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Royal Caribbean

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45 complaints

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Royal Caribbean International is a cruise line. The company is well known for a number of different amenities like specialty restaurants, surfing simulators, rock-climbing walls, and ice-skating rinks on their cruise ships. Royal Caribbean International offers more than hundred and seventy destinations all over the world. The company also offers such services as shore and land excursions, glacier trekking, cave tubing, biking, and so much more. The company also has a special Royal Caribbean Crown and Anchor quest loyalty program.

Royal Caribbean International has a fleet of the most modern and innovative ships in the whole world. Please try to contact Royal Caribbean Customer Service directly prior to posting any complaints on this site.

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Royal Caribbean Complaints & Reviews

Royal Caribbean Reviews

Anonymous
Royal Caribbean - Canceled my trip without proper notification

Don't trust Royal caribean to do the right thing when it comes to resolving your problems.They took my deposit an dthan canceled my vacation for my family.Than they kept my dep...

#292040
Jan 25, 2012
24

Anonymous
Royal Caribbean - Royal Carribean Fund Raiser Scam

We booked a fundraising cruise, under the premise we would make a $50 per cabin commission for our church fundraiser. Had to have 10 cabins and we had 18 cabins. Supposed to get ...

#280142
Dec 08, 2011
180

Jay148
Royal Caribbean - Dining room nightmare

I I am writing to submit a complaint about the dining room management on the Monarch of the Seas. I was a guest in Cabin 3596 on the Monarch’s Nov. 14-18 trip to the Bahamas fro...

#276070
Nov 19, 2011
323

Sophathlim
Royal Caribbean kicked my 4 month old daughter and I outside to wait for our luggage!

I have a family of four that was suppose to go on a cruise on sept 26th of 2011. I booked my husband, son and I online but added my daughter a few days before the trip over the pho...

#264673
Sep 28, 2011
370

Anonymous
Royal Caribbean will not refund your money but they will take it

I sailed on the Oasis of the sea from Sept. 17th to Sept. 24th and paid in advance for dinning and just did casual dinning. I could not book any show the first day on board they we...

#264064
Sep 25, 2011
776

Charisse...
Royal Caribbean - Ladys at counters an supervisor was very nasty to us

To whom it may concern me an my friends an family was going to your ship for an enjoyment an my grandaughter for doing good in school we got there and her name was johnson but on p...

#257070
Aug 22, 2011
419

Anonymous
Royal Caribbean - Onboard Credits

I have a cruise booked with RCCL in October to the Western Caribbean. I have also invited 12 other friends that will be cruising. At the time I booked this cruise RCCl was offeri...

#253496
Aug 05, 2011
414

Helo
Royal Caribbean

Customer service is horrible!!! Pricing varies on each call. Web site is not user friendly and is frequently down. When call for assistance, they don't even attempt to help, again ...

#250973
Jul 24, 2011
379

RCIsucks
Royal Caribbean - Dreams crushed on the Liberty of the Seas!!

Dreams crushed on the Liberty of the Seas 6/11-6/18 Why not get the best customer service? Just finished on the Liberty of the Seas Barcelona, Toulon, Nice , Rome, N...

#244952
Jun 23, 2011
736

Sdfreitas
Royal Caribbean Cruise Poor PR

See Video: http://youtu.be/pVTBLcPCh9A Have you ever been on a Royal Caribbean cruise? Let me tell you about one of their policies you will not find out until later.

#244614
Jun 21, 2011
850

1226
Royal Caribbean - Horrible customer service before cruise starts

I have a party of 21 with 11 rooms booked on Royal Caribbean 12/26 leaving Miami. Since we have a group booked I was inquiring why some passengers are paying more in our group and...

#239585
May 25, 2011
514

Jonnadal...
Royal Caribbean - $1900 Unauthoized charge leave family with $0 for 3-5 Business Days!

Let me just start off by saying, my family is not rich. My husband and I live paycheck to paycheck, which is why we booked this cruise almost 2 years in advance, so that we could s...

#238900
May 21, 2011
834

Dkbct
Royal Caribbean jewelry theft

My wife our 3 sons and I went on a destination wedding to Bermuda on board Explorer of the Seas. During the cruise she noticed her diamond from the engagement was gone from its se...

#237997
May 16, 2011
758

Nd7953
Royal Caribbean Radiance of the Seas (more like Worst Service of the Seas)

Just got back from a 4 night trip on Radiance of the Seas and let me tell you it was terrible. I am an expert cruiser and this by far was the worst cruise I have ever been on. Fir...

#229703
Mar 30, 2011
945

Sgtkacz1
Royal Caribbean sent me into allergic reaction! and then denied need for compensation

I had an awful experience on my cruise and initially the representative acted like he cared.  When he called back to tell me royal Caribbean would give me a $250 credit he cut me ...

#229303
Mar 28, 2011
777

Anonymous
Royal Caribbean - Don't use Royal Carribean!

