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I was denied the ability to sail on my cruise with Royal Caribbean on Sept 18th. I was amongst 20 plus other passengers that were told we didn’t have the appropriate documentation and that we didn’t have a passport. I had all of the documents that are listed to have...
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1.0
#1108563
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I Paid big money for an Eastern 7-day Royal Caribbean cruise that got changed to Western. There was NO communication, no option or credit, etc. to the customer. The change in itinerary is terrible! I understand "Acts of God" occur but give options to your customers...
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Anonymous
Anonymous

We pass for the same situation, omg

#1107132
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Ripped off thousands of passengers who were scheduled to sail on Oasis, Allure & Harmony the weekend of 9/9/2017. Due to Hurricain Irma many passengers could not make it to port. RCCL cut 7 day consecutive cruises down to 3 only giveing credit for future cruise, no...
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1.0
#1101998
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Royal Caribbean - Worst customer service ever!

Royal Caribbean
#1110011
1.0
Details
I paid $1900 for a 7 day cruise and airfare to get to the San Juan and home thru Royal Caribbean. Airline could not get me to the San Juan, so I couldn't get on the boat. They have offered a 75% voucher towards a cruise in the future, useless to me, can't even sell it because its only good for me. What a joke! I hope your boat sinks. *** bags!
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money

Royal Caribbean - I am very angry about the pearson that runs dimond plus on brilliance of the sees

Royal Caribbean
#1051892
2.6
Details
I went to Diamond plus room with my Fiance i am a Diamond plus the guy that was there say i cound be there with my Fiance because he was not a Diamond he doesn't drink alcohol so i was at brilliance of the seas for 12 day and i cound go for a drink
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Cleanliness
Customer service
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Royal Caribbean Cruise Review

Royal Caribbean
#970796
2.2
Details
Over charged $750.02 after double dipping by RCI and ten days later still waiting for reversal. Returned home to an overdrawn bank account and had no cash. Had to borrow money from a friend just to put petrol in my car to drive home me! Their call centre is of course closed! Very expensive trip as it was and double charged makes it worse.
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Customer service
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Quality of Accommodation
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Royal Caribbean Majesty Of The Seas Cruise Review

Royal Caribbean
#918144
1.5
Details
took a cruise on the majesty was terrible the ship bathrooms didn't work half the time in the dinning room food terrible staff very slack , but I won 4000& at casino tables.. but like any other business your product is good at first than it goes to *** when you start getting the people . so I don't know now about your cruise line
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Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
I booked the cruise on-line two months ago and got promotion of $100 onboard credit for Nov 25, 2017 Royal Caribbean Anthem Of The Seas cruise. Today when I login to my account, the $100 onboard credit is gone. When I called customer service, the representative Alex...
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I didn't like
  • Bad website design
  • Staff attitude
  • Customer service
#1099798
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The same thing happened to my husband and I only we were taking our 11 year old to st. Thomas to show her Maghans Bay/ , we wanted to show her the Island her daddy and I were Married on, which is how we chose her name. Megan is our daughter's name and we were also...
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Anonymous
Anonymous

NEVER book a cruise solely for a port. Ports can and do change frequently. And if St. Thomas was affected by Irma, what a selfish person you sound like. What a first world pr...

Anonymous
Anonymous

St Thomas was slammed by hurricane Irma. I don't think the cruise ports are even open. As far as I know, no cruise ships are going there.

#1099343
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I am booked on Symphony of the Seas - not sure for how long. I upgraded from an outside cabin to a Central Park balcony. When I got the invoice, it was for a higher base rate than what I expected and saw on-line. I called and advised them of the mistake. They would not...
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4.4
I liked
  • Grandeur of the seas -best in the fleet
I didn't like
  • Trend of understaffing the larger vessels
  • No cats performance- no shows everynight and only 1 comedian
#1092745
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My husband and I paid in full for a 7 day cruise to the Easter Caribbean. Just found out two days ago, on the 17th of August, that due to "SPEED RESTRICTIONS" they will not be stopping at St. Thomas, which was primarily the whole reason for our cruise. Instead they...
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3.2
I liked
  • Idea of going where we were supposed to go
I didn't like
  • Fact that we are not going where we were supposed to go
#1089660
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reservations made Oct. 8 2016 on Allure of the Seas August 18 advised our itinerary has changed from Bahamas, St. Thomas. St Kitts and now canceled St. Kitts and going to San Juan, reason told due to speed restrictions. We have been to San Juan numerous of times on...
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2.2
I liked
  • 4 cruised and all good so far
I didn't like
  • Changing itinerary 2 weeks b4 poor excuses not weather related
#1089338
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after a few good rolls of the dice I was told that I was throwing the dice too high. The game was stopped and a winning roll declared "no roll". I asked for an explanation and was told the dice had to be thrown at eye level. I then asked " whose eye level and where is...
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2.1
I didn't like
  • Your cheating casino
  • Management intervention
#1075721
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Contact Royal Caribbean

Mailing Address:
Royal Caribbean, Corporate Guest Relations
1050 Caribbean Way
Miami, FL 33132
Phone:
(800) 256-6649
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First Cruise Ever May 18-May 27, 2017. Return home from cruise & realize I left my 4 bikinis and 3 cover ups in the second drawer on the left-hand side of the vanity in our cabin on the second deck. I called customer service right away and was told if it was after 24...
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Anonymous
Anonymous

If I found worn bathing suits in my room when I got there, I'd be the one that was pissed. That is a health concern and the cruise line should dispose of them immediately. G...

Anonymous
Anonymous

Possibly the next person to use that room took advantage of your mistake and took the clothes.

3.4
#1057085
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