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I booked the cruise on-line two months ago and got promotion of $100 onboard credit for Nov 25, 2017 Royal Caribbean Anthem Of The Seas cruise. Today when I login to my account, the $100 onboard credit is gone.

When I called customer service, the representative Alex asked me "why should you have $100 onboard credit" and told me there is nothing he can do. I was speechless. The sad thing was I can not provide any prove because I booked the cruise online. I was really excited to go to the cruise with my family.

I needed to save for 1 year in order to book the expensive cruise.

Now I am pissed even before going. I will never ever book this company again.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Royal Caribbean Cons: Staff attitude, Customer service, Bad website design.

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Dodie Gux

that stinks but it seems that there standard *** off money amount is $100. they offered me the same amount as compensation for giving me wrong information about service dogs on ships.

they told me I could not bring my service dog on my cruise with me in April this year 2017 because it was against their health and safety regulations and that the law on the ocean was different to that on the land ! They sent me an email saying "sorry and here is $100 in on-board credit for your next cruise for the misinformation we gave you about service dogs" In the meantime I have forked out $36 per day in dog boarding fees since April this year until now !

You can do the calculations to see that their lousy $100 does not come close to compensating me for this massive inconvenience and financial and emotional loss. Royal Caribbean Cruises & their lying stinking staff can all go rot in *** or better still go follow in the footsteps of the Titanic with all their stinking staff on-board.

Guest
reply icon Replying to comment of Dodie Gux

Jake, are you sitting around on New Year's Eve ALONE & DRUNK?

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