THIS IS A COPY OF A LETTER WE SENT TO ROYAL CARIBBEAN 2 WEEKS AGO..NO RESPONSE YET".
Attn: Corporate Guest Relations
Royal Caribbean International
1050 Caribbean Way
Miami, FL 33102-6053
Dear Corporate Guest Relations:
I am a gold member of the Crown & Anchor Society, but my wife had never sailed with Royal Caribbean/. In celebration of our recent retirement to the Orlando, Florida area, I booked this cruise to Nassau, Bahamas and Coco Cay?. I had bragged to my wife that she would be shocked with the service and quality of Royal Caribbean, over the other two, being Norwegian Cruise Line and Carnival Cruise Line". She was shocked and I was embarrassed'. She had high expectations only to be let down!.
Upon arriving the embarkation process was great but things quickly went south?. We got to the room & found out that ice was by request only:. We ordered ice but did not get it. Before retiring for the night, we requested a wake-up call for the next morning but did not get it either. Luckily we woke up in time to get something to eat before going ashore at Nassau. Ironically, that wake-up call had been placed by talking on the phone to a staff member. The wake-up calls that I placed through the automated system, came without fail.
We ate at Windjammers Buffet for almost the entire cruise, where they ran out of clean plate and clean silverware on more than one occasion. Spoons were by request only. Condiments such as mustard, ketchup, mayonnaise and sweet relish were in small fast-food like packets. No salmon was available with the cold cuts, it was only at breakfast. No shredded cheese could be found for things such as a salad, eggs, or my favorite grits. Only sliced was available which doesn’t melt very well in grits. Milk was by request only from the beverage area at the buffet and it was like pulling teeth to get it. We were even told one night that they were actually out of milk. They sent us to the bar at the pool area to see if they might have some. They then told us to go back to the buffet. They said they just couldn’t believe that the buffet ran out of milk. No pancake syrup was available but for one morning, I had to eat honey from little packets on my French toast. Hot chocolate is in packets that you have to make yourself with boiling hot water, instead of being premade in a dispenser for our convenience. An officer always stood in front of the pasta on each day of the cruise, as if he was there to make sure we didn’t eat too much by rationing it out. Fresh squeezed orange juice you had to buy, but it was kept too close to the orange juice that was for free in the beverage area. Most people passed it by like us, because we didn’t realize there was any orange juice that you didn’t have to pay for. We found out the day we tendered at Coco Cay by inquiring from a staff member that there was orange juice available for free.
I have been on at least thirty cruises, most with Carnival, two with Royal Caribbean, and one with Norwegian Cruise Line and some have been bad cruises, but I have never experienced this before.
Our portfolio was never available on our so-called interactive television was non-existent. We only saw our portfolio the day we were schedule to leave the ship and go back home. We ordered room service a couple of times but got something we didn’t order the second time. The last night onboard the noise was so bad from the luggage being moved down the hallways that if you went to sleep, you would only be woke up a few minutes later.
On debarkation day a staff member came by our room insisting she had to “count” our sodas that were available for sale. My wife had purchased an unlimited soda card when the cruise began…so we had no need for those in our stateroom for sale. The staff member said that one was missing –more particularly a Sprite. She said maybe my wife had used it and my wife said absolutely not because she hates Sprite and only drinks Coke when using her unlimited card and that is only because you don’t offer Mr. Pibb or Mountain Dew which are her favorite sodas. The staff member left the room mumbling they would check into it and our account could possibly be charged for it. The final straw was I think when we got to the Windjammer Buffet at 8:40 and found out that they had closed it down at 8:30 am. We were not scheduled to debark until 9:30 am. My wife sat in our debarkation location hungry and very ready to get off the ship, while I went to the other end of the ship in search of coffee and pastries… anything to tide us over until we could get off the cruise from ***. I found about three pastries to bring back but no soda or milk as all beverage stations and bars were closed.
Even the actions of crew and officers could be questioned. Instead of stepping aside and letting the guest pass----the crew and especially officers expected the guest to move or get hurt. Thank you for helping us make up our mind for all of our future cruises. It will be Norwegian Cruise Line without a doubt. The respect and courtesy that you receive from Norwegian makes you truly feel like honored guests and if you need anything, all you need do is ask. The more food you ate from the buffet the more they liked it. Unlimited salmon on the buffet at all three meals a day or available from room service is wonderful, my wife loves it. All you can drink premade hot chocolate and milk from dispensers available at the buffet anytime is great. They even have milk available in cartons to take with you. Apparently they don’t ration food or forget to wash the dishes and silverware. It is really sad to go hungry to a buffet and find no plates and no silverware available for your use.
