for cruise. Our flight was delayed over 7 hours causing us to miss cruise. After immediately notifying Royal Caribbean we were informed that we would get no refund and no credit for future cruise. We were told you should have taken insurance or fly in day before.
Screw Royal Caribbean for not caring about people who save and plan.
They could have done something. Wrote letter to CEO and they did not care enough to respond
- Only care about your money
Preferred solution: Voucher for another cruise or refund
User's recommendation: Find another cruise line
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Verified Reviewer
Worst cruise line ever!
Worst cruise line ever! Booked a cruise for a week on Odyssey of the seas for this weekend and unfortunately tropical storm is hitting this area with strong winds and rains.
Called Royal Caribbean and they declined to give me a refund due to this weather which will put passengers safety on the back burner.
My kids have medical conditions that should be taken into consideration however seems like their thirst for money overrides their empathy towards passengers. Lets just say I will not book a Royal Caribbean cruise ever again!
- Customer service and dealing with challenging situations
Preferred solution: Full refund
User's recommendation: Don’t book with them! Waste of money!
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Verified Reviewer
I did not recieve my future cruise credit
I booked a cruise with Royal Caribbean Mariner Of The Seas 12/14/2023-12/18/23 and the itinerary was changed by the cruise line. I understand weather changes.
My Bahamas itinerary was changed to Mexico at the very last minute. I would like a cruise credit as I have paid for expenses, thinking I was going to get a credit.
No help from this company just a run around with customer service agents telling me they will call me back. Very shady business, very dissatisfied with this company!!!
Preferred solution: Full refund
User's recommendation: Do not book with this company, you'll end up very disappointed!
Marietta, Georgia
About cruise to Haiti
No resolution My ship has been diverted to Grand Turk in instead of Haiti I paid for 2 Deluxe drink packages now Ive been told I have to buy drinks and food at Grand Turk I feel I should be compensated for that day
Marietta, Georgia
About cruise to Haiti
Paid for 2 drink packages and since the cruise has been diverted to Grand Turk I have to pay more money for food and drinks I feel I should be compensated for that day
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