Royal Caribbean
Reviews and Complaints
Freedom of the Seas- Not Worth the $$$
NEVER GO ON A CRUISE!
My family and I (four of us) just got off the serenity of the seas ship after a cruise to the Caribbean. If your idea of having fun is getting over charged and stuffed onto a ship with the ugliest, fattest laziest, dumbest people in the USA then by all means, GO!
If you enjoy getting pushed and shoved at an all you can eat buffet or watching as some disgusting pink walrus fills their dinner plate with soft serve ice cream. Or how about the shamelessness of people not being polite enough to hold an elevator for and elderly man and laughing as the door closed before he could get there. Or how about a belly flop competition that a morbidly obese woman won after displacing nearly all the water out of the pool that had so much chorine in it your hair turns green and your eyes stay red.
Never in my life have I been privy to such a shameful display of sloth and gluttony. The disgusting pink piggies who inhabit this floating abomination spill forward onto the shores of a third world country to spend more in one day than some of the locals make in a month.
Waddling like overfed geese down the hallways of the ship on their way to a sixth meal for the day. The poor crew of the ship forced to interact with angry americans who deem it fit that the crew is responsible for the fact that they paid $100 bucks for a dolphin encounter and the poor animal couldn't push their 400lb bulk through the water because the boogie board that was supposed to float them was only able to keep their hulking mass only barely above the water.
No wonder the world has such a bad opinion of americans. we stuff a ship full of the fattiest, ugliest, laziest ones and send them forth to invade some third world country.
In my opinion the crew of the ship did the best they could under the circumstances. its not the fault of the cruise line or the crew that their business has become invaded buy the bottom feeding walruses from *hithole USA.
But its a sad fact of our time that we all must bow to the fat and lazy. The unlucky ones get caught on a ship with them for a week as the ship visits the second and third levels of Dante's ***.
Cruise wouldn't honor the quoted price
I tried to add my son to our sailing via cruises.com. The girl, after keeping me on hold about an hour going back and forth supposedly talking with the Royal Caribbean rep, quoted me a price of $300 extra.
I asked if that was the total price and she said yes. I agreed and gave her my credit card information. She returned to the call and informed me it would be $1600 instead of $300. During the time I was on hold I sent a text to my son, his sister, and his mom telling them he was now booked.
I asked to speak to a supervisor of cruises.com who then sent me to a supervisor at Royal Caribbean. Both placed the blame on the other but the bottom line was they didn't honor our verbal contract. The cruise leaves in 2 weeks and I'm so angry at them I don't even want to go. I cruise every year at least once and generally go Carnival.
This is my second consecutive year with RCL and it will be my last. Same with cruises.com.
It must be nice to not care about losing a repeat customer and btw we have a group of 10 traveling. Hopefully, I can convince them to cruise with someone else as well.
Carribean cruise ripoff
On board credit denied
DO NOT BUY DEFECTIVE AND OVERPRICED JEWELERY
Defective merchandise purchased on Navigator of the Seas
On the last day of my July 21-28 Mediterranean cruise on Navigator of the Seas I purchased a large bag with wheels from one of the shops onboard to accommodate all of the souvenirs I purchased on the trip. The bag worked fine until I went down the gangway to depart the ship the next morning - the wheels immediately fell apart, leaving me with a large, heavy bag I had to drag through the port with my suitcase.
I had planned to take the train back to Rome as I still had 3 more days before my flight home, instead I had to spend $60 Euro to share a taxi back to the city. I also had to buy a second suitcase to put the souvenirs in as the bag was useless. Royal Caribbean's policy on returns or refunds is onboard credit only but how could I possibly have taken the bag back after the cruise was already over??
Crown & Anchor Member rip-off
Do not buy jewelry on ship
I bought a beautiful Effy ring on Royal Carribbean ship. The jeweler told me they didn't have my size.
But they take care of sizing and its very simple. I Sent the ring back march 30 and it is now July 29. I'm getting the run around and they are refusing a refund. Do not buy on board.
No if ands or buts. They are a rip off. My next step is my credit card company. I don't know what others route to take.
So far they've sent me a shipping refund of 8 dollars.
I've called every week and its always a different response. What a joke!
