The staff, especially kitchen staff, were negligent and careless when it came to special orders due to severe food allergies".

Misinformation from chefs caused painful allergic reactions to foods because they were too lazy to check ingredient labels or accurately confirm special orders/. This happened continuously throughout a 12 day Mediterranean cruise?.

We went to Patrick Orlin, Hotel Manager, while still on board the Brilliance of the Seas". He was ineffective with staff and corporate'.

Corporate offered tiny insulting compensation and ignored any additional communication:. Very poorly handled in every way|. We heard Princess lines is much better with these sorts of issues/. We will never sail with RC again. 1282f01



  Comments (1)
1. Written by Swan on September 28, 2011 from san luis obispo, california, US
Update: Royal Caribbean continues to solicit business from us by sending junk mail but they have yet to address any concerns.

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