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I'll be cruising in about a week. They had to change ports due to hurricane, which we understand, however, the ports were really a downgrade. It was supposed to go to St Marteen, Puerto Rico, and Haiti. They substitude it with Nassau, Cozumel, and Costa Maya. Problem...
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2.9
#1121348
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Curious, but were you on the Allure of the Seas by chance?? If so, same thing happened to us...the itinerary had been changed earlier as well and we had booked our cruise as our Honeymoon Cruise...RC had told me on the first call that if THEY changed the itinerary,...
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Jgonzalezcfl79
Jgonzalezcfl79

Pretty much our experience too! Except that ours is in about a week. All they offered was a "sorry", LITERALLY!Even the CEO seemed like he couldn't care less. Last cruise with...

#1119770
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Royal Caribbean - Worst customer service ever!

I paid $1900 for a 7 day cruise and airfare to get to the San Juan and home thru Royal Caribbean. Airline could not get me to the San Juan, so I couldn't get on the boat. They have offered a 75% voucher towards a cruise in the future, useless to me, can't even sell it because its only good for me. What a joke! I hope your boat sinks. *** bags!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
#1110011
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I was denied the ability to sail on my cruise with Royal Caribbean on Sept 18th. I was amongst 20 plus other passengers that were told we didn’t have the appropriate documentation and that we didn’t have a passport. I had all of the documents that are listed to have...
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1.0
#1108563
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I Paid big money for an Eastern 7-day Royal Caribbean cruise that got changed to Western. There was NO communication, no option or credit, etc. to the customer. The change in itinerary is terrible! I understand "Acts of God" occur but give options to your customers...
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Jgonzalezcfl79
Jgonzalezcfl79

Very similar situation. All they said was sorry. The new ports were such a downgrade, I felt like crying.

Anonymous
Anonymous

We pass for the same situation, omg

#1107132
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Ripped off thousands of passengers who were scheduled to sail on Oasis, Allure & Harmony the weekend of 9/9/2017. Due to Hurricain Irma many passengers could not make it to port. RCCL cut 7 day consecutive cruises down to 3 only giveing credit for future cruise, no...
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jameshatesroyalcaribbean
jameshatesroyalcaribbean

Thank you for posting your review. You are spot on when you say Royal Caribbean Cruises have zero humanitarian traits. They stink to high heaven and also discriminate agains...

1.0
#1101998
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I booked the cruise on-line two months ago and got promotion of $100 onboard credit for Nov 25, 2017 Royal Caribbean Anthem Of The Seas cruise. Today when I login to my account, the $100 onboard credit is gone. When I called customer service, the representative Alex...
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jameshatesroyalcaribbean
jameshatesroyalcaribbean

that stinks but it seems that there standard *** off money amount is $100. they offered me the same amount as compensation for giving me wrong information about service dogs ...

I didn't like
  • Staff attitude
  • Bad website design
  • Customer service
#1099798
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The same thing happened to my husband and I only we were taking our 11 year old to st. Thomas to show her Maghans Bay/ , we wanted to show her the Island her daddy and I were Married on, which is how we chose her name. Megan is our daughter's name and we were also...
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Anonymous
Anonymous

NEVER book a cruise solely for a port. Ports can and do change frequently. And if St. Thomas was affected by Irma, what a selfish person you sound like. What a first world pr...

Anonymous
Anonymous

St Thomas was slammed by hurricane Irma. I don't think the cruise ports are even open. As far as I know, no cruise ships are going there.

#1099343
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I am booked on Symphony of the Seas - not sure for how long. I upgraded from an outside cabin to a Central Park balcony. When I got the invoice, it was for a higher base rate than what I expected and saw on-line. I called and advised them of the mistake. They would not...
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4.4
I liked
  • Grandeur of the seas -best in the fleet
I didn't like
  • Trend of understaffing the larger vessels
  • No cats performance- no shows everynight and only 1 comedian
#1092745
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My husband and I paid in full for a 7 day cruise to the Easter Caribbean. Just found out two days ago, on the 17th of August, that due to "SPEED RESTRICTIONS" they will not be stopping at St. Thomas, which was primarily the whole reason for our cruise. Instead they...
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3.2
I liked
  • Idea of going where we were supposed to go
I didn't like
  • Fact that we are not going where we were supposed to go
#1089660
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