We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the ship unless we bought on of RC excursions and had to stay with the group and guide the entire time.
We were not free to walk around and not able to to business with over 180 businesses in Cuba. We wanted to switch our cruise, which by the way would have been more expensive and asked they credit towards the new cruise due to the sanctions. They advised us there would be a 75% cancellation fee and we would have to rebook. They won’t be getting any of my money and I have cancelled and contested the charge with my CC Co.
There are plenty of other cruise lines that care about their customers. RC doesn’t!!!!
Product or Service Mentioned: Royal Caribbean Cruise Booking.
Reason of review: Not as described/ advertised.
Monetary Loss: $900.
Preferred solution: Credit towards a different cruise.