Sincerely,
1282e72
Attn: Corporate Guest Relations
Royal Caribbean International
1050 Caribbean Way
Miami, FL 33102-6053
Dear Corporate Guest Relations:
I am a gold member of the Crown & Anchor Society, but my wife had never sailed with Royal Caribbean/. In celebration of our recent retirement to the Orlando, Florida area, I booked this cruise to Nassau, Bahamas and Coco Cay?. I had bragged to my wife that she would be shocked with the service and quality of Royal Caribbean, over the other two, being Norwegian Cruise Line and Carnival Cruise Line". She was shocked and I was embarrassed'. She had high expectations only to be let down!.
Upon arriving the embarkation process was great but things quickly went south?. We got to the room & found out that ice was by request only:. We ordered ice but did not get it. Before retiring for the night, we requested a wake-up call for the next morning but did not get it either. Luckily we woke up in time to get something to eat before going ashore at Nassau. Ironically, that wake-up call had been placed by talking on the phone to a staff member. The wake-up calls that I placed through the automated system, came without fail.
We ate at Windjammers Buffet for almost the entire cruise, where they ran out of clean plate and clean silverware on more than one occasion. Spoons were by request only. Condiments such as mustard, ketchup, mayonnaise and sweet relish were in small fast-food like packets. No salmon was available with the cold cuts, it was only at breakfast. No shredded cheese could be found for things such as a salad, eggs, or my favorite grits. Only sliced was available which doesn’t melt very well in grits. Milk was by request only from the beverage area at the buffet and it was like pulling teeth to get it. We were even told one night that they were actually out of milk. They sent us to the bar at the pool area to see if they might have some. They then told us to go back to the buffet. They said they just couldn’t believe that the buffet ran out of milk. No pancake syrup was available but for one morning, I had to eat honey from little packets on my French toast. Hot chocolate is in packets that you have to make yourself with boiling hot water, instead of being premade in a dispenser for our convenience. An officer always stood in front of the pasta on each day of the cruise, as if he was there to make sure we didn’t eat too much by rationing it out. Fresh squeezed orange juice you had to buy, but it was kept too close to the orange juice that was for free in the beverage area. Most people passed it by like us, because we didn’t realize there was any orange juice that you didn’t have to pay for. We found out the day we tendered at Coco Cay by inquiring from a staff member that there was orange juice available for free.
I have been on at least thirty cruises, most with Carnival, two with Royal Caribbean, and one with Norwegian Cruise Line and some have been bad cruises, but I have never experienced this before.
Our portfolio was never available on our so-called interactive television was non-existent. We only saw our portfolio the day we were schedule to leave the ship and go back home. We ordered room service a couple of times but got something we didn’t order the second time. The last night onboard the noise was so bad from the luggage being moved down the hallways that if you went to sleep, you would only be woke up a few minutes later.
On debarkation day a staff member came by our room insisting she had to “count” our sodas that were available for sale. My wife had purchased an unlimited soda card when the cruise began…so we had no need for those in our stateroom for sale. The staff member said that one was missing –more particularly a Sprite. She said maybe my wife had used it and my wife said absolutely not because she hates Sprite and only drinks Coke when using her unlimited card and that is only because you don’t offer Mr. Pibb or Mountain Dew which are her favorite sodas. The staff member left the room mumbling they would check into it and our account could possibly be charged for it. The final straw was I think when we got to the Windjammer Buffet at 8:40 and found out that they had closed it down at 8:30 am. We were not scheduled to debark until 9:30 am. My wife sat in our debarkation location hungry and very ready to get off the ship, while I went to the other end of the ship in search of coffee and pastries… anything to tide us over until we could get off the cruise from ***. I found about three pastries to bring back but no soda or milk as all beverage stations and bars were closed.
Even the actions of crew and officers could be questioned. Instead of stepping aside and letting the guest pass----the crew and especially officers expected the guest to move or get hurt. Thank you for helping us make up our mind for all of our future cruises. It will be Norwegian Cruise Line without a doubt. The respect and courtesy that you receive from Norwegian makes you truly feel like honored guests and if you need anything, all you need do is ask. The more food you ate from the buffet the more they liked it. Unlimited salmon on the buffet at all three meals a day or available from room service is wonderful, my wife loves it. All you can drink premade hot chocolate and milk from dispensers available at the buffet anytime is great. They even have milk available in cartons to take with you. Apparently they don’t ration food or forget to wash the dishes and silverware. It is really sad to go hungry to a buffet and find no plates and no silverware available for your use.
Sincerely,
1282e72
 Be first to comment this article |
 |
| Comments on Ran out of clean plates and silverware, standing guard over some of the food to control quantities . | |
• Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. • No Links or Scripts. |