We booked a cruise with Royal Carribean - put down $2700 deposit on our credit card. 7 months later they called and cancelled our cruise. They gave absolutely no reason. No comp...

#227605
Mar 19, 2011
723

Gretcgsc
Royal Caribbean - Royal Carib Oasis terrible food, sewage odors

Oasis cruise Jan 31, - Feb 5, 2011. HORRIBLE quality food in main dining room breakfast, lunch and especially dinner. Also, terrible sewage odor all week, every evening. Only ans...

#225455
Mar 07, 2011
690

Anonymous
Royal Caribbean - hold your Wallets!

Customer Service took cruise info on first Freedom of the Seas cruise and did not put additional insurance on my ticket. 1 week before cruise I was told by them in so many words s...

#225304
Mar 06, 2011
574

Clipper
Royal Caribbean - Allure of the Seas Loses Luggage

Really looked forward to escaping winter on Royal Caribbean Allure of the Seas - icy weather delayed our flight - we missed the shuttle we pre-arranged. Hailed a cab to the ship. F...

#220011
Feb 05, 2011
1792

OceanGirl
Royal Caribbean "Tightwad of the Seas"

Royal Caribean "Tightwad of the Seas" Royal Caribbean keeps cutting back on "frills" then turns around and charges passengers extra if they want them. ...

#219070
Jan 31, 2011
1043

GMCruiser
Royal Caribbean "Novovirus of the Seas"

RCCL ~ Radiance "Scourge of the Seas ~ Novovirus Sails Anyway I'm a Loyal Royal Caribbean Crown and Anchor Diamond cruiser. Really I have nothing but good things to say abou...

#217885
Jan 24, 2011
723

Deanna G.
Royal Caribbean - Terrible Customer Service

My mother-in-law purchased a cruise vacation for 7 family members, spanning 4 generations (4 of whom include veterans). We drove 6 hours from Tampa to Miami to catch the Majesty of...

#212134
Dec 17, 2010
757

Fuddled1
Royal Caribbean - RCL Majesty of the Seas

This was our first and last cruise with RCL. The food at breakfast and lunch was way sub par. The dinners were OK, but nothing special. We were suppose to go coco key but they said...

#210979
Dec 10, 2010
697

No More ...
Royal Caribbean - They Canceled our Cruise 11 days before sailing

11 days prior to sailing RCCL contacts our family to say that they are not going to allow our son to go on cruise because of a policy violation from a prior cruise last summer. M...

#210844
Dec 09, 2010
1028

Sah
Royal Caribbean Platinum Promises BS

Are you a Royal Caribbean Platinum or Diamond member? (Platinum after 5 cruise credits; Diamond after 10 cruise credits) If so you know the hype: priority check-in, pri...

#210652
Dec 08, 2010
1174

Duane50
Royal Caribbean: Stolen Camera Oasis of the Seas

A dream trip on the Oasis of the Seas. Not! On Thursday September 16, 2010 my wife and I returned to our stateroom to change out of our formal clothes as we were go...

#200060
Sep 25, 2010
1081

Stay1978
Royal Caribbean - Done with RCCL

Below is my correspondence with RCCL. Perhaps if they would have started with an apology we would be considering another cruise with them. But starting with a Buy Off and only ap...

#191641
Jul 29, 2010
639

Lovielu
Royal Caribbean - Trapped on the Oasis of the Seas

Our much anticpated 10th anniversary was booked on the Oasis of the Seas, departing from Port Everglads on the 22 of May. 1st, our departure was delayed because the company was in...

#185123
Jun 08, 2010
1735

Joewop
Royal Caribbean is the worst cruise line out there!

I won't even get into details about our miserable cruise aboard the Grandeur of the Seas April 12th, 2010. In brief; ship is run down, the purser is a power hungry-nasty human ...

#179122
Apr 20, 2010
1321

Alwaysbc...
Trapped in Royal Caribbean Sewer Room

Royal Caribbean "Christmas Cruise" I’ve been fortunate to enjoy many fine traveling experiences in my lifetime, but my experience aboard the Royal Caribbea...

#170528
Feb 08, 2010
1070
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Related Information

Cruises and Ships
Cruising by boat is the lifestyle that involves living for extended time on a boat while traveling from place to place for pleasure. Cruising generally refers to trips of a few days or more, and can extend to round-the-world voyages. Imagine being pampered at a luxurious resort and waking up each morning to a brand new, stunning view of the world. Well-appointed ships boast all the amenities from a land-based Vacation and more, including many choices of restaurants and live entertainment. Of all the amenities provided on cruises, food remains one of the highlights. Cruise ships often are referred to as ""floating smorgasbords"" because of the abundance and selection of food onboard Meals and snacks are available round-the-clock. Going on a cruise it is better to dress with comfort. There are three types of ""evenings"" on board - casual, smart casual and formal. Virtually every cruise ship has a fully-equipped medical facility and staff to handle almost any emergency. All cruise lines offer extensive shore excursion programs designed to enhance your cruise experience.

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