What cruise lines don't want you to know
Dishonest and rude customer service
Bait and Switch
We made reservations that were confirmed in writing on 5/1/13 for a "Book a Balcony at Balcony at the Price of Overview"
On 7/29/13 we received another confirmation for the same cruise for a "Large Oceanfront Room"
When I emailed to request the deal that they first confirmed- they said I misunderstood and will not make good on it.
After much back and forth, they would only give a $50 room credit and bottle of wine
I am 65 years old...and we are taking my son and his fiance on their Christsmas gift cruise.
To make this worse- I am member of their Crown and Anchor Society for frequent cruisers.
Royal, not so Loyal.
Cancelled Cruise
Promised Refund and Didn't Deliver
In 2012 we booked two cruises to Alaska for myself, my husband, and my parents. However, my mother shattered her femur and was unable to go.
So we rescheduled for July 2013. But she is still unable to go. Since the previous refund issued by RCCL (for excursions for 2012) was never returned to us we contacted corporate regarding canceling the trips. We did not want the refund to go back to the pre-paid card used for the purchase as we no longer have the card and the company requested no refunds be issued to it.
We provided RCCL with that information. We were told by Laura Garcon (we have copies of all emails) that we would have the refund in another manner. She specifically stated it would not go back to that card. Then I was given a daily run around regarding how the refund would be issued.
While she was out of the office on 4/19 I called the main corporate number. I was told that the refunds were issued on 4/18 to the card we specifically said not to issue them to. We actually had asked that nothing be canceled until we could guarantee the refund would not go to that card. So now we have a canceled trip and no refund.
I gave Ms. Garcon a chance to fix the problem upon her return on 4/23 but she refused. Now we could wait over a year for a refund of over 10k. We are considering suing.
My parents saved for 30 years for this trip. It is not RCCLs fault that they cannot go, but it is their fault for not treating us fairly. 10k is nothing to them, but it is everything to us.
Total we paid them over 14k and have not received a dime. I have copies of all emails sent and received.
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You sound like cheap, miserable, pretentious ***. Why go on a vacation if you obviously can't afford it?
I saw the ice show on the Liberty of the Seas and even with one fall, it was amazing to see someone ice skate while floating at sea. Even Olympic champions fall sometime.
If you want high quality art, food, and Broadway productions, you can't expect to have it all bundled in for the price of a cruise. Get a life and stop complaining about meaningless, minute things!!
Sounds like you A. went to your room before it was ready (You're asked to wait a couples of hours after getting on board.
The previous passengers literally just got off the ship the morning you get on). B. had crazy high expectations of the art on the ship (Who seriously cares THAT much? Plus the name of the ship doesn't necessarily mean there's a Freedom theme throughout the whole ship.
That'd be pretty obnoxious). C. were expecting Broadway level productions. The entertainment who work on cruise ships are normally people who haven't or can't make it elsewhere.
You didn't pay $200 to see a show, don't act like it. Skip the shows if you don't like them. They're not for everyone. D.
Don't understand how customs works RE: the bottle of alcohol. You basically tried to smuggle alcohol. Read the rules/THE LAW next time.
I'm not sure how you were embarrassed in front of "everyone" when you were the last ones on the ship...
but I'll just leave that one. You should've known about the price to park, if not you need to learn how to read signage (actually, that's the overall message I got from your review! You can't read posted messages). I also think it's ridiculous to get so angry when other cruise patrons don't dress up.
Is it really that important to you? You need to get a life.
You sound like u are never happy. Miserable people. Stay home next time.
Exactly what I was thinking....
REALLY? And you only cruise with them once every ten years??? I'm glad they can count on your repeat business...
Absoulutly untrue. i just disembarked from the freedom of the seas and i have to say that in my 15 yrs of cruising and this being my 13th sailing , most on RCCL it was the opitomy of VACATION!!!
the cleanliness, the food the staff the entertainment the cruise director the ports the days at sea there was not one thing i could complain aboutr except it was too short. and i must say that i am thouroghly impressed w/ the new addition of shops.
Michael Kors and a super highend jewelry along w/ a Britto Gallery and store which adds toi the already great selewction of shopping abord.. LOVED IT LOVED IT LOVED IT>>>