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I am appalled at the way we were treated on Anthem of the Seas. We had a horrendous time last year and were lied to multiple times by the staff. Finally after speaking with many different customer service reps, a supervisor profusely apologized for the awful experience...
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2.9
#1050467
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Myself & my family recently surprised my brother & his wife to be for an all expenses paid cruise for their honeymoon. They were so looking forward to what was to be a cherished memory however it turned out o be anything but. On arrival in Barcelona they went to the...
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Anonymous
Anonymous

Sounds like you were screwed Royally. Sorry to hear of this story. A good lesson for us all. Thanks for posting and warning.

#1048585
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I was just on the Majesty of the Seas and the ship is worn out. It is time to replace this aging ship. Also we had not been on RCCL ship in 14 years as we where busy building our family. I find that Service has also declined to unreal levels! The Dinner was slow and...
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2.9
I liked
  • Checkin staff
I didn't like
  • Everything else
#1038976
Reply to reviews

Short Review for May 25, 2017, Pc_service

Royal Caribbean
#1051892
2.6
I went to Diamond plus room with my Fiance i am a Diamond plus the guy that was there say i cound be there with my Fiance because he was not a Diamond he doesn't drink alcohol so i was at brilliance of the seas for 12 day and i cound go for a drink
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Royal Caribbean Cruise Review

Royal Caribbean
#970796
2.2
Over charged $750.02 after double dipping by RCI and ten days later still waiting for reversal. Returned home to an overdrawn bank account and had no cash. Had to borrow money from a friend just to put petrol in my car to drive home me! Their call centre is of course closed! Very expensive trip as it was and double charged makes it worse.
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Royal Caribbean Majesty Of The Seas Cruise Review

Royal Caribbean
#918144
1.5
took a cruise on the majesty was terrible the ship bathrooms didn't work half the time in the dinning room food terrible staff very slack , but I won 4000& at casino tables.. but like any other business your product is good at first than it goes to *** when you start getting the people . so I don't know now about your cruise line
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Royal Caribbean Customer Care Review

Royal Caribbean
#855012
The first day i experience a bartender making uncomfortable eye contact with my wife. When i spoke to the his supervisor about it, my wife and i were kicked off the ship for making a false complaint . I woudnt recommend this cruises line company to anyone. Full of disrespectful and unprofessional perverts.
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I am so mad abought a cruse i did"t get to take .I was told all i needed was a birth certificate with a raise seal from the state i was born in ,but this is not true because i have this from the state off Tennessee issues by the hospital.when i got to the boat they...
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I didn't like
  • Short port times
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My name is Sharnell Brand and I cruised on the Enchantment of the Seas March 24-27 out of Miami room 3662. I was very disappointed with our trip and the staffs demeanor and overall unfriendliness. I have been a loyal customer of Carnival Cruiseline and have cruised...
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1.5
#1032841
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My husband and i are also diamond members and have found that Royal Caribbean is NOT what it used to be; our last three cruises were terrible vacation experiences. However, my husband is very loyal and does not want to start the loyalty program over with another line....
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1.5
I liked
  • Champagne bar
  • Cabin stewards
I didn't like
  • Being nickel and dimed for everything
  • Medical facility and medical staff
  • Customer service
#1022109
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I had an opportunity to book thru a 3rd party yesterday but I had made a promise to an NCCL sales rep that I would give her the opportunity to earn my business. After 2 calls and and an email without a response, I was able to get her on the phone today to find out that...
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a1tele723
a1tele723

Still nothing......

a1tele723
a1tele723

Still nothing from Royal Caribbean. With 12 weeks to go I count over 156 Oceanview Balcony and 31 Central Park balcony left. I didn't even bother counting Boardwalk balconies ...

We have used the RCCL website in the past for cruises, and have expected that as a Diamond Members we were getting the best pricing. However, just by accident I compared pricing from an ad sent by RCCL to the pricing on the Crown and Anchor site for my membership. I...
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3.7
#1019556
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I want to start by saying Jerry, the Casino Manager and Shirley, the Casino Host were wonderful! They tried their best to make everyone happy and no one was happy. This cruise was the cruise from ***!!! 771 VIP gamblers in a small casino. There only 120 slot machines...
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Anonymous
Toni

Problem never resolved. Royal just said, in essence, too bad!

Bookcrazy
Bookcrazy

Who the *** goes on a cruise for the casino? That's asinine.

3.2
I liked
  • Staff in the casino were outstanding
#1019490
Reply to reviews
My son scheduled a wedding cruise that went wrong from the beginning because RCI has the worse Wedding Department in all of the cruise lines. It was nice that so many of his friends booked the cruise to celebrate his wedding. Unfortunately, we never made it to Bermuda...
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#1010204
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