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i had the most horrible experience with this cruise line .

from the very beginning of booking the cruise all the way until getting off the cruise . i have never used royal Caribbean before and definitely while not be back.

the booking went horrible first they said they returned my deposit on a non refundable cruise. first of all its non refundable . second has any one seen all the reviews for them . all the complaints are stating how they are liars they steal and wont return any money.

next i paid my balance got on the ship. our very first day on the ship i was attacked by an elderly Caucasian man. while i was sitting down with my 9 year old baby girl at a show. i contacted security and turned in a written statement.

the security did nothing as well as the cruise line to make me or my daughter feel more at ease for the remaining duration of the trip. then the ship was the enchantment of the seas. did you know they charge people to get on the remade dangerous ship that rocks like its falling apart, because it was literally cut in half and put back together. who does something like that with the amount of weight of food water people and workers.

oh my!! i just cant believe that. while on the ship i have never experienced with any other cruise line the down grade and disrespectful talk of other cruise lines like i did on this ship. royal Caribbean is the worst and they talk like they are so wat better then everyone else and even straight up call other cruise lines trash.

no other cruise lines talk about anyone else i never heard such slander from anyone like from the acts on this ship. then getting off the ship was the most unorganized i have ever seen. there where lines all through the ship and other people waiting in areas these lines were walking around.

it was a total mess. still waiting on someone to reach out to me about the attack .

Product or Service Mentioned: Royal Caribbean Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Full refund.

Royal Caribbean Pros: Crew.

Royal Caribbean Cons: Rip off culture of company, Pricing resolutions, Facilities.

  • Terrible Customer Service
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